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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

December 28, 2018

Better than I imagined The experience was the best car experience ever! I got in and out so quick I didn’t realize it was over. I told my car salesmen what I wanted to pay a More

by Wowbestever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iheanocha Obinwanne, (Obi) , Charles Hall
Dec 31, 2018 -

Russell & Smith Ford responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 26, 2018

Quicklane Services I went in for an oil change and was in and out within an hour. The service advisor, Leidy, was very friendly and helpful and was attentive to all my n More

by melimartinez08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leidy
Dec 28, 2018 -

Russell & Smith Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

December 24, 2018

Great service Service was great from checking in to the time I left. Got my recall done and another problem. Bryan Foster was my serviceman and he was very friendly More

by Ladymarlew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Foster
December 21, 2018

Great service representative Super nice guy and he always does his best to please his customers. He's a good communicator and follows up with you through the process. More

by NMgolfgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Armer
Dec 21, 2018 -

Russell & Smith Ford responded

Thank you for the great 5-star review! We appreciate you choosing us and we look forward to working with you again.

December 20, 2018

great service My agent gave me clear explanations and completed my service on time. My service was good and the waiting room was clean. I got a free newspaper and w More

by odessa1959stanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leidy
Dec 21, 2018 -

Russell & Smith Ford responded

Thank you for the review. We appreciate you choosing us and look forward to working with you again in the future. Thank you again!

December 19, 2018

Trade in for a more reliable car I bought a used Mazda a few months ago that was having major electrical problems which had made it almost un-drivable. Luis Cardozo and the sales team More

by Bategeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cardozo
Dec 21, 2018 -

Russell & Smith Ford responded

Thanks for the great review! We're so happy to hear that Luis was able to get you out of a safety hazard and into a new Fiesta! We hope you love it and we look forward to seeing you again!

December 12, 2018

service and recall issue Mr. Foster took care of my recall and door issues seamlessly. Awesome service!! very professional and explained what repair took place and stayed in c More

by landon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Foster
Dec 13, 2018 -

Russell & Smith Ford responded

Thank you for choosing us to help with your service! We're so happy to hear that you enjoyed your time working with Bryan. Please let us know whenever we can assist you again!

December 09, 2018

Best car buying experience ever! I really enjoyed working with Juan Alvarez and Jeff Hutson when I purchased my Ford Flex. They were both responsive, honest and accommodating. Juan More

by EyeDocAllie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Alvarez, Jeff Hutson
Dec 11, 2018 -

Russell & Smith Ford responded

Allie, we're happy we could help, we'll make sure Juan and Jeff both know they did a great job. Take great care of your new Flex, and let us know if there's anything else we can help you with!

December 08, 2018

ford is the best in Texas the sales man got what I wanted , and then the finance team worked with me to get me a great deal for the truck of my dreams . More

by @Julio55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher callaway
Dec 11, 2018 -

Russell & Smith Ford responded

It was great working with you, Julio, thank you so much for reviewing us. Enjoy your new truck, and let us know if there's anything else we can do for you!

November 29, 2018

Bryan Foster is a Great Service Manager! Bryan is great to work with in the service center. He is so professional, very knowledgeable, and explains things that any individual would understan More

by MHCohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Foster
Dec 03, 2018 -

Russell & Smith Ford responded

That's great to hear! Thank you so much for your review and feedback! We couldn't be happier to hear that you had a great visit with Bryan and look forward to seeing you again!

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