Russell & Smith Ford

NEVER AGAIN! So, to sum up my experience with Russell & Smith Ford. • They were not honest about the cost of the car. • Did not present the correct car for a te So, to sum up my experience with Russell & Smith Ford. • They were not honest about the cost of the car. • Did not present the correct car for a test drive. • Lied during the procedure of purchasing the car and delivery • Withheld truthful information about the car being damaged. So I end my review, saying once again, I found the salesmen and dealership to be dishonest and not forth coming with the truth. I would not deal or buy another car from Russell and Smith Ford. More

Service I thought Keith Black was very helpful and patient in helping me. I called day before I took my car in at 6:00 oclock and he answered and helped me. I thought Keith Black was very helpful and patient in helping me. I called day before I took my car in at 6:00 oclock and he answered and helped me. More

Efficient, caring, and thorough repair work! My service advisor, Lance @Russell Smith Ford and the repair team have my 2011 Ford Fusion running great! I am very pleased with the service rendered My service advisor, Lance @Russell Smith Ford and the repair team have my 2011 Ford Fusion running great! I am very pleased with the service rendered and the effort they put into getting my vehicle's power steering, hub bearings, and other problems fixed with my car. They earned this 5-Star rating. More

Used car multi-point inspection and keyless entry retrieval Drew was extremely helpful, offered great advice, didn't "over-sell" me, and got me in and out fast. I look forward to coming back here for all my fut Drew was extremely helpful, offered great advice, didn't "over-sell" me, and got me in and out fast. I look forward to coming back here for all my future services for my new truck! More

Front Brakes and Broken Lock Brought in my 2015 Ford F-250 for service. I was in need of brake pad replacement and a repair to my drivers side locking mechanism. I called an Brought in my 2015 Ford F-250 for service. I was in need of brake pad replacement and a repair to my drivers side locking mechanism. I called and spoke with Keith Black and explained my truck's needs. He explained pricing and time needed to make the repairs. Once I brought the truck in, I dropped it off. Mr. Black later called me to re-verify pricing and service needs. My truck was repaired and I am happy with the job done on my truck by the service technicians and also the customer service provided by Mr. Black. Any other repair needs that arise, I do intend on bringing my truck to Russell and Smith Ford for repairs. More

Seamless Car Buying Experience We knew exactly what we wanted going into Russel & Smith. I submitted an online inquiry and Rishi called within an hour to make an appointment. I am s We knew exactly what we wanted going into Russel & Smith. I submitted an online inquiry and Rishi called within an hour to make an appointment. I am still waiting to get a response from other dealers who I submitted an online inquiry to! Rishi pulled the car up and answered all of my questions/concerns immediately. Negotiations were over a 2 day period but once we agreed on the price all I wanted was for it to be quick and easy. Russel & Smith definitely did that and I was in and out in less than 2 hours when purchasing the new car. A few days later, I text Rishi who sold us our expedition and he was very responsive answering all questions I had about the technology in the vehicle. It was a very easy process and would go back to Russel & Smith to purchase another car and recommend others to do the same. The customer service exceeded my expectations! More

Great! I go in and out quickly. I recently had oil change and state inspections and service was quick and customer service is great. Nice employees and it is I go in and out quickly. I recently had oil change and state inspections and service was quick and customer service is great. Nice employees and it is very convenient i live right around the corner. I don't have to travel too far. More

Believe in customer service Eric was very helpful. He saw to me getting my car service. And it did take all day. I will send anyone looking for a car to Russell & Smith Eric was very helpful. He saw to me getting my car service. And it did take all day. I will send anyone looking for a car to Russell & Smith More

Service Lance was great. He answered all of my questions and got my truck back to me with in the time he told me he would. Lance was great. He answered all of my questions and got my truck back to me with in the time he told me he would. More