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Russell & Smith Ford

Houston, TX

3.0
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

August 23, 2024

Very bad Service Dept. Dishonest and not liable. Will never go again. I do not recommend them at all More

by marieliguzman79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kameron McNulty
May 13, 2024

I negotiated for car and flew to Houston to purchase. I asked if there was any “imperfections”— assured there were none. Arrived at 6 pm on Saturday and immediately saw the front right wnd was damaged. “ More

by Didesm7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrian Golfarini, Eric Dubois
May 11, 2024

Contacted Dealer to order a new 2024 Super Duty in January. Dealer placed the order the same day and kept me informed all through the process of getting the truck built and delivered in early April. More

by rdcoleman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connie Ford, Sarah Hoenig, Eric Dubois
March 20, 2024

Advertised a Price on a Explorer with the Vin Number and stock number, along with pictures of the car...Went to purchase it, was told it was $53K, not $44K, they could not sell it for what they advertised i More

by colleenllott
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike Romero, Eric Dubois
Mar 20, 2024 -

Russell & Smith Ford responded

Hi Colleen, We understand how important transparency is, especially when it comes to such significant investments. We want to assure you that we take issues like this very seriously. Upon receiving your feedback, we immediately looked into the matter to understand where the breakdown in communication occurred and to ensure that it does not happen again in the future. Please feel free to reach out to me on my mobile and I would be more than happy to discuss. Sincerely, Mike Romero, General Manager 281-323-5587

January 17, 2024

I purchased a used 2013 Ford F150 pickup from them in December of 23. Approximately one week after the purchase, the check engine light came on. Once I was able to get the vehicle to R&S service, they to More

by TruthTalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tabatha, Lester, Michael Romero
Jan 22, 2024 -

Russell & Smith Ford responded

Please be assured that we value your experience and are committed to improving our services for our community. We would appreciate the opportunity to discuss this matter with you directly. Could you please provide us with your contact information or a convenient time for us to reach out to you? Sincerely, Mike Romero, General Manager 281-323-5587

January 15, 2024

I saw a Bronco online and after providing my info, this store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new More

by Erickdubois82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Mar 08, 2024 -

Russell & Smith Ford responded

Thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

October 04, 2023

Consumers beware: DO NOT get aftermarket spray-in bed liner on your new Ford pickup. The dealer voided the warranty on my power tailgate when it failed - TWO YEARS after bed liner installation. It was wo More

by tonydavies52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Bailey
August 11, 2023

Worst car dealership in Houston, Spoke to Bianca about a car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is More

by wd081802
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bianca
Aug 14, 2023 -

Russell & Smith Ford responded

Hi there, we appreciate you taking the time to leave your feedback. At Russell and Smith Ford, we are committed to providing exceptional customer service, and it's clear that we fell short in this instance. We understand that efficient communication is essential and would like to get in touch with you about your experience. Please let us know your name and how to best get in touch.

July 30, 2023

Took my daughters truck here after waiting for a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a More

by Janasipad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Worsham
June 04, 2023

On Monday morning I took my car to Russell and Smith Ford to get an oil change. I Specifically as the guy who came in if there were any leaks? He told me "No." When he brought me my car which was a free oil More

by Lorna Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He had blonde hair and beautiful eyes
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