South Bay BMW

DO NOT work with MARC CLEARY First off, I have a lot of experience buying and leasing cars, including BMWs. I have also leased a car from this particular dealership in the past an First off, I have a lot of experience buying and leasing cars, including BMWs. I have also leased a car from this particular dealership in the past and everything went smoothly. However, my most recent experience was very disappointing and I won't be returning unless they make some personnel changes. I had a poor experience with Marc Cleary. My lease was coming due and one of Marc's jobs is to review the car for damage. I had an appointment for 10am and arrived a few minutes early and checked in. The receptionist couldn't find Marc and I waited. She paged him again, no response. 20 minutes later, I see Marc talking to some other associates and I had to approach him to remind him of the appointment. He then proceeded to review check the car without an apology. Review goes fine and then he starts to try to sell me a car. I let him know what I was looking for and the approximate monthly payment others were quoting me. He scoffed at the payment I gave him and started aggressively asking which dealership I was working with. He then proceeded to have me "prove" to him that I had actually received a quote. He was basically insulting me and suggesting that I was lying to him. I proceeded to show him the text message from the other dealership and he became irate and flabbergasted and said there's no way he could come close to that payment. That's all fine. I get it . You can't match the other dealership but there's no reason to get upset and be unprofessional. Maybe he was having a bad day or maybe he's just unhappy with his life in general but he certainly should be treating customers this way. I will not be returning unless Marc is no longer there. This dealership lost a customer due to Marc's unprofessional behavior. I ended leasing the vehicle from another dealership, my third BMW lease. More

South Bay BMW is the place to buy! I've been doing research and test driving cars for the last 6 months. I wanted a luxury car that would meet all of my needs and wants. I visited South I've been doing research and test driving cars for the last 6 months. I wanted a luxury car that would meet all of my needs and wants. I visited South Bay BMW about 3 times not expecting much, but each time Al Asghari put forth his best effort to help me. There was no pressure, Al help me along the way to find the exact car that I wanted. I was very specific on certain things, and Al made sure I got what I ask for. I end up purchasing a 2019 X3, and with additional help from Holland and Michael from the Finance Services, I was able to get my dream car. It's almost been a month now and I have no regret in getting the car. If you are on the market of purchasing a new/used car, don't hesitate to stop by South Bay BMW and ask for Al Asghari. You will get the best buying experiences, I promise! More

Poor sales experience We went in to test drive X1 and they are on recall so we decided to bump up to an X3. At first I really appreciated the sales persons honesty and he We went in to test drive X1 and they are on recall so we decided to bump up to an X3. At first I really appreciated the sales persons honesty and he had great energy. We checked out X2 and he had great recommendations and advice to wait for X1. We then asked to test drive the X3 and this is when it became clear he just wanted to get rid of us. He left us on 3 different occasions to go get keys to test drive, each time he came back to clarify what features we wanted the third time we waited at his desk for 20 minutes, it became clear he disappeared so we just left. We went to another BMW dealership and got the X3 within 2 hours. Don’t know if the sales person thought we weren’t serious, but we needed a car that day and didn’t have time to wait. His loss and poor reflection on the dealership they’re willing to put up with that kind of sales tactic and behavior. More

Bait and Switch by Phone I didn't now the practice of "bait and switch" existed by telephone. To be clear, I knew this deceptive practice existed, as I had been a victim of it I didn't now the practice of "bait and switch" existed by telephone. To be clear, I knew this deceptive practice existed, as I had been a victim of it in the past, but I thought it was only executed when the victim/customer arrived at the dealership. South Bay BMW proved me wrong. I had been in talks about a specific CPO car for about a week. We agreed on a price, and I made arrangements to visit the dealership in person later that day to test drive it and buy it. Well, as I was getting ready to head to the dealership, I noticed that some unclear verbiage had been used by the salesperson. When I asked him to clarify that the price we agreed on would be upheld, he pulled the bait and switch. He said that our deal wasn't in fact available, but that he had another vehicle on the lot that I might like. Word to the wise, bait and switch doesn't work--not in person, and not telephonically. Lost a potential customer. To think, had I not asked for clarification, I would have wasted the better part of my day driving back and forth. More

Excellent service and parts departments! I came in for emergency service without an appointment. The service advisor and mechanics had my repair performed within two hours and the parts depar I came in for emergency service without an appointment. The service advisor and mechanics had my repair performed within two hours and the parts department had the needed parts which I was unable to find at three other dealerships. More

Excellent Jeff helped me find the perfect car. He was efficient, honest, and went above and beyond to get me the car I wanted! This was the best car experie Jeff helped me find the perfect car. He was efficient, honest, and went above and beyond to get me the car I wanted! This was the best car experience I’ve ever had. Highly highly recommend! More

Service and maintenance, well done! As most of my service calls have been handled at the South Bay BMW, I can truly say that the customer care is always very good. Dan Cao was quick to a As most of my service calls have been handled at the South Bay BMW, I can truly say that the customer care is always very good. Dan Cao was quick to answer questions and provided a quote of needed work in a prompt manner. The car was well taken care of and though the car needed an exrtra day to complete the work, it all was completed in good time. More

Oil change Brought my 2014 328I in for an oil change. I had received a email from your dealership with some service specials. One of those was and oil change wit Brought my 2014 328I in for an oil change. I had received a email from your dealership with some service specials. One of those was and oil change with a 15% discount.. When I presented it to my service advisor he would not honor it because he said it was not good for an oil change. Here lies the problem. It clearly said 15% discount on your next oil change. But at the bottom of the coupon it said not good for oil change? Either it is good or its misrepresentative and poor policy for south bay bmw to misrepresent and mislead.its customers. Dought if I will have my car serviced there again. More

Willy is the best Always get great service from Willy. Excellent team member. He makes that personal connection and takes time to understand your concerns and makes sur Always get great service from Willy. Excellent team member. He makes that personal connection and takes time to understand your concerns and makes sure they get addressed. More

Fe celestial She always followed up with me and was very patient I would highly recommend her. I'm still looking forward to getting into a new BMW She always followed up with me and was very patient I would highly recommend her. I'm still looking forward to getting into a new BMW More