Schaumburg Kia
Schaumburg, IL
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2,737 Reviews of Schaumburg Kia
Great experience. Went in for an oil change and they also took care of a recall on the car. They told me it could take up to 2 hours and I had told him i was nervous a Went in for an oil change and they also took care of a recall on the car. They told me it could take up to 2 hours and I had told him i was nervous about how long it would take because I had appointment. He made sure I was out of there on time in fact it was a little over an hour with everything done. More
I went in on Friday my salesman was Kamarie. I receive horrible customer service from this dealership. They gave me a car with problems. The car was nasty in the inside. The maintenance light ca I receive horrible customer service from this dealership. They gave me a car with problems. The car was nasty in the inside. The maintenance light came on after having it for 3 days. The brakes are rubbing and grinding. I called Kamarie to tell him what was going on never received a call back. I went in yesterday to talk to someone. I ended up talking to Tiffany Phillips (General Sales Manager) who was extremely rude. I ask to speak to someone over her she said he was not there today. Ask if she could assist me in getting another vehicle. She then tried to low ball me with a 2019 vehicle and I had a 2020 vehicle that I purchase. I am extremely disappointed in how I was treated from the beginning to the end. This situation with this car still have not been resolved. I only had the car since last Friday and I am having problems with it already. Tiffany refuse to give me something newer and better than what they sold me. A nasty car with a loose key and lights coming on with grinding brakes. More
Mark was AMAZING! !! Very clear with communication, super empathetic. Handled my car with amazing care and attention to detail. He 100000% deserves a raise and everythi !! Very clear with communication, super empathetic. Handled my car with amazing care and attention to detail. He 100000% deserves a raise and everything good in the world!! The woman I settled my bill with at the end was amazing as well c: More
Checked in and went through everything quickly. Questions were answered and there was no confusion in what was expected. Great experience. Questions were answered and there was no confusion in what was expected. Great experience. More