Russell & Smith Ford

R. Thomas I was delightfully happy with the professionalism of the service manager who took the time to resolve an issue that wasn't a part of the safety recall I was delightfully happy with the professionalism of the service manager who took the time to resolve an issue that wasn't a part of the safety recall for my F-150. Thanks again for great attitudes towards your customers. More

Mr Bryan Foster Mr. Bryan Foster - amazing customer service! Mr. Foster showed genuine concern, listened to my needs, and assured me that my needs would be met. I hav Mr. Bryan Foster - amazing customer service! Mr. Foster showed genuine concern, listened to my needs, and assured me that my needs would be met. I have always taken my car to Tomball Ford and always encountered some type of problem with their service. I have found a new service center thanks to Mr. Foster's excellent customer service; he deserves a promotion! Thank you and God bless.. More

Helpful employee in Bryan Foster Bryan was realistic in the time frame that it would take to repair my Ford Freestyle, He kept me informed after the techs. diagnosed with a price and Bryan was realistic in the time frame that it would take to repair my Ford Freestyle, He kept me informed after the techs. diagnosed with a price and even saved me a little on the repairs. He was a pleasant person to work with and I would come back and work with him again. Thanks Bryan Foster More

On schedule! My service experience was a 65K routine service on my 2014 Explorer; in addition I was getting new tires. I scheduled the work in advance; arrived on My service experience was a 65K routine service on my 2014 Explorer; in addition I was getting new tires. I scheduled the work in advance; arrived on time; had all the work completed in a thorough and professional manner; departed within the time estimate my service advisor promised; and continued to be a "happy camper" regarding Russell & Smith service. A great team (Drew Bethel especially) and a great dealership! More

Great, fast service. Bryan at Russell and Smith service was really fantastic. Very helpful and knowledgeable. Would happily work with him again. Took care of everything ve Bryan at Russell and Smith service was really fantastic. Very helpful and knowledgeable. Would happily work with him again. Took care of everything very quickly. More

If You Buy A FORD DO NT USE RUSSELL SMITH FORD Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in Took my vehicle in 2017 Super Duty with 17k miles on it and into one oil change, the units have a history of breaking down to known bad fuel pumps in them, (Bosch CP4) I suspected I was a victim of that issue and and unit shut down on me, and they immediately place the blame on me and the fuel I use. Ins Co. gets involved and lab samples state the unit probably died because of iron particles/metal/rust in the fuel system and possible fuel filter failure. Russel Smith tries to push the issue on me and wants $ 15k to repair , of course I've met with one service director Shane Wortham, he said my son probably put regular gas in the tank, (My son doesn't even live in the state Of Texas) the other service MGR wont even return my calls Desiree to discuss. Maintenance Guide Clearly states change Fuel Filter every 22,500 miles or when indicated on Message Panel, one service advisor Bryan Foster said it was my fault because I didnt change the fuel filter between oil changes. at 17k miles no change is needed especially at the firs oil change. (How about you had a crappy fuel filter in there from the assembly line that failed-MAN UP) I've been but Fords for 32 years and bought my 1st ford from the owner of Russell and Smith (Bubba Russell) and this is how FORD treats loyal customers-STAY CLEAR OF THIS PLACE - BAD NEWS... More

Great service! Bryan was extremely helpful and knowledgeable. I didn’t feel rushed or pressured, instead he answered all my questions and was happy about it. I’d def Bryan was extremely helpful and knowledgeable. I didn’t feel rushed or pressured, instead he answered all my questions and was happy about it. I’d definitely come back to him for more maintenance. More

Excellent customer service going above and beyond all my expectations. I didn’t even purchase my 2015 Mustang here but this service department has treated me much better than th going above and beyond all my expectations. I didn’t even purchase my 2015 Mustang here but this service department has treated me much better than the service dept where I bought it brand new. I’ve never experienced a faster drop off and pickup and my service manager went to great lengths to cover my repairs under warranty. Fantastic place!! More

Quick and efficient service Lance was great! Friendly service and stuck to commitment to phone was done and easy check in and check out process. Would recommend to friends. Lance was great! Friendly service and stuck to commitment to phone was done and easy check in and check out process. Would recommend to friends. More

Panoramic moonroof fix Bryan Foster was my service advisor. He was able to pull all my information for my warranty quickly and was able to determine my vehicle was covered. Bryan Foster was my service advisor. He was able to pull all my information for my warranty quickly and was able to determine my vehicle was covered. He took my truck in at 8:00am and had my sunroof brackets replaced by 2:00 pm. He called to give me the update and had my truck back to me before the end of the day. I was very satified with my experience with him. More