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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
August 16, 2011
I am very impressed with the quality of my purchase. I had trouble at other dealership's then found this one, and Carlos Duca made my buying experience a breeze. My husband and I will buy our next vehical had trouble at other dealership's then found this one, and Carlos Duca made my buying experience a breeze. My husband and I will buy our next vehical from him, and I would recommend this dealership to everyone. Thank you Russell and Smith More
by Sanders63011
Employees Worked With
Carlos Duca
August 13, 2011
He took the time to get me in the vehicle i truly wanted and not something i had to settle for. Thanks David. I will be reccomending you to people. and not something i had to settle for. Thanks David. I will be reccomending you to people. More
by jshequipmentnsupplies
Employees Worked With
David Ducca
August 12, 2011
Carlos Duca was beyond helpful. He worked with us to help find exactly what we were looking for at a reasonable price. We wouldn't have gone anywhere else find exactly what we were looking for at a reasonable price. We wouldn't have gone anywhere else More
by amy3491
Employees Worked With
Carlos Duca
August 08, 2011
Being a first time car buyer, I was skeptical as to how to approach the right deal at the right price. David made this process as easy as it can be by finding common ground with me and understanding what to approach the right deal at the right price. David made this process as easy as it can be by finding common ground with me and understanding what I was looking for. The night I took delivery he stayed well past closing time with me to make sure everything was good to go with the vehicle. He remains in touch to this day making sure everything is still going great with the purchase. He will be mailing me my new license plates today! Ryan More
by rkindred12
Employees Worked With
David Duca
August 07, 2011
Visited Russell and Smith Ford on July 13, 2011 to purchase a Ford F150 - FX2 as seen on Kelley Blue Book. I was greeted by Ron McCollum, who eventually informed me that the vehicles I saw on Kelly Bl purchase a Ford F150 - FX2 as seen on Kelley Blue Book. I was greeted by Ron McCollum, who eventually informed me that the vehicles I saw on Kelly Blue book as an error cause the VIN #'s was not matching the F150-FX2 on Russell and Smith's Inventory listing. Ron McCollum proceeded to show me what he had in stock, which was the closest match to what I wanted. No FX-2 was in stock at the time, so I looked at the XLT, but Russell and Smith Ford did not have in its Inventory a F150 with the features I wanted, so Ron introduced me to Jose Molina, who gave me a print-out of a vehicle which met my needs and indicated that Russell and Smith Ford will match the Price I was getting at Champion Ford Katy (who had a vehicle with that met my needs). Based on the print-out and the agreed price I proceeded to sign a Agreement to Purchase with Russell and Smith Ford (I still have my copy). They initially offered me financing, and I informed Ron and Jose that I am purchasing the vehicle "cash" as I am a new resident to the US and I have no credit history, at that time they informed me that I will be given an extra $1,000.00 off the list price with financing, I refused. On my way out the door I realised the Agreement to Purchase Document stated a different VIN # to the Print-out, Both Ron McCollum and Jose Molina assured me the vehicle with the VIN # shown on the Agreement to Purchase document had the same features and accessories as the one on the print-out. I googled the VIN # when I got home, only to realise that the vehicle with the VIN # as stated on the Agreement to Purchase document was totally different to the one on the print-out. I called Ron McCollum the next day and informed him of this and the phone calls started going back and forth with with both Ron McCollum and Jose Molina with respect to Russell and Smith Ford securing a vehicle as per our finalised Agreement to Purchase. Jose Molina kept calling to let me know that they found a match but always advise that it would cost me between $800.00 to $1500.00 extra to get the vehicle to Russell and Smith Ford . I refused to pay extra for what was agreed and signed on July 13, 2011. Eventually, Russell and Smith Ford had advised me, through Jose Molina, that they could NOT deliver the agreed vehicle and I should look elsewhere and my Agreement to Purchase would be cancelled, I requested an email confirmation of this, which I got. I got a couple emails from Russell and Smith Ford in the couple weeks after my experience with them, informing me of that the sales representative was no longer with the dealership ..... what a crock!!!! ..... called Russell and Smith, today (August 6, 2011), and both Jose Molina and Ron McCollum is still at the dealership. I got a letter today stating that I was refused credit by Russell and Smith Ford, which is very confusing to me as I did not obtain credit from this dealership. I eventually purchased a Ford F150-FX2 at Champion Ford, Katy. Enjoying my ride. RUSSELL AND SMITH DID NOT DELIVER ON THEIR HAND-SHAKE AND SIGNED AGREEMENT TO PURCHASE ........... WHAT A WASTE OF TIME, DEALERSHIP!!!! More
by imaharajh
Employees Worked With
Jose Molina and Ron McCollum
August 01, 2011
I had found the vehicle I wanted on the dealership website, so I knew what I wanted when I went. I was referred to Steve by a co-worker and he was great to work with. He made the entire process very website, so I knew what I wanted when I went. I was referred to Steve by a co-worker and he was great to work with. He made the entire process very simple and I was in and out quickly driving my new 2011 Ford Escape Limited. Thanks to Steve for making the buying experience an enjoyable one. More
by CraigCK
Employees Worked With
Steve Tillett, Steve Tillett
June 30, 2011
I had a great experience buying my new car. My salesman, Carlos Duca, was very nice and knowledgable and great with my 4 boys (who weren't always so great)! I highly recommend him and this dealership. Carlos Duca, was very nice and knowledgable and great with my 4 boys (who weren't always so great)! I highly recommend him and this dealership. More
by erinlee111
Employees Worked With
Carlos Duca
June 29, 2011
Everyone we worked with was great. Ory let us describe our goals in the transaction and we believe he sincerily tried to meet them. The car was prepped, detailed and ready to go home with us in no time at our goals in the transaction and we believe he sincerily tried to meet them. The car was prepped, detailed and ready to go home with us in no time at all. I truly felt like I made some new friends. More
by jefflisapowell
Employees Worked With
Ory Levy
June 26, 2011
When a salesman takes his personal time after the sale and after the dealership has closed to make sure you understand the new vehicle you have purchased completely that is impressive. and after the dealership has closed to make sure you understand the new vehicle you have purchased completely that is impressive. More
by Wonderboy820
Employees Worked With
David Duca
June 24, 2011
I contacted Carlos early Monday morning about purchasing a vehicle that was on the internet. He was very informative and I told him that I wanted to make the purchase. He sent me the paperwork to fill out a vehicle that was on the internet. He was very informative and I told him that I wanted to make the purchase. He sent me the paperwork to fill out immediately. Upon receiving the paperwork he had someone come in wanting to purchase the vehicle. Even though we were hundreds of miles away and he could've made a deal at that moment he contacted us to make sure we wanted the vehicle first. I would recommend this dealer to anyone wanting a fair and stress free purchase. More
by altt
Employees Worked With
Carlos Duca and Johnny Turic
