South Bay BMW

I recently had a horrific experience with South Bay BMW customer service .... I was returning a loaner car (also after being told after almost 100k miles my X5- which is under warranty until 100k miles - s customer service .... I was returning a loaner car (also after being told after almost 100k miles my X5- which is under warranty until 100k miles - still didn't need new brakes - which would be covered under warranty-- I highly doubt I don't need new brakes after driving 100k miles- and think BMW just doesn't want to replace them under warranty) However when I was returning a loaner car- I waited initially 90 minutes to actually even get the loaner car- but had been warned about long wait ahead of time... when I went to return loaner car... they told me "your car will be right out"... and I waited ..., and waited .... And waited .... And asked the valet attendant several times- please tell me if my car is coming out next? If not I'll take an Uber and pick up my son and come back.... My young son was waiting outside a swim lesson for me and I had no way to communicate with him.... I told valet attendant this multiple times and she kept just looking at me Blankly and insisting my car would "be right out". This was OBVIOUSLY NOT TRUE and I ended up waiting almost 45 minutes for my car to be pulled up.... Which is absolutely unnecessary and unacceptable... but I was mainly upset about my son waiting alone ... and if the valet girl had been up front and honest about the time frame it could have been handled appropriately. The only reason my car was brought out in 45 min was I had to ask my service advisor to get it. I was extremely upset and asked to speak to manager and despite multiple emails never heard from anyone. With the expensive charges etc I am shocked at the terrible service I received and how mismanaged and disorganized South Bay BMW is... and clearly disrespectful toward their long term customers. More

Pour service from dealer disappointed I had a bad service and experience with this dealer it’s not convince to use this dealer, warranty service service and experience with this dealer it’s not convince to use this dealer, warranty service More

Worst experience ever I don't understand why I purchased a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and u a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and unprofessional the service tech Jorge was by far the worst experience I have ever had unprofessional and rude to customers.i guess BMW don't live by the model customers satisfaction comes first.Too bad I will be finding a new dealership to service my car. More

Very unprofessional, reached out to South Bay BMW for a new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He new vehicle and was responded by Mark Homsi, who is by far one of the most unprofessional sales rep I have ever dealt with over the last 20 years. He had no interest in helping and was quick to push me away from buying a new vehicle. I expect better from a brand like BMW, I hope the rest of the reps over there aren't all like Mr Homsi. More

I would never encourage anybody I know to deal with this Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers More

AVOID THIS PLACE!!!!! There are many dealerships across Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never Southern California, and if there were not, you would still be better to go elsewhere. I have purchased dozens of vehicles and 6 BMW's, I have never had an experience at any other So Cal dealership like here. The purchase experience was terrible, the condition of the vehicle upon delivery was terrible, management is AWEFUL, and the post sales support is terrible. They will do anything to quickly get you into a vehicle, and then they will not honor any promises. Buyer beware. More

Fernando is a credit to your dealership. His tutorial was spot on and very professional as he guided me through not only the paperwork but also demonstrating how to operate the car. spot on and very professional as he guided me through not only the paperwork but also demonstrating how to operate the car. More

Worst dealership for service and buying just bought a 2021 BMW from here stopped working couple days after called the dealership no answer the salesperson disappeared Martin Dino after me visiting to the 2021 BMW from here stopped working couple days after called the dealership no answer the salesperson disappeared Martin Dino after me visiting to the dealership service advisor lying to me saying we are booked till Friday and I was there on Monday after coming home to check the Appointment the whole day and the whole week was open they're big liars you ask help for even a simple issue they won't help you out for anything I wish I did not buy my car for here now I will have to drive at least 20 miles from Torrance to other dealerships for service. More