Back

Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

Directions

By Type

661 Reviews of Russell & Smith Ford

October 09, 2011

mr. duca has great customer service skills he answerd every of my questions with alot of knawlage and patiens he knew everything about the car that i was interested in i would recoment this dealership he More

by sanany31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carlos duca
Oct 10, 2011 -

Russell & Smith Ford responded

We really appreciate your kind words about our dealership. The whole team works very hard to make sure that each and every person is completely satisfied in their purchase. We are glad to hear that you were impressed with Carlos and that he went to the extra mile to make sure that he exceeded your expectations. Thank you for choosing Russell & Smith Ford. Don't forget to find us on Facebook and Twitter to become eligible for exclusive monthly specials. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

October 09, 2011

Working with Voncell was a pleasure because the deal was straight forward. I asked questions and she gave answers. None of the games I usually encounter when trying to buy a car. In addition, we found th More

by padapt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Voncell Nelson
Oct 10, 2011 -

Russell & Smith Ford responded

We would like to extend our most sincere thank you to you for taking the time to let us know how we're doing. Our staff is dedicated to providing a comfortable and stress free environment for car shopping and we're glad to hear that our efforts have not gone unnoticed. Thank you for the recommendation and we look forward to seeing you in the future. Visit us on Facebook and Twitter to become eligible for exclusive monthly specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 08, 2011

An honorable man who honors customers Going through a An honorable man who honors customers Going through a bankruptcy is harsh, but Jeff Roberson treated me with courtesy, kindness and respect. He was a More

by booklovah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Roberson
Oct 10, 2011 -

Russell & Smith Ford responded

Thank you for the great feedback. We like to think of our customers as part of the Russell & Smith family and we're happy to help with any questions they may have during the purchasing process. Jeff will be thrilled to hear that you've noticed his extra special care and helpfulness during your visit. Follow us on Twitter and Facebook as we have exclusive specials for our followers/likers. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 07, 2011

This was the best car buying experiance I have ever had. No frustration at all and they met my turms. Not many people can recomend a dealership but this ones a keeper. Great dealership!!! More

by Don_Murchison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam & Josh, Samuel Alvarez
Oct 10, 2011 -

Russell & Smith Ford responded

Don, we would like you to know that we really appreciate you spending the time to write this feedback. We're glad to hear that you had a hassle-free and simple purchasing process. Feel free to contact us if you have any questions and enjoy that new vehicle! Be sure to check us out on Facebook and Twitter for exclusive specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 03, 2011

We came to Russell Smith because of a recommendation on Car Pro. On arrival we met salesperson Rogena Teycer. She listened to what we were looking for and helped us identify several vehicles to consider More

by djimig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogena Teycer
Oct 03, 2011 -

Russell & Smith Ford responded

We hope that you're enjoying your vehicle and thank you for taking the time to write this feedback. We try to stand out from other dealerships by providing a unique and refreshing experience. Rogena will be thrilled to hear that you've pointed out her attentiveness and genuine care for the customer. Thank you for choosing Russell & Smith Ford. Visit us on Twitter and Facebook to take advantage of our monthly specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 03, 2011

It has been 12 years since I have bought a car, David Ducca and the friendly staff took the time to explain everything for me. I would highly recommend that one buy from David. He has lots of patience. More

by ralphcash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ducca
Oct 04, 2011 -

Russell & Smith Ford responded

Ralph, We appreciate you taking the time to share your experience. It's great to hear that we were able to make your first car buying experience in 12 years a pleasant one. We are always looking for ways to show our customers that we genuinely care about their experience and we're happy that David presented such attentiveness. We look forward to serving you in the future. Be sure to check us out on Twitter and Facebook. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 02, 2011

Carlos was very helpful in us finding our dream car. He made the process of buying a car a positive experience. He also took care to point out all the features of the vehicle and once we decided to buy it More

by adafay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Duca
Oct 03, 2011 -

Russell & Smith Ford responded

Thank you very much for taking the time to let us know how we're doing. Carlos is always very meticulous and careful to be sure the customer knows the ins and outs of their vehicle. He will happy to know that you've pointed out his attention to detail and great customer service. Take advantage of our exclusive monthly specials by following us on Twitter and Facebook. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 01, 2011

Exceptional professionals from the entrance into the door, finance manager, sales associate and every person greeted you with a smile and made sure all your questions, needs & concerns were met. This wa More

by dewinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua New Car Sales Manager & Chris Alveraz, Chris Alvarez
Oct 03, 2011 -

Russell & Smith Ford responded

We appreciate you providing us with this great feedback. The whole team is always looking to excel in customer service and we would like to thank you for noticing our strong efforts. We're overjoyed that you had such an outstanding experience and will be recommending us to your friends and family. Be sure to check us out on Facebook and Twitter as we have exclusive monthly coupons. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

October 01, 2011

Mrs. Teycer was very helpful when i was there looking for a vehicle. She was precise and consistent with me from the moment we met. She kept in close contact with me the entire two months of me finding a car More

by cmiller21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROGENA TEYCER
Oct 03, 2011 -

Russell & Smith Ford responded

On behalf of the whole Russell & Smith Ford team, I would like to thank you for writing this fantastic review. A unique and personalized experience is what we are always working hard towards and it's great to know that you've found this value in us. We hope that you're enjoying your vehicle and thanks again. Like us on Facebook and Twitter to become eligible for instant monthly savings. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

September 30, 2011

Vonceil is a very hard wroker from what I can tell. She is very friendly, kind and knowledegeable. She approached me and talked to me as if I were family and made me feel very welcomed. She listened to m More

by lrnsbis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vonceil Nelson
Oct 03, 2011 -

Russell & Smith Ford responded

We would like to thank you for writing this glowing review. We're committed to a dealership with a helpful and knowledgeable team. We believe in a low pressure and pleasant experience and it's great to hear that Vonceil upheld this important standard. Feel free to contact us or Vonceil if you have any questions about your new vehicle. Follow us on Twitter and Facebook to take advantage of our exclusive monthly specials. Regards, Katie Smith - Internet Manager ksmith@russellsmith.com

...
56
...