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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
October 04, 2022
Someone let my window down and wanted me to pay for repair services, it was ok prior to taking it in for oil change tire rotation! General manager said he knew what it was because he has had several ve repair services, it was ok prior to taking it in for oil change tire rotation! General manager said he knew what it was because he has had several vehicles with that problem (window regulator). I was livid, will never put a foot in that establishment been doing business with them for over 30 years and for them to do this????? More
by VeraVeradaughtery
Employees Worked With
Kameron mcnaulty/general manager never gv his name!
September 26, 2022
They kept my vehicle for more than a month and still didn't fix the problem. Every time I called Mack, he promised that he would call me back but never did. It felt like they didn't need my business and didn't fix the problem. Every time I called Mack, he promised that he would call me back but never did. It felt like they didn't need my business and showed it with their service. This is the fourth F150 that I have owned and serviced with Russell and Smith. I plan to drive my vehicle out of the way to Planet Ford for better service. Totally disappointed. More
by seanwithers
Employees Worked With
Mack Smith
August 17, 2022
I certainly wish I could have shared a positive 5 star review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson fo review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson for my cancer treatments. I came across a nice looking Toyota 4Runner and since this dealership was close, I stopped by after my appointment. Met the sales guy, test drove it and we had a gentlemen's verbal agreement along with a hand shake that I would return the following Monday, Aug. 15th to purchase and pick up. Much to my shock, the sales guy texted me on Saturday that the sales manager just sold it! No phone call, no opportunity to put a deposit down or anything. If you deal with this dealership, get everything in writing and put down a deposit because a hand shake and making a promise doesn't mean anything to this dealership! More
by DJ
Employees Worked With
Martin Xiloj, Brian Kelledy
July 04, 2022
DO YOURSELF A FAVOR AND AVOID THIS DEALER! I just got off the phone with their sales manager and he refused to remove the 3000$ markup that was added to the price of my custom order f150. "Pr I just got off the phone with their sales manager and he refused to remove the 3000$ markup that was added to the price of my custom order f150. "Protection package" is what they were trying to call this 3K fee. I was waiting on this truck to arrive for months from the factory and when it finally did, they price gouged me and added that bogus fee. I hate to be a Karen but Im reaching out to corporate to make sure they are aware of these tactics. I hear their ceo is in favor of removing dealerships because of BS like this, so let's see. In the meantime, avoid these crooks. Gas prices are going up, interest rates are going up, and lots of trucks are going to be hitting the used market soon. More
by Will
Employees Worked With
Forgot name
March 11, 2022
I live in Indianapolis and found a 2022 Ford F-250 on R&S website, and put down a deposit to hold. The salesperson sent me 20 plus interior and exterior photos prior to my arrival in Houston. 30 minutes a website, and put down a deposit to hold. The salesperson sent me 20 plus interior and exterior photos prior to my arrival in Houston. 30 minutes after leaving the dealership my daughter gets into the drive spurs side rear seat and informs me that there is a hole in the rear seat that was covered by paperwork in the seat pocket. I immediately call the salesperson to inform him of the issue. He tells me that R&S inspect all trucks and that it is not their issue. When I got to my daughters home in Houston I reviewed the photos sent to me earlier by the salesperson, and one of the photos taken 2 weeks earlier before I arrived clearly shows the hole in the back of the drivers seat. I continued to have no response from R&S for three weeks and multiple calls. I then called Ford compliant line, and they called R&S with no response. After three months Ford ageeed to replace the seat cover at a Indy ford dealer. I will not do business with any Russell and Smith dealership. They do not Stan’s behind their product. More
by mmcdonald22257
Employees Worked With
Martin Xiloj
October 21, 2021
WORST CUSTOMER SERVICE from Brian Kelledy and Kameron McNulty! The sad part is that all the bad reviews say to contact them and they’re the ones that I can’t get a hold of. I’ve been emailing them about McNulty! The sad part is that all the bad reviews say to contact them and they’re the ones that I can’t get a hold of. I’ve been emailing them about the issue I have with a 2020 F-150 I bought from there earlier in the year. I even call them and leave voice mails and they never call back! I bought the truck online and had it delivered to me. After I took possession of the truck I noticed the driver side rear view mirror was broken. I have pictures from the salesman to prove the mirror was already broken at the dealership. I’ve been patiently waiting for them to respond, but I haven’t got no response from them since August. They did say they would fix it but I would have to drive there and I live 3 hours away. Not sure if they’re going to fix it anymore because I can’t get a response from them. Very disappointed in their customer service! Will never buy a vehicle from them again! More
by Alex
Employees Worked With
Brian Kelledy / Kamron McNulty
June 02, 2021
Engine light came on and a part was ordered, delivered, & installed within 3-4 days. Jacy Blair provided the best customer service I've had due to the text messaging system Ford provides. Personable and frie installed within 3-4 days. Jacy Blair provided the best customer service I've had due to the text messaging system Ford provides. Personable and friendly, yet professional and knowledge. She also helped me out with the cost of service thanks to Ford's loyalty Program. Highly recommend her if you want great customer service. More
by cameronrub
Employees Worked With
Jacy Blair
May 21, 2021
If you could give zero stars that would be 10 times more than they deserve. Total waste of my time setting up an appointment and driving over there. Worst customer service I have ever seen. Do not waste you than they deserve. Total waste of my time setting up an appointment and driving over there. Worst customer service I have ever seen. Do not waste your time with these people, keep looking for a dealer. If this was the only Ford dealer in the world I would never own another Ford More
by Gromit
Employees Worked With
Who wants to remember the rudest salesperson I ever met
May 01, 2021
Purchased a 21FordBroncoSport and walked in with preapproved loan. Still took THREE HOURS. Vehicle was not inspected and they knew it was headed to Atlanta. Spare tire and parts were missing, bac preapproved loan. Still took THREE HOURS. Vehicle was not inspected and they knew it was headed to Atlanta. Spare tire and parts were missing, back glass was stuck, rear door broken. I’ve left more than ten messages for someone to contact me over the last two weeks. The sale is done and no one cared enough t return my call. More
by Debbie Merritt
Employees Worked With
None are listed
