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Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,737 Reviews of Schaumburg Kia

September 14, 2022

Everyone I worked with for my service needs was very helpful and courteous and I was kept informed throughout the process with updates. I was not pressured when told about more service needs than I was More

by LLFISCHBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Sep 14, 2022 -

Schaumburg Kia responded

We are delighted that our team took such great care of you! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your feedback. We hope to welcome you back again down the road!

September 14, 2022

I called Bill looking for a no nonsense sales process. My time is limited and I do not like to play games as is the traditional dealership style of sales. Bill presented me with the price I wanted, had m More

by COLINBLACKSHAW1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Michael Mallory, Bill Brennan
Sep 14, 2022 -

Schaumburg Kia responded

Colin, thank you for sharing your great review of Bill and the team! We are happy to have you as a Bob Rohrman Schaumburg Kia customer and we hope to welcome you back again down the road. Safe travels in your new vehicle!

September 14, 2022

Friendly and quick service nothing else to say. Need to fill comment with fifteen words More

by BKUEHLHORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder, MarK Robles, Isaac Basurto
Sep 15, 2022 -

Schaumburg Kia responded

Thanks for taking the time to leave Bob Rohrman Schaumburg Kia a review! We appreciate your willingness to share and support our business. Take care!`

September 14, 2022

Schaumburg Kia made the car buying experience very pleasurable. They were all so very helpful with the financing process . I also like the fact that they showed me how to use all the options on my new More

by TIM100766
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Steve Heinze
Sep 15, 2022 -

Schaumburg Kia responded

Thank you for the great review, Tim! We are so glad to hear that you had a successful purchase experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back again down the road!

September 13, 2022

Not the first time I had a bad experience at the service department of this Kia dealership. More

by MICHAEL.TOURJMAN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Isaac Hidder
Sep 16, 2022 -

Schaumburg Kia responded

Michael, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Sep 16, 2022 -

MICHAEL.TOURJMAN1 responded

I brought my new Kia Sportage with only 5,000 miles on it in because of an awful clicking noise coming from the car every time I fully stop. I have multiple videos of the problem and the noise can be clearly heard. After bringing it in, I was told the mechanics couldn’t hear the noise. In other words nothing could be done. When my car was finally brought out to me the service employee floored the gas and slammed the breaks when stopping. When I asked what can be done about this the technician told me they recommend taking it to another Kia dealership. I expect much more out of the dealership I just purchased a brand new car from, especially when there is such a horrible apparent noise coming from it.

September 13, 2022

I broght my car in to have the service message removed and it's still pops up. More

by ITSMILES4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Biggs
Sep 16, 2022 -

Schaumburg Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2022

Was in waiting room over 3 hours. Did not think what needed to be done should have taken that long. More

by Makio3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Have no idea who worked on my car.
Sep 13, 2022 -

Schaumburg Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

September 13, 2022

Christian was very helpful- as always. I had a very positive experience with Schaumburg Kia. More

by ANNAGUBERNAT44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Medina
Sep 13, 2022 -

Schaumburg Kia responded

We're delighted to hear you can always rely on Christian and the Bob Rohrman Schaumburg Kia team. Thank you for the five stars!

September 13, 2022

Very polite work fast and efficient and did everything they said they're going to do Have a very nice day More

by GSIRRAH012970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Jim Smith
Sep 13, 2022 -

Schaumburg Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back!

September 13, 2022

The staff was friendly and easy to work with, they made the process straight forward and as pleasant as possible. Steve was very helpful! More

by RITZEMA.JORDAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
Sep 14, 2022 -

Schaumburg Kia responded

We are thrilled that you had such a great experience with Steve and our team! Thank you for coming to Bob Rohrman Schaumburg Kia and for stopping by to share a review. Safe travels ahead!

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