Russell & Smith Ford

I believe I have to do that becouse mark above is why I I believe I have to do that becouse mark above is why I receive from Russell & Smith when I was baying the Mazda 3 car,specialy from Mr Du I believe I have to do that becouse mark above is why I receive from Russell & Smith when I was baying the Mazda 3 car,specialy from Mr Duca,he was so friendly with me all the time,he took all the time to explain to me about the car fixtures and perfomances,so I was so glad I went to Russell & and Smith dealer,I would recommend this dealership in the future to anybody. Osvaldo Castagnino More

Russell and Smith Ford provided excellent customer service with no BULL. Darrell Babineaux made this experience my best car buying experience yet!! I will definately be coming back for future car bu service with no BULL. Darrell Babineaux made this experience my best car buying experience yet!! I will definately be coming back for future car buying needs. This car buying experience was easy and painless. I will be referring everyone I know to Russell and Smith Ford and their wonderful Salesman Darrell Babineaux to have a great car buying experience too! Thank you again Darrell and Russell and Smith!! You guys are the best!!! More

I had the best experience with purchasing my Ford Escape. From Steve Tillett, salesman, who was honest and patient with me, Carlos Duca spent well over an hour showing me how everything operated (and then From Steve Tillett, salesman, who was honest and patient with me, Carlos Duca spent well over an hour showing me how everything operated (and then when I picked up my car went over it again). Gerald, finance officer, he knew what add ons I wanted and didn't pressure me for anything else and even the man who evaluated my trade in was courteous. The showroom and car lot were extremely clean. The only dissapointment is my LG Vu doesn't sync up so I can't use that feature. I would highly recommend Russell & Smith to anyone. J. Puryear More

I was referred to Darrel Babineaux by a friend who had recently purchased her second vehicle from him. I was afraid that no one, especially a "major" dealership like Russell & Smith, would give me the op recently purchased her second vehicle from him. I was afraid that no one, especially a "major" dealership like Russell & Smith, would give me the opportunity to rebuild my credit. First let me say that during past auto purchases I recall spending the entire day at a dealership, only to have nothing accomplished and having to come back the next day, and the next day! I called Darrel while I was at work one day, told him my story and gave him all of my information over the phone. Less than 24 hours later I was at Russell & Smith test driving the vehicle that I would later that day call my own! The experience I had as I sat with Anthony Alexander to sign all of the finance paperwork, was equally as awesome! He made sure that I was taken care of AND got my note wayyyyyyy below the payment that I expected it to be!! Since my purchase I've been back to Russell & Smith a few times, to pick up my plates, to visit the service dept., etc, and Darrel has continuously given the extraordinary customer care that he did from the moment I first spoke with him!!! Thank you Darrell & Anthony for making my experience a pleasant one!!! I will not go anywhere else and will most definitely refer my family & friends to you!!! More

I want to thank the Russell and Smith family for helping me when I thought there was no help at all. This is the FIRST time I have had a great experience buying a vehicle without any hassle… I advise them me when I thought there was no help at all. This is the FIRST time I have had a great experience buying a vehicle without any hassle… I advise them what I needed and what I wanted. The price and my monthly notes had to be right in order for me to buy anything. They worked very hard to get me a truck that would accommodate my future needs such as towing my horse/travel trailer. They made sure I got the right size engine which was very important to me. I want to most of all thank Mr. Darrell Babineaux for his understanding and just being very Patience with me because of the things I wanted, I want everyone to know he and the Russell and Smith family made it all happen when I didn’t think it would. Thank you all for a great JOB done. .I would highly remand my family and friends to shop there before going anywhere else… Again Thank you so much …Tammy St Julian ***TJ More

The folks at Russell and Smith were fantastic. We had issues with our Fusion Hybrid that were the fault of a poorly designed break component. Even though the issue was very troubling and not the fault of issues with our Fusion Hybrid that were the fault of a poorly designed break component. Even though the issue was very troubling and not the fault of Russell and Smith, they went out of their way to make it as positive as they could. Steve L. the general manager even went so far as to cannibalize the new part from a Fusion Hybrid that had just arrived on their lot because it was going to take two weeks to get the part from Ford. Joshua Parker the sales manager made sure that we had a vehicle to drive during all of this and even put tinting on our new car at no cost to us and sold us an extended warranty at a reduced cost. Chris Alverez our salesperson was very attentive and worked with us in every way that he could. Service adviser B J Villereal was very professional, courteous and helped us get our car back as soon as it was possible. I don't remember the finance person's name that helped us but he was very professional and at no time did he try to up sell us on things that we didn't want. He also explained everything very clearly. We would definitely recommend Russell and Smith Ford to our family and friends. More

