Sierra Chevrolet of Monrovia

Greatteam, that works diligently to get you in the vehicle you need. I found the truck I wanted online, called and was approved over the phone and Internet. My sales rep Edwin sent an Lyft driver to g vehicle you need. I found the truck I wanted online, called and was approved over the phone and Internet. My sales rep Edwin sent an Lyft driver to get to the dealership and completed the deal. I drove home with the truck I wanted. More

Non responsive. Had no outreach and one day we couldn’t get through to a single person in service. We had to call sales and they literally walked over since no one w Had no outreach and one day we couldn’t get through to a single person in service. We had to call sales and they literally walked over since no one would answer when transferred. They took the car much longer than originally discussed, wouldn’t pay for a loaner and when we finally got it back was told “it was just that they needed to charge the battery” after 4 days… won’t be going back unless we have to. Took my other Tahoe to Thorsen and got it full new brake pads and engine work done in the same day! More

I thought it would take a month but was done quicker that I thought go try car go back wuick I thought go try car go back wuick More

Douglas and Jack was the best! Very Friendly, welcoming and informative as well! They had even assisted me with finding an insurance provider who was willing to provide insurance Very Friendly, welcoming and informative as well! They had even assisted me with finding an insurance provider who was willing to provide insurance coverage for my contractor work truck. I wasn't able to obtain an auto-insurance policy through State Farm, because State Farm does not insure commercial policies anymore. More

My car was serviced for a warranty transmission. It was extremely impossible to get ahold of my service advisor. Mind you my car was in the shop for 27 days. I received maybe two calls within that t It was extremely impossible to get ahold of my service advisor. Mind you my car was in the shop for 27 days. I received maybe two calls within that timespan by my service advisor. To top it off, my car was scratched upon return and when I brought it up to the service manager, he mentioned to me that he would be taking care of it. It’s been about 3 weeks since I received my truck back and not one phone call by anyone. More

Great customer service, from the initial welcome to the test drive to the financing, everyone was polite and knowledgeable and made the buying process easy. test drive to the financing, everyone was polite and knowledgeable and made the buying process easy. More

Sierra Chevrolet provided an amazing experience that left me thoroughly impressed. I stumbled upon one of their vehicles through TrueCar while researching electric vehicles. Intrigued, I visited their off me thoroughly impressed. I stumbled upon one of their vehicles through TrueCar while researching electric vehicles. Intrigued, I visited their official website to explore their inventory in more detail. The online listings were clear, well-organized, and informative, making it easier to narrow down my choices. When I contacted the dealership, I was immediately greeted warmly over the phone. They were well-prepared to discuss the EV tax credit and explained its application to my purchase clearly and without any pressure. When I reached out to the dealership, I was warmly greeted over the phone and a knowledgeable team member (Will Cruz) patiently answered all my questions. They were well-prepared to discuss the EV tax credit and explained its application to my purchase clearly and without any pressure. Upon visiting the dealership, the experience continued to be positive. The staff was prepared for a smooth and efficient process, ensuring that I never felt rushed or confused. As a buyer who lives far away, being able to sign paperwork online made me more secure in coming in and ensuring no hiccups. The transparency of their business practices stood out—there were no hidden fees, surprise add-ons, or last-minute changes to the deal. This was a refreshing change from other dealerships where I encountered high-pressure tactics and ambiguous pricing with electric vehicles during this hectic time with tax credits ending. From start to finish, the entire buying experience was seamless, stress-free, and enjoyable. The team’s honesty and professionalism gave me complete confidence in my purchase. And Edwin was an excellent representative that also helped me learn my new vehicle. I highly recommend Sierra Chevrolet to anyone considering a vehicle, whether new or used. If they go to these lengths to ensure a positive experience for inquiries about used vehicles, I am certain they would be equally impressive for new vehicle purchases as well. Overall, Sierra Chevrolet has earned my trust and future business. I wouldn’t hesitate to recommend them to family and friends seeking a dealership that truly values its customers. More

The service from Tanya and the technician Franky was better than one would hope for. Great service! better than one would hope for. Great service! More

I have to write 15 words for this to be considered a valid review? Ok. That was 15. More words about the service: Quick diagnosis, timely communications aboit the state of repairs, friendly, honest, a valid review? Ok. That was 15. More words about the service: Quick diagnosis, timely communications aboit the state of repairs, friendly, honest, accommodation service manager, quick repair. More

Best car buying experience I have had. Not your typical car salesman even delivered the car to my home. Not your typical car salesman even delivered the car to my home. More