Russell & Smith Ford

Great car buying experience. I was referred to Sutoyo for buying a new Ford Escape. He gave me a great deal on the vehicle easily. I am satisfied with the price. More importantly, he helped us save a lot of buying a new Ford Escape. He gave me a great deal on the vehicle easily. I am satisfied with the price. More importantly, he helped us save a lot of bargaining time by giving us a good discount even before we got to the dealer. It was a much better experience than what we had a year ago when we bought a new car from another dealer. I recommend Russell & Smith Ford! More

I sent an internet enquiry and received a prompt response. After some conversations via e-mail I met with the sales rep and researched the dealer stock and alternatives options for custom ordering response. After some conversations via e-mail I met with the sales rep and researched the dealer stock and alternatives options for custom ordering a vehicle. The process was friendly relaxed with no pressure and I highly recommend this dealer. More

Ory made this a good car buying experience which frankly is rare as did the manager and the finance department. I'm happy with my purchase, the price and the experience in its entirety. They listened to my is rare as did the manager and the finance department. I'm happy with my purchase, the price and the experience in its entirety. They listened to my needs and tried to meet them but mostly I didn't feel the pressure of a typical car buying experience. More

The sales man since the moment i called he was very friendly, he shows us the car he was very specific, he make sure the car was in great details. He work on the price with us and gave us a great deal! friendly, he shows us the car he was very specific, he make sure the car was in great details. He work on the price with us and gave us a great deal! I recommend this dealer and specially the sales-rep (Carlos Duca). Thank you and I'm very happy with the purchase. More

When I went in to buy my car, not only did I not know what I wanted but I was not even sure what features were important to me. Ory spent a great deal of time with me, walking me through the entire proc what I wanted but I was not even sure what features were important to me. Ory spent a great deal of time with me, walking me through the entire process (this was my first car purchase) and making sure I was completely comfortable with my decision. I left the dealership feeling like I got great service in addition to my great deal! Thanks Ory! More

Would like to have BASIC back-up camera offered, instead of one with extraneous "bells and whistles", such as GPS and Wi-Fi additions, which duplicate functions of SYNC to a great extent. Also, paper work t of one with extraneous "bells and whistles", such as GPS and Wi-Fi additions, which duplicate functions of SYNC to a great extent. Also, paper work took a long time, even with cash payment. If this time requirement would be explained at the beginning, customers could allot appropriate time. Other than these two items, Mr. Levy satisfied all of our expectations. He was not "pushy" in any way to buy, which we liked a great deal. More

David, our salesman, went above & beyond to make sure we were satisfied and well served. He was friendly, non-pressure, and very professional. I would not hesitate to send anyone to him at this Dealership were satisfied and well served. He was friendly, non-pressure, and very professional. I would not hesitate to send anyone to him at this Dealership. everyone else we had contact with at Russell & Smith were also very nice to work with. More

This is the friendliest, most professional dealership of several I visited while looking for my new car. I had not considered looking at Ford Motor Co products until I found a couple of interesting ads on several I visited while looking for my new car. I had not considered looking at Ford Motor Co products until I found a couple of interesting ads on the internet. As a result, I decided to visit Russell and Smith Ford and, as instructed in the ads, asked for Carlos Duca. Carlos was wonderful. He listened to our requirements and then showed us several new and used cars, carefully explaining the features of each. He is very knowledgeable about the cars he has to offer. We started looking after work and ran out of time and energy the first night, but Carlos was happy to continue the conversation the next day. When I decided on a late model Milan, he went out of his way to make sure I understood all the features and to deal with some minor appearance items. He also offered to answer any questions I might have after driving the car for awhile. Carlos really made me feel that he valued my business. Carlos Contreras handled the financing quickly and courteously and answered all my questions about the various optional packages they offer, without making me feel pressured or rushed. All in all, buying my car was a great experience and I would highly recommend this dealership. More