Russell & Smith Ford

The sales person I worked with was determined to help me find a car. I came in multpile times and I was somewhat indecisive, however unlike other dealers he was patient and helped me narrow me find a car. I find a car. I came in multpile times and I was somewhat indecisive, however unlike other dealers he was patient and helped me narrow me find a car. I would recomment Mr. Babbineaux to other people searcjing for a car. More

I tried for a long time to get a Ford Fusion Hybrid. Started at another dealership, put money down and then never heard from them again. So I tried Russel and Smith Ford. These guys worked hard to get Started at another dealership, put money down and then never heard from them again. So I tried Russel and Smith Ford. These guys worked hard to get me a Hybrid. Sales manager Josh and made many phone calls tto locate one at another dealer. No luck. Then salesman Sam A. tried and he made many calls, too. No luck. These guys would not even take a deposit because they knew how difficult it was to get the Hybrid. Four weeks went by. Sam kept in touch, letting me know how the search was going. At last, Sam called me -- Russel and Smith had two Hybrids on the way as their allotment of Fusion Hybrids. I was at the dealership in minutes and was soon driving my new Ford Fusion Hybrid. Josh, Sam and the entire team at Russel and Smith Ford made a great effort to find me the vehicle I wanted. Recommended. More

MY EXPERIENCE AT RUSSELL & SMITH WAS GREAT WITH THE EXCEPTION MS.NELSON NOT INFORMING ME THAT I WAS TRADING IN A V6 SUV FOR A 4 CYLLNDER ESCAPE. UPON FINDING OUT THIS IMPORTANT INFORMATION 2 DAYS LATE EXCEPTION MS.NELSON NOT INFORMING ME THAT I WAS TRADING IN A V6 SUV FOR A 4 CYLLNDER ESCAPE. UPON FINDING OUT THIS IMPORTANT INFORMATION 2 DAYS LATER I WAS BRUSHED OFF BY MS. NELSON TELLING ME "SHE DIDNT HAVE TIME TO LOOK FOR A BETTER VEHICLE WITH MORE POWER". UPON MY ARRIVAL I INFORMED MS. NELSON THAT I DIDNT WANT "EXTRAS" JUST A VEHICLE WITH AIR,RADIO,BETTER GAS MILEAGE AND STILL HAVE THE FEEL OF A SUV. SHE ALSO, PERMITTED ME WITH TO DRIVE OFF THE LOT WITH NO TAGS ON WINDSHIELD. HOWEVER, MR.BABBINEAUX HELPED WITH MOST OF THE AREAS MS. NELSON DID NOT. More

Succinctly and simply put RUSSELL SMITH FORD stands and delivers on company creed of “BEST IN TEXAS”. The driving force behind such a bold statement is the team that made my new 2012 Mustang Shelby acquisi delivers on company creed of “BEST IN TEXAS”. The driving force behind such a bold statement is the team that made my new 2012 Mustang Shelby acquisition possible. As a lifelong Mustang enthusiast, this dealership meets the exacting standards set forth by the fine craftsmanship of this American made legend with the BEST CUSTOMER SERVICE in Houston. I want to personally THANK, Carlos Duca, my sales representative for OUTSTANDING - BEST IN SHOW – CUSTOMER SERVICE; Johny Kalef, Financing (you rock Johny); Carlos Gomez, Sales, (thank you Carlos); Craig the BEST window tint pro in town and last but not least, Steve Hainline, G.M. – for all their professionalism and courtesy. Mr. Russell and Mr. Smith, thank you for still running a family oriented dealership with values and customer service, a quality not easily found today. Needless to say, you have my business and loyalty for life! More

I received excellent service from Darrel. He listened to what I needed, what I wanted and what I was able to afford. He provided most of the interventions so I did not have to worry about the deal. He was t what I needed, what I wanted and what I was able to afford. He provided most of the interventions so I did not have to worry about the deal. He was there with me every step of the way. At each step, he told me what was going on and about how long it would take and what was next. He provded me with information on my car choice while I waited. He was very courteous and professional. I came to Darrel because I has worked with him several years prior and his integrity, excellence and commitment to his customers still availed. Darrel was very honest. He was upfront and told me exactly what could and could not be done. There wasn't any information that I received that was not the truth. I have referred several of my co-workers to Darrel when they are ready to purchase, mainly because of the service he provides. He also provides great follow-through. When it was time for my first oil change I received a reminder email and he contacted me about two or three weeks after my purchase to see if I was still satisfied with my selection. I will remain a customer of Darrel's when I am ready to purchase my next vehicle. If you are looking for a stress free, honest, customer oriented salesman, you will not be disappointed in Darrel Babineaux. More

I had been debating on buying a new car for a couple years (yes 2 years). I am very careful in regards to major purchases. I decided I wanted a Mustang. I went to a couple of dealerships but I did not years (yes 2 years). I am very careful in regards to major purchases. I decided I wanted a Mustang. I went to a couple of dealerships but I did not get a comfortable feeling. My last stop was Russell & Smith Ford where my wife and I met Darrell Babineaux. Darrell was very professional and made both my wife and I very comfortable. He did not come across as someone wanting to make a buck but instead made us feel like he wanted us to make a decision that we would be satisfied with. After telling Darrell what I wanted in a Mustang, within a few days, he gave me a call and said he got it! My wife and I returned to the dealership to find a Mustang that exceeded our expectations. Needless to say, we walked out with a new Mustang. Even after our purchase, Darrell has even called to check on both of us. We really appreciated the excellent service he provided. The truth is, I am very cautious and patient, so if Darrell had not been our salesperson, I am 99% sure I would not have purchased a new vehicle. More

My great experience started off with a phone call prior to me visiting the dealership. Darrell discussed with me what I was looking for in a new car an assured me the he would take care of me. I was comfor to me visiting the dealership. Darrell discussed with me what I was looking for in a new car an assured me the he would take care of me. I was comfortable working with Darrell and Russell and Smith because they didn't try to strong arm me into purchasing a new car in order to meet a sales quota. I had an issue with financing after leaving the dealership and Darrell listen to my concerns and let the managers know that I was coming back to get it resolved. When a sale an goes through those lengths after a purchase have been made, they deserve a rating that totally says GREAT! Thank Darrell Babineaux More

I HAD SUCH A PLEASANT EXPERIENCE AT RUSSELL AND SMITH THANKS TO DARREL BABINEUAX. I MUST SAY HE WAS ONE OF THE BEST CAR SALESMAN THAT I HAVE EVER DEALT WITH. HE TOOK HIS TIME TO FIND THE VEHICLE THAT F THANKS TO DARREL BABINEUAX. I MUST SAY HE WAS ONE OF THE BEST CAR SALESMAN THAT I HAVE EVER DEALT WITH. HE TOOK HIS TIME TO FIND THE VEHICLE THAT FIT MY NEEDS AND MY BUDGET!!! I WILL REFER ALL OF MY FRIENDS AND FAMILY TO DARREL BABINEAUX AT RUSSELL AND SMITH FORD!!! More

I had a very pleasant experiance with Sam. He was very through and made my experiance very easy. He was willing to work with our budget and was flexible with my trade in. I highly recommend this dealer. through and made my experiance very easy. He was willing to work with our budget and was flexible with my trade in. I highly recommend this dealer. Gerald Jones was great too! Thank you Sam for all of your hard work! Russel and Smith Ford has outstanding customer service! More