Russell & Smith Ford

Carlos was very informative and helpful. He was eager and willing to help find the perfect vehicle for my family. We really appreciate his assistance! and willing to help find the perfect vehicle for my family. We really appreciate his assistance! More

David Duca did an excellent job with informing me about the process of getting my new vehicle. Gerald in the finance department was good too. David was very professional and polite and made me feel like a the process of getting my new vehicle. Gerald in the finance department was good too. David was very professional and polite and made me feel like a valued customer even though this was my first time there. He was great at following up even after the sale to see if I had any questions for him and he thanked me for my business! I will definitly recommend Russell and Smith Ford to all my friends and family. Thanks again! More

Ory was recommended to us by a friend. He was very thorough and listened to my needs, made suggestions and delivered. We took our time in the process and at no time did I feel rushed. He followed up thorough and listened to my needs, made suggestions and delivered. We took our time in the process and at no time did I feel rushed. He followed up appropriately and we are very happy with the end result! More

Wow, what can I say abotu my salesman, Carlos F. Duca. from the time that we drove up we were greeted with a smile by him. My roommate was the one that was looking for a car not me. As I was talking to hi from the time that we drove up we were greeted with a smile by him. My roommate was the one that was looking for a car not me. As I was talking to him and telling him about my Trama I had just gone through at another dealership, he looked at me and told me HONESTY is every thing to me, that is why I am blessed. and it was then that he had my attention, I told him about the car that I had been working with and he looked at me, and asked me to take a look at the car he had, I told him that was out of my range and he asked me "do you like the car" and i said yes i do, he said let me complete this with your roommate and I'm going to put you into a car right now. By the time I knew it I had keys in my hand and was told to go and take a drive in it. I was sold! next thing I knew I was doing paper work on my new car. the price was jsut right for me and Carlos went out of his way for me in so many way that night, At 10:45pm. Mr. Duca and I along with my roommate along with Anthony walked out at the same time only I was in my new car. Thank you Carlos your are the best and I'll always come back to you. Joe Vldez More

Ory was always available and did a fabulous job. i consider him a friend! Gerald was patient during the financing process. the only hiccup was when it came to financing. we were unaware of the diff consider him a friend! Gerald was patient during the financing process. the only hiccup was when it came to financing. we were unaware of the different interest rates and how they affected the so called Ford Rebate plan. More

John Huffman is an extremely patient salesman. He was able to negotiate the best buyback for my Escape as well as get me into the Fiesta that I wanted. I was sold on everything, except the color. He help able to negotiate the best buyback for my Escape as well as get me into the Fiesta that I wanted. I was sold on everything, except the color. He helped me "feel out" each of the various models and styles of the 2011 Fiesta. I felt very comfortable and satisfied with my purchase. I have purchased 6 vehicles from Russell and Smith, and it seems they continue improve with each passing year. More

Walking into the dealership I was a worried that I wouldn't get anything but the run around because of my credit score. Not here I was greeted by Ory who was determine to change my view on purchasing wouldn't get anything but the run around because of my credit score. Not here I was greeted by Ory who was determine to change my view on purchasing a car. I'm very grateful for the outcome of the purchase but even more I appreciated the kind service that I received! After leaving there I wasn't just a credit score to them, I was a mother, friend, and someone who deserve another chance and for that I say Thank you :) Natalie Proctor More

We first contacted the Russell & Smith Ford dealer online to purchase a new Expedition, then discussed on the phone the Expedition we wanted. As we had not yet made a commitment to buy, we stopped at online to purchase a new Expedition, then discussed on the phone the Expedition we wanted. As we had not yet made a commitment to buy, we stopped at another Houston Ford dealer on our way home from a trip to look at their inventory for a better idea on our Expedition options. The salesman pointed to an area and never came to talk to us. He was just so busy. We went to Russell & Smith the same week and asked for the salesman we'd dealt with both online and on the phone. Hunter Kelly stepped right up with a big smile & a handshake. We were immediately impressed with his enthusiasm. He searched other dealers for the Expedition we wanted. Since the model we wanted was not readily available, he ordered the model we wanted for us. Our new Expedition was delivered earlier than expected and perfect. We're delighted with our buying experience at Russell & Smith Ford. Dave Ulrich was a huge help explaining and programming the car functions. Signing the papers was very easy. We had an extremely positive buying experience and everyone has been professional. A+ to the dealership! More