South Bay BMW

This took a me while to write. I purchased an X3 last year. The salesman was willing to work with me…but couldn’t get any price lower that the dealer incentives ( make me feel like I’m winning!). Ok, I g year. The salesman was willing to work with me…but couldn’t get any price lower that the dealer incentives ( make me feel like I’m winning!). Ok, I got over it…the real issue came with Finance. Mike had packages to sell without any price…until I “selected” what I wanted. We went back and forth saying that that was the way BMW works. Really? I guess if I had to ask, I couldn’t afford it. Then the interested rate was off to me. So much that a month later BMW sent me a letter stating that an error had been done and my interest rate was lower. I went to another BMW dealer to finance my wife’s car. And their finance guy had the prices! I shared with him what happened and he said he’d never heard of that. Beware. Be vigilant. Do your homework. And if it doesn’t feel right…it’s not right! More

I have a very dissatisfactory experience with McKenna Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment time for the BMW service. I was sitting in my car for at least 15 minutes and no one care to even receive the car or ask me about the reason for coming. I was more unsatisfied because I had to go back home and resume my office work. Here are my observations during the service visit: 1. Three employees standing outside the service office were cracking jokes, laughing out loud, looking at me as if I made a mistake bringing my car for service. I have no problem with them having a good time; however, I literally didn't "service" around the office. 2. Finally, I approached the 3 employees about how long will it take to get some help. They finger-pointed inside the office and told me that someone is finishing up with the paperwork inside, and he will come for help shortly (Since when the waiting customer is less important than finishing up the inside bureaucratic formalities?). 3. I decided to approach the gentleman inside the service office to listen to his opinion. I got the same feedback to wait until he finishes, and to get an estimate on time, I was told "when the paperwork finishes, then I will look into your car". Really? Absolutely, Somebody here doesn't value both the office time and customer satisfaction. 4. I left the gentleman's desk to see what's going on inside the office. I was surprised to see people blindly send me from one person to another. Contrary to my surprise, the gentleman was out to look at my car finally after about 10 minutes. I got little relief. 5. I had a mechanical warranty until 4 days before I went for the service. On another note, I took my car for service last year (Mechanical warranty in place) and requested to fix a mechanical issue in the car and they said they fixed it. Before going to the service this time, I noticed it is not resolved. The part on my end was that I believed the McKenna's CR and assumed they took care of it. When I brought their attention to the issue, they told me it will be $200 just for the diagnose, plus a labor charge to fix it, since I am out of warranty. Again, my bad for believing in their workmanship. 6. After all that, the gentleman is telling me that it will take 3 days for oil and filter change. Really? When I asked about how will I survive without a car, and I don't have any other mode of transport. He clearly denied me of any loaner vehicle either. I have been using UBER/friend's help to survive the rainy days. I wish McKenna do a better job in handling customer service as they believe in the dealership's ability to resolve customer's issues and provide them better service than other dealerships. More

Marc Cleary is very patient, knowledgeable, professional and friendly manager. I'm a return customer and I couldn't decide between 3 cars. Marc checked available inventory, scheduled appointment, and mad and friendly manager. I'm a return customer and I couldn't decide between 3 cars. Marc checked available inventory, scheduled appointment, and made suggestions for desired features. Marc assisted my purchase and made my final decision less stressful. Lovely dealership with exceptional service, products, merchandise and staff. Thanks to Marc for making my purchase a pleasant experience. Kim A. More

Previously purchased 2 cars from this dealership. The terrible experience with Marc cleary is the reason we will never go back. Unprofessional. We still to Mercedes now. terrible experience with Marc cleary is the reason we will never go back. Unprofessional. We still to Mercedes now. More

Absolutely TERRIBLE! DO NOT BUY A CAR FROM Absolutely TERRIBLE! DO NOT BUY A CAR FROM THEM!!!!! DO NOT HAVE YOU CAR SERVICED BY THEM!!! I went to purchase a new vehicle just last weeke Absolutely TERRIBLE! DO NOT BUY A CAR FROM THEM!!!!! DO NOT HAVE YOU CAR SERVICED BY THEM!!! I went to purchase a new vehicle just last weekend and was met by a rude and entitled salesman who thought he could talk down to me as if I knew nothing. I'm a 50 year old man and have t-shirts older than the salesman! So don't talk down to me kid. I was embarrassed for him and the dealership should be ashamed to have folks like this working for them. I ultimately left without buying a new vehicle from them, went to Long Beach BMW where I was treated with respect and bought the car I wanted with NO issues. Second - I needed service on this new car and made an appointment with South Bay, as I figured the services side must be better...... NOPE! Just as bad. Made the appointment and arrived on time. The service rep told me although I have an 8am appointment for that day, he won't be able to even look at my car until 3 days later!! What!!?? How do you accept appointments and then tell people you won't be able to even look at it until 3 days after the appointment.. I said ok, well can I get a loaner since you'll have my car for 3+ days - He said NO, but I can get you an Uber... Really!! An Uber! Will this Uber drive me around all day, to work, pick up the kids, run to the store for the next 3 to 4 days? Unbelievable! He said it's their policy to not give loaners out to anyone if you did not buy the car from their dealership - Sorry South Bay BMW, you've LOST my business for LIFE! You should be embarrassed and learn how to treat your customers. I will never ever buy a car from you NOR will I ever bring my car to your dealership for service!!! I will be telling EVERYONE about this treatment and steer everyone I know AWAY from South Bay BMW - Horrifically unprofessional. It's infuriating! Shame, shame, shame! More

The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine light is still on. The service department takes the car back in and after waiting another hour, they tell me it needs another part and they need to keep the car another week. What a waste of time and money. More

The service at this dealer is awesome. Marc Mario and Katrina took very good care of me. I will definitely recommend this dealer to all me friends and family Katrina took very good care of me. I will definitely recommend this dealer to all me friends and family More

Reggie Jones made our first BMW buying experience amazing. Extremely helpful and worked with us to find the perfect car for my husband. Highly recommended! amazing. Extremely helpful and worked with us to find the perfect car for my husband. Highly recommended! More

Darryl Kwock , Service Advisor went above and beyond helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. More

BMW SoBay Sales Team - Horrible Customer Service! Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no l Sometimes the smallest things can make the most damage to a relationship and today you all lost a long time customer. My family and my team will no longer be BMW customers moving forward after this recent disrespect you showed my wife. BMW used to be symbol of luxury and respect in the cars produced and the service you received with the dealership. It’s sad to see how this has changed on the dealership part and we’ll be converting to another brand. I’m literally shocked at how cheap the experience has become and the manners in which are being displayed at this location. The goal should always be to retain existing customers allowing them to share good opinions to their network which will only expand yours, now has several that will be doing the opposite as we transition away from BMW. Absolutely appalled and shocked at how much the experience has declined. More