Russell & Smith Ford

My mother previously purchased two vehicles through Russell & Smith and I've previously used the Russell & Smith Service Dept for my Mercury Cougar. While my mom's purchases were good experiences, it Russell & Smith and I've previously used the Russell & Smith Service Dept for my Mercury Cougar. While my mom's purchases were good experiences, it was our experiences with the Service Dept that really sold me on this dealership. I cannot stand dealerships who talk down to women - one previous dealer suggested I check with my husband before making a decision. I know more about cars than my husband, I handle our finances, and it was *my car*, not his. At the Russell & Smith Ford Service Dept, I have *never* had this experience. They talk to me like I'm a whole person. They explain what's to be done and what the cost will be. Then they make sure to keep me posted on any updates. Their customer service is *excellent*. I've been promising the Service Dept that whenever I bought a new car, I'd be coming back to Russell & Smith... and I did! We originally went in to purchase a car for my husband, but with both of us actually needing a vehicle, we decided to consider buying two. Carlos Duca was extremely patient and went out of his way to make sure we got into the cars we wanted, near the price we wanted. We managed to land on a day when they were short handed, but they did their best to see that everything went as smoothly as possible. I couldn't ask for much more from a dealership! More

Very kind,considerate,patient,very informative,just a Very kind,considerate,patient,very informative,just a pleasure to deal with... My second time dealing,great both times and Iam very pleased with th Very kind,considerate,patient,very informative,just a pleasure to deal with... My second time dealing,great both times and Iam very pleased with the out come. Thank you ! More

Carlos was very helpful with every step of my truck buying process. He always asked what I wanted and made it happen. He was very knowledgeable about the truck I wanted and helped me understand the ope buying process. He always asked what I wanted and made it happen. He was very knowledgeable about the truck I wanted and helped me understand the operation completely before I drove it off the lot. More

I have sent my wife to Russell and Smith Ford to Buy a 2008 Ford Edge I have picked for her. I told her to talk to CARLOS DUCA based on my experience with him. She came to the dealership "ready to buy" w 2008 Ford Edge I have picked for her. I told her to talk to CARLOS DUCA based on my experience with him. She came to the dealership "ready to buy" with her trade and prices information about her trade and the Edge. The transaction took "only" 5 hours and she was ready to give up and leave without the car! the only reason she is now a proud owner of that Edge is because Carlos Duca didn't give up on her! I will definatly recomend all my friends to come and see Carlos! Carlos is our sales rep' at Russell and Smith Ford!! More

Carlos is an excellent educator. He makes sure that the customer understands all the pluses and minuses of the product (that is truck or car) and is very patient in his approach. He answered all questions customer understands all the pluses and minuses of the product (that is truck or car) and is very patient in his approach. He answered all questions I had in a highly intelligent fashion and made sure I was comfortable with all the choices. Russell-Smith will be at the top of my recommendations and I was not raised in a Ford household. lol. (Chevy). Excellent and professional approach...I was pleased. Elizabeth McLane, Ford Ranger. More

I would like to thank Mr.Babineaux for his time and service he gave me and my family with the purchase of our vehicle. The transition went very well do to the experince that Mr.Babineaux has that made service he gave me and my family with the purchase of our vehicle. The transition went very well do to the experince that Mr.Babineaux has that made this happen. Mr.Babineaux has a great attitude and customer service to his customer that I have seen him come across with. Thanks again Mr.B.... More

Carlos was great to work with, he really went out of his way to make sure I was happy every single time I came to Russel and Smith. I originally came in looking for a Focus, but Carlos helped me find a Gem way to make sure I was happy every single time I came to Russel and Smith. I originally came in looking for a Focus, but Carlos helped me find a Gem on the lot that I'm much happier with. More

Had a great experience at Russell & Smith-Ford, R&S in Houston, Texas in October 2011. We found the 2007 Volvo V50 T5 on www.autotrader.com. I called and spoke with Carlos Ducas and he provided me R&S in Houston, Texas in October 2011. We found the 2007 Volvo V50 T5 on www.autotrader.com. I called and spoke with Carlos Ducas and he provided me the information we needed. We live in Louisiana and we happened to be going to Austin a few days after we found the car for sale on the Internet, so we stopped on our way in Houston and saw the car. Carlos and his brother David were very friendly and helpful on the phone and in person. In 3 hours we went thru the process of purchasing the car. Both my husband and I drove the vehicle, negotiated, agreed on a couple of minor things the car needed fixed. Then, David called a Louisiana’s car dealership to get information on taxes and did the paperwork for the car, we paid and left (we did not use their financing services). David even recommended a great place to eat. A few days later on our way back, we stopped and picked up the car. Carlos called us to tell us the car was ready to be picked up. When we arrived, the vehicle was clean and the minor things that we had agreed upon had been taken care of. We left with the vehicle after a short stop. R&S sent us the registration, the license plate and title to our home. Overall we have been very satisfied with our experience at Russell and Smith and with the professional care we received from the Ducas brothers. We definitely would buy another vehicle from them. More

I absolutely loved the customer service that I received when I went to buy my car. We are extending our family and on a budget, and Darrell hit the nail on the head and got us exactly what we wanted. He ne when I went to buy my car. We are extending our family and on a budget, and Darrell hit the nail on the head and got us exactly what we wanted. He never once pressured us or stated what he felt we should, but backed us up on the car we wanted. We even changed our mind a few times and he did not become upset but continued to help us with a smile. He has such a great personality and treated us like family!!!!! Thanks Darrell you are awesome and I would reccommend anyone that is buying a new or used car to come to you!!! More

This is the third Truck that I bought from Russell and Smith Ford and the last two services where great, but this service was exceptional fantastic. Carlos Duca was professional and very patient. The 15 t Smith Ford and the last two services where great, but this service was exceptional fantastic. Carlos Duca was professional and very patient. The 15 times I was there they answered all my questions, they were very helpful and gave me a great service.Also, The finance person was very professional and clear. Carlos spent more than one hour showing me how the truck should be operated, sync my cel. I will definitely recommend ford, especially russel & smith. Finally the cost of the car, is fair for what a great quality I will receive. THANK YOU VERY MUCH CARLOS / RUSSELL AND SMITH AND FORD! I will definitely recommend Russell and Smith Ford to my friends. -Ziro Fuentes happy owner of F150 More