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South Bay BMW
Torrance, CA
1,229 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,229 Reviews of South Bay BMW
June 13, 2019
Service and maintenance, well done! As most of my service calls have been handled at the South Bay BMW, I can truly say that the customer care is always very good. Dan Cao was quick to a As most of my service calls have been handled at the South Bay BMW, I can truly say that the customer care is always very good. Dan Cao was quick to answer questions and provided a quote of needed work in a prompt manner. The car was well taken care of and though the car needed an exrtra day to complete the work, it all was completed in good time. More
by BMW satisfied customer
Employees Worked With
Dan Cao
June 03, 2019
Oil change Brought my 2014 328I in for an oil change. I had received a email from your dealership with some service specials. One of those was and oil change wit Brought my 2014 328I in for an oil change. I had received a email from your dealership with some service specials. One of those was and oil change with a 15% discount.. When I presented it to my service advisor he would not honor it because he said it was not good for an oil change. Here lies the problem. It clearly said 15% discount on your next oil change. But at the bottom of the coupon it said not good for oil change? Either it is good or its misrepresentative and poor policy for south bay bmw to misrepresent and mislead.its customers. Dought if I will have my car serviced there again. More
by Kim123
Employees Worked With
Alfonso quinones
May 29, 2019
Willy is the best Always get great service from Willy. Excellent team member. He makes that personal connection and takes time to understand your concerns and makes sur Always get great service from Willy. Excellent team member. He makes that personal connection and takes time to understand your concerns and makes sure they get addressed. More
by adamw
Employees Worked With
Willie Reyes
May 27, 2019
Fe celestial She always followed up with me and was very patient I would highly recommend her. I'm still looking forward to getting into a new BMW She always followed up with me and was very patient I would highly recommend her. I'm still looking forward to getting into a new BMW More
by Ray Craparo
Employees Worked With
Fe Celestial
May 25, 2019
Be careful with this dealership! Be so careful with this dealership.I bought my car yesterday from them, and I regret it so much. This dealership did not take the responsibility, and Be so careful with this dealership.I bought my car yesterday from them, and I regret it so much. This dealership did not take the responsibility, and I believe public should know about this dealership, which their customer service/ professional manner does not fit their ranking. 1) I had seen some other car at Beverly Hills branch, and then called this dealership to ask of they have the same one with keyless option too. The guy checked, and told us they have the same car with all the packages + keyless entry. We went there, took a look at the car, and did not test drive it, just checked the keyless to make sure.On the way back home we found out the guy did not tell the truth and we trusted him, but the car does not have blind spot/lane change amenities which we had clearly told him we wanted. Now we can do nothing just because we trusted them. 2) In finance section, they had changed the numbers so that we would have to pay $600 more for the drive off, and it was not an honest mistake. Because when we understood and told him, he first made a call and then corrected it. We also had to pay almost $300 extra for a warranty, and we asked so many times why we had to pay, and the finance agent told is this is how the computer calculates and he does not know!!! 3) Unfortunately, the existing manager was not a supportive one to go to and let him know all about that. When we were talking to him how we have gone a far distance just to see the car and agree on the price, he told us He would never do do as he respects his own time. I got angry when he told that, but “?” Brought us back, and tried to make the deal, that I wish I had stepped out, or never had gone there in the first place. Even the owner did not respond our claim. I regret leasing a 56k car from them. Recommend you be careful with theses guys too. More
by A regretful customer
Employees Worked With
Dante
May 23, 2019
Poor sales experience 05/22/19 I wanted to become an x4 owner, I was forwarded to your dealership through the True Car online app, and was contacted via text, by Will in sales. I d I wanted to become an x4 owner, I was forwarded to your dealership through the True Car online app, and was contacted via text, by Will in sales. I described the model of car that I was interested in, and how much I could spend, new 2019 X4 and that I would pay $46,000 in cash respectively + tax and registration Will responded that he has a vehicle for 46,445, with the options I requested Convenience Package and driver assist package. I responded that $46,000 was as much as I could spend. Will replied back with $46,000, so we set up an appointment for 05/22/19. I arrived at appointment and was greeted by Will, we sat down and Will began completing the paperwork.. to make a long story short, he came back with the following: -Price of the car would be $46,445.00 + tax and registration -I cannot write a check for the vehicle, I would have to finance close to $50,000 and make at least 4 payments I was dumbfounded that he had blatantly lied to me, just to get me to the dealership. I asked him why he mislead me previously via text, he said that"... me saying that I would pay cash for the vehicle could also mean financing..." Really come on now. In regards to the financing part, he said that he failed to mention that via our previous texts.. " I walked away with out a purchase.. A short while after Will sent me an apologetic text saying that he did in fact fail to provide me accurate information, and that he did mislead me, and understands if I don't return to SB BMW. This type of business tactic is completely wrong, unjust, and should not be condoned by any business owner. I am also going to send my experience and very poor business practice, along with additional concerns to BMW America,and the local BBB. DanO More
by DanO
Employees Worked With
Will V.
