Schaumburg Kia

Everyone was friendly and provided great customer service. Downside is I left with more problems than I came with. service. Downside is I left with more problems than I came with. More

The service people are very nice. I was disappointed that they didn’t have a part to finish my recall service and I have to come back. I was disappointed that they didn’t have a part to finish my recall service and I have to come back. More

The customer service here is amazing. They are very professional and curtious. I highly recommend coming here. They are very professional and curtious. I highly recommend coming here. More

The service was pretty good. The process of signing everything was bit odd as they were already putting license plate number and making the car ready when I have not signed anyth The process of signing everything was bit odd as they were already putting license plate number and making the car ready when I have not signed anything. However, the car I'm driving is good, and I am happy with it. More

Steve was amazing at keeping me up to date through the process and setting expectations. process and setting expectations. More

Not Happy, bought a car took it to mechanic to replace tires found out that has a screw in the gas tank, and no catalytic converters, attempted to return within 3 business days they said you bought a car tires found out that has a screw in the gas tank, and no catalytic converters, attempted to return within 3 business days they said you bought a car as is, my contract does not say as is, I also pointed out that there is oil leaks on the engine and according to the Illinois State law any defects in the drive train must be fixed if found within 15 days or 500 miles which ever comes first. They said to bad lawyer up. I can honestly say I would never recommend this Car Dealer for anything. Bill was the manager that I attempted to return the car to. Worst car experience ever, documentation and the Illinois law means nothing to them. To bad, get a lawyer and have a nice day. Watch out they do not inspect there trade in cars just clean them and sell them without making sure they are in reasonable condition. It doesn't matter if it's a $3000 car to a $20000 car you can not sell a used car without catalytic converters and a screw plugging a hole in the gas tank that starting leaking the next day. This is what everyone warns you about shady dishonest used car dealer! More

They were polite and efficient. However I was disturbed that they left a paper in the car about a “failed wheel alignment inspection” in the car without the service rep mentioning a However I was disturbed that they left a paper in the car about a “failed wheel alignment inspection” in the car without the service rep mentioning anything about it. A subsequent phone call revealed that you always perform this inspection for free and that it was nothing to worry about at this point since it was on the rear wheel. If you’re going to perform this “service” you should explain it to the customer. More

Very quick and professional. I am glad I went to this location as they resolved all of my issues I am glad I went to this location as they resolved all of my issues More

More than 1 month after bringing 85+ year old parents in twice to sign lease paperwork, the dealership has yet to refund them the overpayment from the incorrect lease paperwork. twice to sign lease paperwork, the dealership has yet to refund them the overpayment from the incorrect lease paperwork. More