Russell & Smith Ford

before I made my purchase at Russel&Smith Ford, I had visited serveral different dealers and test-drived serveral different models. I think Sutoyo Sugiharto is so far the best and professional and trusta visited serveral different dealers and test-drived serveral different models. I think Sutoyo Sugiharto is so far the best and professional and trustable I have ever met. on my first time visit to Russel&Smith Ford, we once bargained about the price of a used ford expedition EL, he would print out all the information I'd like to know, from the car history, to the trade-in value of that car. Although we didn't come to a deal for that car, it made me feel that our bargain is transparent, at least on a trustable foundation. I finally made my decision on a new ford expedition. I want to thank Sutoyo Sugiharto for his great work and the great price he found for me. More

Connie Ford was our Sales Executive and provided excellent knowledge and is results oriented. Connie was very attentive and very personable. We really appreciate her honesty and intergity. Our exper excellent knowledge and is results oriented. Connie was very attentive and very personable. We really appreciate her honesty and intergity. Our experience with Gerald Johnson, Finance Manager was excellent. He was very professional and prepared. Michael Reese provided the tutorial for operating the Ford Sync features in our new vehicle. He is an excellent communicator. We have been involved in the purchase of two new vehicles in the past 45 days at this dealership I highly recommend Connie Ford to represent you in your quest for the perfect vehicle. More

Carlos Duca did an Outstanding job!! After looking for weeks on end for the "right" car for my 6 year old son and I, the last thing I wanted to deal with was a pushy salesman and Carlos was far from that. weeks on end for the "right" car for my 6 year old son and I, the last thing I wanted to deal with was a pushy salesman and Carlos was far from that. I saw a Nissan Altima online that was exactly what I was looking for. I called only to learn that it was a little out of my price range. I explained to Carlos about the program I was in called Ways to Work that helps working parents get into a dependable vehicle. Carlos called me right back with news that his manager was willing to make the price where I needed it to be and within a week I drove home my new car. This dealership went out of there way to make sure my son and I were completely taken care of. I will forever be greatful for that...Thanks Carlos~ You Rock!!!!! More

After dealing with over 4 dealer who lied about their prices and availability, it was a joy to finally find a dealer who was truthful and so helpful. Connie was very knowledgable and friendly to us. It w prices and availability, it was a joy to finally find a dealer who was truthful and so helpful. Connie was very knowledgable and friendly to us. It was a pleasure to talk to a salesperson who could answer all my questions and take care of us so quickly. More

Scott Pierce and Russell & Smith Ford were the ONLY ONE of five USAA recommended certified dealers to honor the USAA price and work to see if their incentives were better. Scott had two trucks with ALL of of five USAA recommended certified dealers to honor the USAA price and work to see if their incentives were better. Scott had two trucks with ALL of the desired options ready for immediate inspection. I was coming straight from work and we had a tired toddler. We were signed off on the deal within three hours. Thank you for an efficient, positive car-buying experience! More

Easiest car buying experience ever! Very nice dealership, Carlos answered all my questions (sometimes the same question several times)and never made me feel rushed or pressured. Very knowledgeab dealership, Carlos answered all my questions (sometimes the same question several times)and never made me feel rushed or pressured. Very knowledgeable about the inventory. I love my car and I would purchase my next car from this dealer in a heartbeat. More

I like that I felt no pressure to buy at this dealership. I have worked with Sutoyo before and I appreciate his straightforward approach, and he made every effort to answer all of my questions. The financial I have worked with Sutoyo before and I appreciate his straightforward approach, and he made every effort to answer all of my questions. The financial portion of the transaction was stress-free which was appreciated! More

I feel i got the best deal for what i wanted and was looking for.Sutoyo made my buying experience more glad. He is very nice man. We made the agreement on price in a short time. It does not delay any ti looking for.Sutoyo made my buying experience more glad. He is very nice man. We made the agreement on price in a short time. It does not delay any time. My husband and i really love the Ford Escape. Thanks you Sutoyo. More

My friend recommended Russel&Smith dealership and salesman, Sutoyo Sugiharto, to me when I was looking for a ford vehicle. Indeed, the service and work of Sutoyo made my experience of car puchase mor salesman, Sutoyo Sugiharto, to me when I was looking for a ford vehicle. Indeed, the service and work of Sutoyo made my experience of car puchase more delightful. We made the agreement on price in a short time. Then, I came by and picked my vehicle without delay. Thanks to Sutoyo, I could made the right decision shortly. More

In my years in buying cars i have never met a car dealer that was mostly easy going and not at all pushy. I feel i got the best deal for what i wanted and was looking for. they were patient with me as i too that was mostly easy going and not at all pushy. I feel i got the best deal for what i wanted and was looking for. they were patient with me as i took almost thirty days to decide and be satisfied with deals i wanted. I will definately come back to this dealer. More