May 16, 2019
Avi Nemes is the nicest and most professional guy! I want to thank Mr. Avi Nemes for all his help with getting our car on a busy Saturday afternoon. He was so patient and so polite and so amazing. We h I want to thank Mr. Avi Nemes for all his help with getting our car on a busy Saturday afternoon. He was so patient and so polite and so amazing. We had lots of questions and he took the time to explain in detail everything we needed, and that, on his day off! My family and I really appreciate your time and effort, Mr. Avi and we are truly enjoying our BMW! Thank you! M.Kim More
by M. Kim
Employees Worked With
Avi, Nemes, Avi Nemes
April 30, 2019
Thank you Alfonso Came in for service and was well received. I borrowed a loaner for the day and returned with my car ready to go again. Thanks. Came in for service and was well received. I borrowed a loaner for the day and returned with my car ready to go again. Thanks. More
by southbaybmw
Employees Worked With
Alfonso Qunones
April 27, 2019
All around BAD At the end of 2018, I purchased a New BMW from South Bay BMW . The my sales person (not listed here) was amazing. I got the exact car I wanted with th At the end of 2018, I purchased a New BMW from South Bay BMW . The my sales person (not listed here) was amazing. I got the exact car I wanted with the perfect payment to match. Things went down hill from there. Once in finance, I worked with East Lin. Things went ok until I said I didn't want to purchased additional warranties or coverages as I didn't see the added value. His whole demeanor towards me changed. He started talking to me in a condescending way and it was to the point I almost backed out of the car deal. Nonetheless i stuck it out and moved on. I came in for the "VIP" car wash approximately a week later. During that visit, my BMW struck another car or object. I didn't realize it until i pulled it into the sun. I notified the valet team who moves the cars back and forth. They told me they didn't know if I did it when i pulled out. Frustrated, I asked for a manager when I was instructed they didn't work for BMW but an outside contracting company. Not much was done to rectify that situation. Now the last issue. I had my car towed in for service early one morning with an appointment. After writing up my car, I was informed there wasn't any loan cars available and Id have to rent through enterprise. When I went to the counter, the lady was rude and loud with my personal business and at the end of the interaction told me I couldn't rent a car. I spoke with upper management about the issue and notified my service advisor I would wait for a loan car to come in. Danny McKenna told me everything would get sorted and I'd be on my way. Farthest from reality. I was contacted by an unknown person at the dealer who told me I would be handled soon. Six hours after sitting at the dealer, I was notified that i was banned from receiving a loan car because I didn't live close to the dealer. That's false, It was a miscommunication on their part. John Hall and Enayat Sharaf were the only one's who could lift that and wouldn't. It was ok to take my 1,500 to service my car however not provide me transportation because they misunderstood something. I reached out to Enayat myself to resolve the issue and maintain a business relationship with the service side of the dealer and he didn't return my calls. Their VIP program touts free service loaners and car washes however my car always ends up scratched and dirty and clearly loaners are reserved for special clients. I was very loyal to this dealer because the service advisors and sales have always been good to me. Management however, is a different story, East, Enayat and John Hall need to come off the high horse and see things from the customer side. It's easy to bark orders when you don't know both sides of the story. Loosing one loyal customer might not mean anything however a lot of business comes from word of mouth. My views on BMW as a brand are tarnished. More
by B530e
Employees Worked With
John Hall, Enayat Sharaf and East Lin
January 26, 2019
Just ask for Martin Dino Very happy with South Bay BMW and Martin Dino. He was very professional, friendly and responsive to emails. With such a large inventory, Martin was ab Very happy with South Bay BMW and Martin Dino. He was very professional, friendly and responsive to emails. With such a large inventory, Martin was able to get me a better deal than any other dealership. Trust me, I tried! When I came in to test drive the car, he let me drive every car I wanted and explained in depth the features of all my options. Martin was more concerned with me being comfortable and happy with my purchase than anything else. There was no pressure to buy. So if you are looking for a great car buying experience, just ask for Martin Dino! More
by Jfmilaski
Employees Worked With
Martin Dino
