South Bay BMW

BMW SoBay Sales Team - Horrible Customer Service! Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no l Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no longer be BMW customers moving forward after this recent disrespect you showed my wife. BMW used to be symbol of luxury and respect in the cars produced and the service you received with the dealership. It’s sad to see how this has changed on the dealership part and we’ll be converting to another brand. I’m literally shocked at how cheap the experience has become and the manners in which are being displayed at this location. The goal should always be to retain existing customers allowing them to share good opinions to their network which will only expand yours, now has several that will be doing the opposite as we transition away from BMW. Absolutely appalled and shocked at how much the experience has declined. More

Mark Cleary was extremely helpful in showing us the Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the qual Mark Cleary was extremely helpful in showing us the options for the 2021 x5s. since this was our fourth BMW in a row we were familiar with the quality and service and mark gave us excellent direction. More

February 18, 2021To Whom It May Concern,My wife and February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s ther February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s there (from Steve Marx) for the last 20 years. Six years ago, we purchased a 2014 Mini Cooper S at the Mini dealership that is affiliated with South Bay BMW (actually in the same building), both of which, as you know, are owned by McKenna. I am writing to express my frustration and annoyance that at the lack of consideration for this long-term customer relationship with the dealership with respect to “loaner” cars when servicing our Mini. A “loaner” car that is not from a rental company is one of the customary and very convenient and appreciated customer service perks of South Bay BMW, but this accommodation is not extended to long-term BMW customers when they bring their Mini in for service. Most recently, earlier this week I brought our Mini in for service and I was first told, rather dismissively, that only new BMW customers, but not Mini customers, get a loaner car. Then, after intervention on our behalf by Mr. Marx, they grudgingly acquiesced to provide this courtesy, but only an Enterprise rental car, rather than a dealership car, which is what the BMW affiliate provides, even though they clearly had dealership loaner vehicles available. This is not the first time a loaner car was declined and then, ultimately, provided, after assistance from Mr. Marx; in fact, it has happened every time we have had to bring the car in for service. But this is the first time that they only offered a car from Enterprise rental company, which South Bay BMW sometimes uses for their loaner cars. The problem is that Enterprise cars I have been offered in the past have been dirty and smelly (and the I have had to press to change to a BMW or Mini dealership car), instead of the dealership’s own fleet of BMW’s or Mini’s. Then the policy changed when McKenna became the owner of the dealership and loaner cars are being made available to new car customers only. From a marketing and customer service perspective, this lack of accommodation and consideration of the long-term relationship makes no sense. In fact, the only reason we keep coming back for the last few years is because of the great relationship we have had with Steve Marx over the years, which we continue to have with him. Otherwise, we would bring our business to another dealership. Providing a loaner car to long-term customers of high-end BMW’s as a courtesy and accommodation during the occasional service period, may seem like an inconsequential thing to be writing about. But this minor accommodation is a significant convenience for us and would be a small way for the dealership to show that it appreciates its customers, especially those who have been getting high-end BMW’s there for two decades. The South Bay Mini dealership’s view of BMW customers who purchase a Mini, however, is abundantly clear from the seemingly inflexible policy at Mini and the attitude of the service associates there regarding this issue. We are sufficiently frustrated and annoyed that we felt compelled to write this letter and make a record of it. Sincerely, More

South Bay BMW want Finger Print!!!I went to South Bay South Bay BMW want Finger Print!!! I went to South Bay BMW to lease a new Mini for my wife. Today morning, while I was providing them the basic info South Bay BMW want Finger Print!!! I went to South Bay BMW to lease a new Mini for my wife. Today morning, while I was providing them the basic information, I found out I have to come with my wife since she needs to sign the paper. So, this afternoon, when I was driving back to the dealer with my wife, the sales rep text me that he ran my credit, without my permission, and the credit inquiry was declined since the credit was locked. I have Experian to secure my family credit since there are so many scam. the credit inquiry must be done when my credit is ublocked but this guys did without letting me know and permission. anyway, I called back BMW Financial services and went thru teh verification, the credit is approved for new Mini that my wife liked. After I finalized with Sales Rep, the lady from finacial Dept, told me there is Red Flag on file and asked same question that BMW financial asked. Why? Dealer is not a finacial aid. and Guess what? They requested my wife's finger print who has 879 Credit score. Am i getting the citizensip? When I told them she cannot give her live scan and they reruired me a copy of my passport. This is Joke!. I never asked from any dealer for my finger print and US passport. I currently have Coachman Galleria Class B, BMW X3 M40i, and RAM 1500 Limited and never had this experiance. I think South Bay BMW wants to be a goverment! Like Joe Biden! Don't release your live scan! Sales Rep was friendly, but not this lady, Katrina De Los Reyes in the financial dept. She told me she has been collecting the finger print for past 4 years eversince she worked with South Bay BMW. Do you really want to get a Mini even if you release your live scan or finger print? Cars are everywhere and I can get it anywhere. More

I had been working with Eddie Ramos (sales) for 3 months. I was disappointed and concerned he would not get credit and I'd have to start over. I obviously had no reason for concern. I now have only the hi I was disappointed and concerned he would not get credit and I'd have to start over. I obviously had no reason for concern. I now have only the highest of praise for Stephen (sales), Mario ("BMW genius") and Mike (finance). Bought 2-door i8 yesterday, Stephen will show me some 4-door cars today. Another gentleman was there on a few different occasions to congratulate me, preparing me for all the attention I will get driving my new spaceship. On top of all that, I went in expecting to buy a 2020 M8 for $135,000 and ended up buying an i8 for only $115,000. The i8a is a 2019 that was sold just a year ago for $165,000. That is a 30% discount on a 1-year old car with only 11,000 miles on it. And it is a hybrid, which I hadn't even considered being available on cars that can go from 0 to 60 in 4 seconds. Amazing! I might never buy a car anywhere else. Well, maybe once my driveway starts to look like a BMW showroom. MAYBE then I'll buy a different model. More

Steve Marx is simply the best of the best - a delight to work with. Just purchased our 5th BMW- the 2nd from Steve. Always a pleasant transaction knowing you have a considerate, straight forward professiona work with. Just purchased our 5th BMW- the 2nd from Steve. Always a pleasant transaction knowing you have a considerate, straight forward professional taking car of every detail. Thank you, Steve. You are greatly appreciated! More

Picked up my new SUV last week that was a special order. Working with Marc Cleary at SB BMW was a pleasure. Mark made the process very easy and timely. He was professional and helpful, and gave me some gr Working with Marc Cleary at SB BMW was a pleasure. Mark made the process very easy and timely. He was professional and helpful, and gave me some great useful tips. I would highly recommend working with him and this dealership. Thanks Marc! More

Excellent service never had a bad experience always keeps me up to date and makes sure all of any problems are solved couldn’t ask for a better service me up to date and makes sure all of any problems are solved couldn’t ask for a better service More

The best service. I live in San Diego and I went to fix the wheels of my X6 and they fixed in the same day thanks to Jorge Gonzalez from Service. He was super nice. the wheels of my X6 and they fixed in the same day thanks to Jorge Gonzalez from Service. He was super nice. More

Enayat Sharaf - The Service Director is the best of the best and the reason for our review. If you have a service issue, ask for Enayat. He treated us like we were all that mattered. One of the best servic best and the reason for our review. If you have a service issue, ask for Enayat. He treated us like we were all that mattered. One of the best service experiences we’ve ever had. Thank you, Enayat!! You are supreme. More