South Bay BMW

South Bay BMW responded

Wow, what a great review. Thank-you so much for taking the time to write a glowing review of Tracy Lee and BMW Genius Fernando Santiago. No higher honor could be given than your recommendation to your friends and family. I’m confident Tracy Lee or Fernando Santiago have already told you about all the McKenna VIP perks your 528i comes with but just in case I wanted to remind you. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a Fernando or another member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits of your new vehicle. We also address any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment online or by phone 72 hours in advance. In today’s digital world reviews play a large part in the success of my team members and appreciate you taking the time from your busy life to write Tracy and Fernando a 5-star review. From myself and the entire McKenna family I want to Thank-you :) and Happy Holiday !!!

South Bay BMW responded

Thank you for reaching out to us and leaving us a 5-star review. That means the world to us all. I have shared your review with Fernando and the rest of the management staff. Our commitment to you and your family only starts with the purchase of your new vehicle. Over the next week or so Fernando or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also, remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler

South Bay BMW responded

Richard, Thank-you for leaving us a 5-star review. That means everything to us all. I must say, I have shared your review with the rest of the management staff as well as Bijan and Kevin. At McKenna Auto Group (South Bay BMW) our commitment to you and your family only starts with the purchase of your new vehicle. Over the next week or so Kevin or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also, remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler

South Bay BMW responded

Chef Marcus Roberto. Thank you so much for your recent review of South Bay BMW a McKenna Auto Group Store. We agree as well., Justin and Kevin are 5-star associates and a great ambassadors of the business. I'm delighted to hear you feel like a “winner” and we also greatly look forward to developing a long term relationship with you and your family as well. Please remember our commitment to you and your family only starts with the purchase of your new vehicle. In the next few days Kevin or another member will be in touch with you regarding a free 2nd delivery. Here we can take a little more time to go over any features and benefits of your new car that have come up since you have been driving the car. Also remember that you have a free VIP Car Wash at either South Bay or our Norwalk location as well. Best of all we offer free Flat Bed pickup and drop off our your vehicle for your next and all future service needs as well. Thanks again for the wonderful review and please feel free to contact me directly or any member of my team if you need anything at all…..Ken Lemler

South Bay BMW responded

Thank-You for taking the time to write Eleni such a positive review. It's nice to hear from customers like you about our unique, low pressure, way of selling cars. I have shared your review with Eleni and the management team and we thank you very much for your business. Please remember our commitment to you doesn't stop simply because you drove your new car off the lot. We appreciate buying a new car can take a little while to complete and you may not have had enough time to become as familiar with your new car. One of my BMW Genius team members will be in touch with you shortly to schedule a free 2nd delivery with you to come in to go over any features and benefits you't like to go over about your car.... I know it just rained as well so don't forget about our VIP Car wash as well. This is also free to all customers who bought their car from South Bay BMW or any McKenna Automotive Group Store.

South Bay BMW responded

Thank you for taking the time to write us a great review. Nothing makes us happier than hearing we exceeded our customers expectations. I've shared your feed back with Matt Smith, Harold and Ricardo....please remember that our service goes well beyond your purchase. Please make sure to take advantage of our free Second Delivery of your new car. Ricardo will be in touch with in the next few days to schedule that appointment with you. Also please remember about our VIP car wash and free flatbed pickup and drop of for your service needs. Thanks again and know you're going to enjoy your new ride.... Ken Lemler

South Bay BMW responded

Princes. Thank you for taking the time to write us a review. I've shared your much appreciated feedback with Al and Juan... We're for you and you're family well after you buy a car from us. Please make sure to take advantage of our VIP car wash service and our Flat Bed pickup and drop off for service as well. Thanks again for the revie. It's greatly appreciated... Ken Lemler

South Bay BMW responded

Katie, thank you so much for taking the time to write us a review. I've shared your review with Fernando and the rest of the management team... please remember that our commitment to you goes beyond when you drive off the lot. Fernando will be in touch with you in the next few days to schedule a free second delivery of your new car. Buying a car can be a long process and we know the initial delivery often doesn't cover everything you need. Please take advantage of this second delivery if your schedule will allow. Thanks again for your time and business. We appreciate it... Ken Lemler

South Bay BMW responded

Christine.... Fantastic news !!! I'm exceeded to hear of your great experience with our BMW Genius Fernando. I forwarded your review to Fernando and the senior management team. Again thank you for taking the time to let us know about your experience. Please remember about our VIP car wash service and flat bed pick up for your service needed... Ken Lemler

South Bay BMW responded

Jmag. Thanks for the review. I have shared this with my team and with Stephan as well. I'm confident you'll enjoy your new car and please reach out to me or my team if we can be of any assistance to you or your family. Thanks for your business :)