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South Bay BMW

Torrance, CA

3.6
1,226 Reviews

18800 Hawthorne Boulevard

Torrance, CA

90504

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1,226 Reviews of South Bay BMW

November 28, 2016

2016 BMW 740i I would like to thank Amine for his help and professional guidance. He had an outstanding service and follow up. I leased my new 2016 BMW 740i. The ca More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amine Bentaya
Nov 29, 2016 -

South Bay BMW responded

Hello Ken, Thanks for sharing your recent 5 star sales experience with Armine here at South Bay BMW! We're very pleased to read your review, and we'd like to congratulate you on your 2016 BMW 740i. We sincerely look forward to seeing you in our store anytime in the future for all things BMW. Enjoy the road in your Ultimate Driving Machine!

November 28, 2016

Excellent Milad Batouli and Eleni Perry are the best. They gave me excellent service and the best car buying experience one could ask for. Ask for them when you More

by Karen1007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milad Batouli, Eleni Perry
Nov 29, 2016 -

South Bay BMW responded

Hi Karen, Thanks for sharing your most recent 5 star sales experience with Milad and Eleni here at South Bay BMW! We'd like to thank you for your continued business, and we'd like to also congratulate you on your new BMW. We sincerely look forward to seeing you in our store anytime in the future for all things BMW. Enjoy the rode in your Ultimate Driving Machine!

November 28, 2016

Excellent Support from the SouthBay BMW Genius Crew! Wonderful Experience! I was having problems programming my new BMW X5 to my garage. Fernando came to my home and fixed it in 5 minutes! More

by BMWgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santiago
November 25, 2016

Super awesome service! Went to the dealership for my second delivery and and the service couldn't have been better! Everybody was super friendly and my genius was super know More

by Lkhulusi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Pacheco
November 25, 2016

My experience with South Bay BMW Great experience with South Bay BMW, love my new car, everything was explained (although its so much I can't remember it all). Was invited to come bac More

by Mynewcar234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Claure
November 24, 2016

Great experience. Amazing experience. It was as smooth as possible and got a great deal. The dealer was reasonable and put me in the right car at the right price. More

by m2medina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ochoa, Mike Yoakim
Nov 25, 2016 -

South Bay BMW responded

Thank you for taking the time to write us such a wonderful review. I delighted to hear Juan and Mike took such good care of you. Please remember our wonderful customer service doesn't stop when you drove off the lot in your new car. In the next few days Juan or another one of our BMW Genius Team Members will be reaching out to you to schedule a second delivery. Here we will have the opportunity to focus a little more on the features and benefits of your new car that you'd like to cover in more detail. Also, please don't forget about your Free VIP Car Washes and Free Flatbed pick and delivery for all your service needs. Again, thank you for your business and from our family to yours, have a happy and safe Holiday Season.... Ken Lemler

November 23, 2016

Friendy and easy experience This was my first car buying experience and I was a bit nervous. The team at South Bay took great care of me and answered all of my questions. The pro More

by Silver Lake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Reyes
Nov 23, 2016 -

South Bay BMW responded

Silver Lake, Thank-You for taking the time to write a review. We are so happy to hear your first buying experience was amazing and want to welcome you to the family.... Please remember our service doesn't stop once you buy a car. As a reminder your new car comes with free VIP car washes at either our South Bay or Norwalk locations. Also when you're ready for your first service we make the process super easy with our online scheduling and free flatbed pickup and delivery to your home or office. From our family to yours please have a wonderful and safe holiday’s and a very happy new year’s…. Ken Lemler

November 22, 2016

Is was a very friendly and painless experience Juan Ochoa and Ricardo Claure were excellent in helping me understand all the cars we drove, their knowledge was super valuable, their title BMWGenius More

by beattyX5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ochoa, Ricardo Claure, Mike Yoakim
Nov 23, 2016 -

South Bay BMW responded

Beatty, Thank-You for your raving review of Juan Ochoa, Richard Claure and Mike. I have shared your review with the team as well as their manager’s. In today’s digital world a 5 star reviews, like the one you kindly left, is the single biggest compliment we can receive. Thank-You .... Please remember our service doesn't stop once you buy a car. As a reminder your new car comes with free VIP car washes at either our South Bay or Norwalk locations. Also when you're ready for your first service we make the process super easy with our online scheduling and free flatbed pickup and delivery to your home or office. From our family to yours please have a wonderful and safe holiday’s and a very happy new year’s…. Ken Lemler

November 21, 2016

The Genius is Genius!! Juan Ochoa is the BEST! He was friendly, patient and extremely knowledgeable in helping me learn all about my new car (interior and exterior). I tru More

by dms
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Ochoa
Nov 22, 2016 -

South Bay BMW responded

DMS, Thank you very much for taking the time to write an online review for Juan Ochoa. He is a wealth of BMW knowledge and great brand ambassador. I have forwarded your kind words to Juan and the management team at South Bay BMW. Please remember our commitment to you and your family goes well beyond when you drive your vehicle off the lot. Firstly, Juan or another member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits while also addressing any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment on line or by phone 72 hours in advance. Thank you again for the wonderful review We greatly appreciate your business and look forward to seeing you soon for your 2nd delivery or free VIP car wash.

November 21, 2016

Good Dealer Experience Justin is #1 in my book - Presents himself well, low key, aims to please. Jennifer was very personable and helpful. Will make a great salesperson som More

by Bob F
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Pacheco, Justin Skoll
Nov 22, 2016 -

South Bay BMW responded

Bob F, I can’t Thank you enough for taking the time to write an online review for Justin. He is one of our most requested sales associates and I absolutely love hearing from his clients like you. I’m sure Justin as told but as a reminder. Our commitment to your family goes beyond driving your vehicle off the lot. Firstly, a member of my Genius team will reach out to you in the next few days to schedule your Second Delivery. Here we can invite you back in to go over your cars features and benefits of your new vehicle. We also address any questions you have about your new vehicle. This is of course 100% free of charge. Also as a McKenna VIP member you have free VIP car wash at either our South Bay or Norwalk locations for as long as you own the car. One of the cooler VIP benefits I like a lot is the free Service flatbed pickup and delivery of your vehicle from your home or business. All you need to do is schedule an appointment on line or by phone 72 hours in advance. Again, Thank-you so, so much for taking the time to leave Justin a 5 star review and I have shared this with Justin and the rest of the management team at South Bay BMW and the McKenna Auto Group as well. Please don’t hesitate to reach out to me or any member of my team if we can be of any assistance at all. Thank-You :)

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