I have never liked car salesman and my first trip to a dealership this time actually made that felling even more like an STD. I was so unhappy I was about to switch from looking for a Mustang to anything dealership this time actually made that felling even more like an STD. I was so unhappy I was about to switch from looking for a Mustang to anything that didn't say Ford. Then I received a call from Carlos Duca and Russell and Smith Ford and yet I was not turned at that time there was something I liked about Carlos and agreed to go by and meet him. Now I had already sent Carlos the description of the car I wanted. When I arrived once again I was set upon by salesmen like I was a dying carcass and they were buzzards. Now from that point until I went to the body shop I had the most positive experience looking for and buying my Ford Mustang. 1) Now my first thing I was surprised about was the buzzard that was circling outside took his first peck and when I told him who I came to see he went straight inside and Paged Carlos. Russell & Smith Ford 4 points for friendly & customer service** 2) It took me longer to get there than planed and even though I was 10 minutes late I when I came in Carlos made me wait less than the usual wait. Carlos 5 point's*** never make the customer wait. 3) Carlos found the exact car I sent him a description about to the tee, Carlos 5 points*** first time I had a salesman prepare for my arrival. 4) Carlos never tried to lead me away from that car like any of the salesman I had dealt with just because the car I wanted was not on the lot. Then half way the night it was like stepping in cow ____; I never had to interject myself into the conversation because I was doing all the talking and Carlos was listening another shock as I made no commitment by that time to lead him into thinking I was even interested in walking out with a new car that night. Carlos 5 points*** actually listening to a customer, making them realize you are not car selling robot but a true human being that is doing excellent job in profession that might out breed Dr's in the number that are ass_____. 5) Lastly when I did ask to see what he had on the lot he did not take me to something not even close to what I wanted because the only match between inventory and my description was the size of the Motor but to a car that I would not only be happier with than what I asked for as it is closer to my dream car (Shelby GT500 that needs no upgrades just a price break by Ford)and the speed of which he got me out the door when I asked to buy the car while getting me upgrades to the car that cost more than the difference between what I wanted to pay and R & S wanted me to pay. Carlos 5 points*** sell the customer a car they will be happy with and earn return business not a car that will remind the everyday the settled for something they really didn't want. ***Upgrades*** Louvers and side scoops chance for bonus 3 points Carlos didn't call me on the day they were to be installed but pulled out a 4.89 points on effort and getting what the customer wanted when I showed up after work and at the body shop Benny gave me 5 point service, but the guy who installed the parts brought it down to a 3 when he did not use a paper floor mat and left foot prints in my 9 day old dream car. 27 out of 30 points on my Q & S scale so yes I would recommend Russell and Smith and recommend Carlos 3 times and Benny gets the nod if he remembers that guy doesn’t get in my car without a floor mat ever, ever, ever, I mean never ever again. The next closets dealership in my book rated 3 out of 30 and they only made the sale because I was buying a truck as you have Nissan trucks and V8 Ford Mustangs if not one or the other might as well walk. Finally I would like to thank God for letting me buy my Mustang and for bring me together with the first car salesman I didn’t want to call an SOB or push in front of the metro bus. Carlos thanks but don’t let your head swell up to big or I’ll tell my wife you think her brothers cute, sorry you had to hear her when she got out of the bed on the wrong side but she does that everyday. Carlos- A+, Benny- A+, Body shop employee- C Russell and Smith- A* More

The dealership has very high standards and the sales person was very patient and helpful. The dealership takes care of the registration and other mandatory procedures which saves you a lot of time. They person was very patient and helpful. The dealership takes care of the registration and other mandatory procedures which saves you a lot of time. They are honest about the cars they are selling and that is what makes them really good. More

Simce I have used Russell & Smith in the past I went through the internet in search of a used vechicle and upon an email from Russell & Smith I call and spoke with Darrell who was very excited to assist through the internet in search of a used vechicle and upon an email from Russell & Smith I call and spoke with Darrell who was very excited to assist me. On arriving the following day. He was there ready to work for me. He listen to what I was looking for in a vechicle as well as the purpose for the vechicle which I greatly appreciated. There are many salesperson who would have rushed you through to get to the next customer. His attention to detail made me feel more at ease and his attitude of never give up is a great asset. More

Very Satisfied with David Duca and Sam Alvarez. I highly reommend Russell & Smith Ford. Service Was great. If i ever purchase a car again i will be going to see Sam or David. Thank you. Shelia Hinton reommend Russell & Smith Ford. Service Was great. If i ever purchase a car again i will be going to see Sam or David. Thank you. Shelia Hinton More