Russell & Smith Ford

Vonceil is a very hard wroker from what I can tell. She is very friendly, kind and knowledegeable. She approached me and talked to me as if I were family and made me feel very welcomed. She listened to m is very friendly, kind and knowledegeable. She approached me and talked to me as if I were family and made me feel very welcomed. She listened to my needs and recommended different options. I came in for a used vehicle but upon Vonceil's recommendation I walked out with a brand new vehicle and I absolutely LOVED it!!! Vonceil also made recommendations based on my finances and I definitely appreciate that. She made the BEST deal possible for me and did NOT try to take advantage of me. She held true to her word and did so with dignity and respect. Dealers across the globe need more sales associates like Vonceil Nelson!!! More

I just want to Thank Russell and Smith for having Vonceil Nelson on their sales staff this woman is so professional, she is Awesome... She gave us the best service and this is not our first car buying experi Nelson on their sales staff this woman is so professional, she is Awesome... She gave us the best service and this is not our first car buying experience. More

I enjoyed how she help me choose the right vehicle for me. She is an outstanding sales person and I would want to do business with her again when I purchase my next car. me. She is an outstanding sales person and I would want to do business with her again when I purchase my next car. More

I would like to thank Chris Alvarez at Russell&Smith for making my car-buying experience smooth and easy. He patiently answered all of my questions and took the time to explain all the technological det for making my car-buying experience smooth and easy. He patiently answered all of my questions and took the time to explain all the technological details of my car. He also went out of his way to make the process convenient for me, even though I am an out-of-town buyer, and followed up to make sure that everything was running smoothly. I appreciate it so much and would gladly recommend Russell&Smith to anyone. More

Sam has been a great help in finding the right vehicle. His knowledge of the vehicle, as well as, his help in guiding me through the whole buying process was a great experience. I'll definitly be sending His knowledge of the vehicle, as well as, his help in guiding me through the whole buying process was a great experience. I'll definitly be sending Sam customers so they can get the same great experience. Wuld definetly recommend Samuel Alvarez and Russell & Smith Ford More

Been very easy to work with after the sell. They have been good about following up with me to find out if i have any questions and if im satisfied with my new truck. Will definetly recommend Samuel Alvar been good about following up with me to find out if i have any questions and if im satisfied with my new truck. Will definetly recommend Samuel Alvarez and Russell & Smith Ford. Thanks alot.... More

We just bought a new 2012 Explorer. The service provided by Carlos Gomez was outstanding. He totally understood our needs and budget and helped us to select the best vehicle for us. Carlos helped us underst by Carlos Gomez was outstanding. He totally understood our needs and budget and helped us to select the best vehicle for us. Carlos helped us understanding all the features of the Vehicle, the purchasing options and financing. I totally recommend Carlos and the Dealership to do business with, I am looking forward to go back. More

I decided to shop for a used truck this summer. I took my time looking and went to several dealerships trying to get the most for my money. Many of the dealerships I visited had trucks that were over priced time looking and went to several dealerships trying to get the most for my money. Many of the dealerships I visited had trucks that were over priced or the quality was lacking. Russell&Smith Ford was my last stop because Darrell helped me find the truck I was looking for a great price. Darrell also worked hard to help me get the financing I wanted. I usually do not enjoy car buying but my truck buying experience was the best ever because of Darrell. When I buy another vehicle I am definitely going to give Darrell a call. More

I had been searching all over town, the internet, and even craigslist for a good used car value for my daughter. She had a particular color, size, engine size, gas mileage, and of course "price" in mind even craigslist for a good used car value for my daughter. She had a particular color, size, engine size, gas mileage, and of course "price" in mind while she sent me on a wild goose chase looking for a car. After exhausting ALL options, I stopped into Russell & Smith Ford. There is when Mr. Darrell Babineaux greeted me in such a courteous and professional manner upon arrival. His professionalism struck me immediately as someone I wanted to do buisness with. Even though I was considering a new vehicle to satisfy my daughter's wishes, he didn't push in that direction. He patiently directed me to a used vehicle which was perfect for what I was looking for. As I had done my homework, the vehicle we test drove, was a bit overpriced, he patiently worked with management to negotiate the price that was suitable for my daughter's budget. Soon after, I noticed the car needed some minor repair, which had not been noticed originally. Two days later, I returned to the dealership, where Mr. Babineaux insisted that Russell & Smith would make it right. He immediately worked to have it approved for repair, which is VERY unusual for any other dealership, considering it was a "high mileage" vehicle. I was truly appreciative that his efforts and salesmanship prevailed during this transaction. Most dealerships AND salesmen would have told me it was "my problem". As I have told the dealership, and Mr. Babineaux, Russell & Smith will have my business in the future, as well as any of my friends or family whom may be shopping for a value, as well as committment to customer service. Darrell Babineaux has my loyalty as a salesman. This was the BEST experience I've ever had relating to purchasing a vehicle. Keep up the good work, Russell & Smith, AND Mr. Darrell Babineaux! Sincerest Regards.... More

I bought a 2012 Ford Focus from Russell and Smith Ford. Chris Alvarez is the best salesperson I have ever encountered, and everyone from him to the finance manager made my car buying experience enjoyable a Chris Alvarez is the best salesperson I have ever encountered, and everyone from him to the finance manager made my car buying experience enjoyable and pain free. They actually made you feel like a person and not a credit score. Definitely would recommend this dealership to anyone considering buying a new car. Job well done Russell & Smith Ford!! More