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Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,737 Reviews of Schaumburg Kia

October 04, 2022

Quick and easy to make an appointment. Staff was pleasant and friendly. Easy in and out. More

by AMYPROSISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Medina
Oct 04, 2022 -

Schaumburg Kia responded

Thanks for choosing Bob Rohrman Schaumburg Kia! See you next time, Amy.

October 04, 2022

Filip was so helpful and knowledgeable. I also truly appreciate his honesty- a rarity to find amongst car maintenance establishments. More

by cstarks27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Principato, Isaac Basurto
Oct 05, 2022 -

Schaumburg Kia responded

Thank you for the great review! We are thrilled to hear that you Filip and the Bob Rohrman Schaumburg Kia team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

October 01, 2022

Iassic was awesome. The furniture in the waiting area was filthy. The bathrooms weren’t much better and your services are way over priced. I realize you’re building a ne More

by phylliscolletti
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Isaac Basurto
Oct 06, 2022 -

Schaumburg Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 30, 2022

Very thorough and showed a lot of concern for my problem. A variety of solutions were offered and discussed to chose an option that works best for me. More

by bbrztowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Basurto
Sep 30, 2022 -

Schaumburg Kia responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2022

Very courteous and prompt service. Professionally and methodically walked through service process and kept me very informed. More

by Schaumburger1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Principato
Sep 30, 2022 -

Schaumburg Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

September 30, 2022

Service was fast. I was told how long the service would take & it did not take any longer than that. The car was washed & inside of the windshield was also cleaned. More

by PJADAM901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Sep 30, 2022 -

Schaumburg Kia responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

The service was relatively quick and the advisor I worked with was very helpful and understanding. More

by Flip360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Oct 03, 2022 -

Schaumburg Kia responded

We are happy to hear that our team took such great care of you! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your experience. Drive safely until we see you again!

September 30, 2022

It took 15 minutes before someone checked me in. They forgot to reset the service reminder for oil change. I ordered conventional oil change they gave and charged me for a synthetic. More

by KATIEGREGMILLER
Recommend Dealer
No
Employees Worked With
MarK Robles
Oct 06, 2022 -

Schaumburg Kia responded

Thank you for your review, Katie. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 29, 2022

great service rep very through , explained everything and what they were doing wih my car. mark was personable and very knowledgeable More

by WILDFIRELG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MarK Robles
Sep 29, 2022 -

Schaumburg Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bob Rohrman Schaumburg Kia team. Drive safely, and we hope to see you back again down the road!

September 29, 2022

Always get in at scheduled time. Very professional, knowledgeable. I feel they are honest & keep me updated as to what’s happening with my car. More

by Duone Curran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Principato
Sep 29, 2022 -

Schaumburg Kia responded

Duone, your review is music to our ears! We're so glad our team has been able to provide punctual and straightforward expertise that's kept you informed. Drive safe, and thanks for being a Bob Rohrman Schaumburg Kia customer!

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