Russell & Smith Ford

I purchased a F150 2010 pick up truck this past January 31 from a Sale Consultant by the name of Dave Ulrich. This was the first time I have purchased a truck and I was very excited and thrilled. Dave is 31 from a Sale Consultant by the name of Dave Ulrich. This was the first time I have purchased a truck and I was very excited and thrilled. Dave is a wonderful Sales Consultant in every way and made my purchase a pleasant experience. Now on the other had - Seven months later after my second oil change and first tire rotation. I noticed that the drive on my truck was riding very rough and that my two front tires were looking worn. I was concerned and decided to take my truck to NTB Tire Service. The technician looked at my tires along with his manager and noticed that the front end needed to be looked at. He mentioned that it could possibly either be the aliment or the struts. He advised me that since the truck was still on warranty I needed to go back to Russell and Smith and have them take a look at it and see if they could repair the problem, so I did. I went back to Russell and Smith at the Auto Service Department this past Saturday August 27th and I was greeted by a technician by the name of Daniel Dougley. He looked at my tires and was very rude and defensive!! He asked if I had rotated my tires and I told him yes. After we had said a few rudely words with each other I had ask for the manager. I no longer wanted to deal with him any more and felt I was getting now where with him!! He told me that the Manager would be in on Monday and gave me his manager’s business card and not his own. I then took a day off from work and took my truck back to Russell and Smith first thing Monday morning August 29th and asked to speak with Doug Winkler. Mr. Winkler then took a look at my truck and also asked me the same questions and I gave him the same answer as I gave to Daniel. I also expressed to him how very unprofessional and rude his technician Daniel Dougley was with me on Saturday. He really did not seem to be very concerned. Then after Mr. Winkler had one of his employee’s drive my truck around to the back of the Service Dept. this was probably around 9:30am and told me it would take maybe about two hours or so. I waited all day in their lobby until about 5:00pm that evening. No one; not anyone and any time until then came out to give me the status on my truck. He then said they could not find any thing wrong with my truck and all they could do is just rotated my tires again. Now! That took almost eight hours for them to tell me that!!! I’m very upset and displeased with Russell and Smith and will not recommend any one that I know to ever purchase a vehicle with this company!! I have a warrantee on this truck I feel that they did not honor me that!! I plan to take this further until a get this matter resolved! Mario and Sandra Nunez (832)282-1000 cell More

Visited Russell and Smith Ford on July 13, 2011 to purchase a Ford F150 - FX2 as seen on Kelley Blue Book. I was greeted by Ron McCollum, who eventually informed me that the vehicles I saw on Kelly Bl purchase a Ford F150 - FX2 as seen on Kelley Blue Book. I was greeted by Ron McCollum, who eventually informed me that the vehicles I saw on Kelly Blue book as an error cause the VIN #'s was not matching the F150-FX2 on Russell and Smith's Inventory listing. Ron McCollum proceeded to show me what he had in stock, which was the closest match to what I wanted. No FX-2 was in stock at the time, so I looked at the XLT, but Russell and Smith Ford did not have in its Inventory a F150 with the features I wanted, so Ron introduced me to Jose Molina, who gave me a print-out of a vehicle which met my needs and indicated that Russell and Smith Ford will match the Price I was getting at Champion Ford Katy (who had a vehicle with that met my needs). Based on the print-out and the agreed price I proceeded to sign a Agreement to Purchase with Russell and Smith Ford (I still have my copy). They initially offered me financing, and I informed Ron and Jose that I am purchasing the vehicle "cash" as I am a new resident to the US and I have no credit history, at that time they informed me that I will be given an extra $1,000.00 off the list price with financing, I refused. On my way out the door I realised the Agreement to Purchase Document stated a different VIN # to the Print-out, Both Ron McCollum and Jose Molina assured me the vehicle with the VIN # shown on the Agreement to Purchase document had the same features and accessories as the one on the print-out. I googled the VIN # when I got home, only to realise that the vehicle with the VIN # as stated on the Agreement to Purchase document was totally different to the one on the print-out. I called Ron McCollum the next day and informed him of this and the phone calls started going back and forth with with both Ron McCollum and Jose Molina with respect to Russell and Smith Ford securing a vehicle as per our finalised Agreement to Purchase. Jose Molina kept calling to let me know that they found a match but always advise that it would cost me between $800.00 to $1500.00 extra to get the vehicle to Russell and Smith Ford . I refused to pay extra for what was agreed and signed on July 13, 2011. Eventually, Russell and Smith Ford had advised me, through Jose Molina, that they could NOT deliver the agreed vehicle and I should look elsewhere and my Agreement to Purchase would be cancelled, I requested an email confirmation of this, which I got. I got a couple emails from Russell and Smith Ford in the couple weeks after my experience with them, informing me of that the sales representative was no longer with the dealership ..... what a crock!!!! ..... called Russell and Smith, today (August 6, 2011), and both Jose Molina and Ron McCollum is still at the dealership. I got a letter today stating that I was refused credit by Russell and Smith Ford, which is very confusing to me as I did not obtain credit from this dealership. I eventually purchased a Ford F150-FX2 at Champion Ford, Katy. Enjoying my ride. RUSSELL AND SMITH DID NOT DELIVER ON THEIR HAND-SHAKE AND SIGNED AGREEMENT TO PURCHASE ........... WHAT A WASTE OF TIME, DEALERSHIP!!!! More