Sierra Chevrolet of Monrovia

Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only to have my wife drive 1.5 hours to pick up key and have 1st free oil change done. 5 hours of being told Sierra can't find paperwork before key FINALLY handed over. My father raced Covettes with factory sponsorship in the 50's & 60's and I have been a GM guy my whole life. Terrible customer experience. More

I would not recommend at this time because the problem remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to t remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to this point. My bumper to bumper expires by this weekend so unless I am offered a loaner at no cost I may have to learn to live with the issue or pay someone out of pocket outside the dealer. More

Tanya has been great to help fix my issues. She was prompt to respond and was great at providing me a rental vehicle and getting my car washed after the service. Thank you Tanya! She was prompt to respond and was great at providing me a rental vehicle and getting my car washed after the service. Thank you Tanya! More

Service representative was courteous and informative . Fast service on vehicle. Comfortable waiting room and beverages. Fast service on vehicle. Comfortable waiting room and beverages. More

Service was quick and easy. I appreciate the promptness and dedication that they provided for my appointment and service. I appreciate the promptness and dedication that they provided for my appointment and service. More

Amazing customer service, prompt, answered all my questions immediately! Would highly recommend if you are looking to purchase a new car. questions immediately! Would highly recommend if you are looking to purchase a new car. More

Brand NEW facility. Salesperson Chris Parra is so easy to work with. No old-school car buying game, no hassle. Pre-arranged deal on my Blazer EV done by texting. Under a Salesperson Chris Parra is so easy to work with. No old-school car buying game, no hassle. Pre-arranged deal on my Blazer EV done by texting. Under an hour time to sign docs at the finance manager's office. The only thing I experienced that needs improvement, was the guys at service dept need to be more motivated on helping customers. The service manager definitely needs to step it up. More

I knew what I wanted, and was ready to buy 2 days after I test drove the vehicle. But when I called to make a deal the sales rep that I had dealt with was not in. So I explained to the other sales reps that test drove the vehicle. But when I called to make a deal the sales rep that I had dealt with was not in. So I explained to the other sales reps that I was ready, to send the credit app. It was like pulling teeth, had to follow up multiple times for: credit app, results, talk to somebody, schedule an appointment for vehicle pick up, to go sign. Nobody was engaged. Until I finally decided to drive to the dealership to sign and take the vehicle. Bad experience! Except during the initial test drive visit with Luis. More

Working with Tanya is the best! Trustworthy and feels safe getting work on your car repaired! Trustworthy and feels safe getting work on your car repaired! More

Joe was very good with communication. He replied quickly and answered all my questions. He was very helpful. He replied quickly and answered all my questions. He was very helpful. More