Russell & Smith Ford

Easiest service ever. Bryan took excellent care of me. Easy in and out with clear explanations for everything, including a recall item. I used to be hesitant about servic Bryan took excellent care of me. Easy in and out with clear explanations for everything, including a recall item. I used to be hesitant about servicing at a dealership because it always seemed like there was a significant uncharge over the alternatives (for whatever reason). But I'm now on my second Explorer from R&S, and I've learned not to worry about that issue with them. Five Stars for Bryan, and another five for Russel & Smith. More

Got airbag replaced due to recall. Replacement done quickly. I have been going to Russell and Smith Ford since 2001 and bought my Mustang there in 2006. I will continue to bring my car Replacement done quickly. I have been going to Russell and Smith Ford since 2001 and bought my Mustang there in 2006. I will continue to bring my car there for service. More

Amazing communication First time I’ve taken my Ford Escape to be serviced, prices were competitive to what I looked around , turn around time was amazing would recommend B First time I’ve taken my Ford Escape to be serviced, prices were competitive to what I looked around , turn around time was amazing would recommend Bryan great service and was not bothered at all by all my questions More

Service! Great service. The waiting area is nice and having coffee or tea is really nice too. The clean and wonderful smelling restrooms was really good. Great service. The waiting area is nice and having coffee or tea is really nice too. The clean and wonderful smelling restrooms was really good. More

Amazing Customer Service and Quick Results!!! Brian was Fast, Friendly, and followed through. I was extremely happy with my service and couldn’t be more pleased with the results. Brian is truly ta Brian was Fast, Friendly, and followed through. I was extremely happy with my service and couldn’t be more pleased with the results. Brian is truly taking care of his customers and deserves credit for it. More

Very Professional , all my questions & inquires were answered. Service was prompt & on time. Facilities are clean & comfortable while waiting. Easy online reservation s , all my questions & inquires were answered. Service was prompt & on time. Facilities are clean & comfortable while waiting. Easy online reservation system to work with. More

Service Exceeded all expectations. Lance was great and he had my car back in less time than estimated. Also got checked in on time. Overall great experience. Exceeded all expectations. Lance was great and he had my car back in less time than estimated. Also got checked in on time. Overall great experience. More

Customer service This was my first time bringing my car to Russell and Smith Ford. They have excellent customer service and made us feel comfortable leaving our car w This was my first time bringing my car to Russell and Smith Ford. They have excellent customer service and made us feel comfortable leaving our car with them . More

Vandalized fog light The replacement of my fog light was pain free. The service technician found the part in the warehouse in stock and the technician took the ball and r The replacement of my fog light was pain free. The service technician found the part in the warehouse in stock and the technician took the ball and ran with it. Three hours later the job was done and I was on my way. More