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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

May 04, 2012

The car was for my daughter, Carlos told her everything she need it to know, about the car. He is very proffesional. We bought the car and left happy. I strongly recommend to see him if you are planning t More

by maricela solis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2012 -

Russell & Smith Ford responded

Thank you for taking the time to write this great review and recommendation. Congratulations on the new car, we are truly happy we were able to help find the right car for your daughter. If you have any other questions or concerns, please, feel free to give us a call. Thank you for choosing Russell & Smith Ford and don’t forget to follow us on Facebook and Twitter to get our latest monthly service specials! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 26, 2012

Carlos really went about and beyond for me. It was my first car purchase and he made it very easy for me and was helpful. More

by camach1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Duca
Apr 26, 2012 -

Russell & Smith Ford responded

Thank you so much for sharing your valuable feedback! We are glad you decided to share your first car buying experience with us here at Russell & Smith Ford, and that Carlos was able to provide the customer service that we constantly strive to provide to our customers. If you have any other questions, feel free to stop in or give us a call and we’ll be more than happy to help. Be sure to follow us on Twitter and like us on Facebook to receive our latest deals and news. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 17, 2012

It was a true pleasure to work with Carlos Duca. He was welcoming and provide excellent customer service. We will definitely be back to do more business. Thank you More

by tipley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 17, 2012 -

Russell & Smith Ford responded

Thank you for taking the time to write this great review! We are extremely pleased to hear you had a great experience with Carlos and will be back to do business with us in the future. If you have any questions, or need any more help please feel free to ask! Also, be sure to follow us on Facebook and Twitter to get our latest specials! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

April 08, 2012

Carlos did a great job of taking care of us and we would highly recommend him to anyone in the market for a ford. He was so friendly but what really impressed us was how knowledgeable he was about the vehic More

by Supertrace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2012 -

Russell & Smith Ford responded

Thank you for this fantastic review. Customer satisfaction is a top priority and we are so very glad that Carlos was able to reach this goal with you. Congratulations on your new truck! We would love to help you with your next automotive need and hope to serve you again in the future. Don't forget to look for us on Facebook and Twitter to take advantage of our great service coupons. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

March 26, 2012

Buying a car does not often turn out to be a pleasant experience. I have to admit that my experience with Darrell Babineaux of Russell and Smith Ford was just the opposite. Darrell went out of his way t More

by bundymay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2012 -

Russell & Smith Ford responded

Thank you very much for your helpful feedback. Russell & Smith Ford is proud to serve our customers with integrity so it is wonderful that you can attest to our commitment to great service and follow through. We hope that you're enjoying your new car! Please find us on Facebook and Twitter for online coupons and promotions. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

March 25, 2012

I Audy was very pleased with the service I got from Darrell. He was very friendly and helpful ready to help me with whatever questions I had. Overall I give him lots of credit for being a good sales More

by Audy33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2012 -

Russell & Smith Ford responded

On behalf of all of us at Russell & Smith Ford, we'd like to thank you for your outstanding review. We're pleased to see that Darrell surpassed your expectations and could help you find a car that was a perfect match. We look forward to seeing you in the future! Be sure to follow us on Facebook and Twitter for exclusive monthly service specials. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

March 23, 2012

I was referred to Russell & Smith by a friend. As soon as we walked through the door, the first person that greeted us warmly was Darrell Babineaux. I was immidiately captivated by his friendly perso More

by AbiolaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2012 -

Russell & Smith Ford responded

We're glad to hear that you had such a great experience at Russell & Smith Ford! It takes great customers like you to help make our employees exceptional. Thanks for taking the time out of your day to let us know how we're doing and for passing on your recommendation to friends and family. If there's anything else you need, feel free to come in and see us again. Remember to follow us on Facebook and Twitter to stay up-to-date with our specials and industry news. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

March 11, 2012

My faith in vehicle sales has been restored. Darrel Babineaux is the most thoughtful, conscientious, hard working sales person I have had the pleasure to encounter. Mr. Babineaux sold my husband a very More

by ed_patwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrel Babineaux
Mar 12, 2012 -

Russell & Smith Ford responded

Thank you for taking the time to write this great review on Darrel and our dealership. We strive to provide the best possible car shopping experience and it is always a thrill to hear from our customers when we have achieved this. Darrel will be so excited to hear of your wonderful feedback and kind words! Please don't hesitate to contact us if you have any questions or concerns. Also, be sure to check us out on Facebook and Twitter for our latest news and special offers. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

March 04, 2012

Carlos Duca is a very professional and responsive salesperson. I would highly recommend his services if you are looking to purchase a new Ford vehicle. More

by melanievincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Duca
Mar 05, 2012 -

Russell & Smith Ford responded

Thank you for sharing your recent experience with us. We strive to make sure that every customer is treated kindly and with the utmost care and it's reassuring to hear that you have noticed out efforts. We look forward to seeing you in the future! Be sure to check us out on Twitter and Facebook as we have many great deals for our likers and followers. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

March 03, 2012

Carlos and I communicated through e-mail since my work and school schedule were taking up most of my time. He always responded within a day or two and was extremely knowledgeable with all my questions. Ca More

by haruhichan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Duca
Mar 05, 2012 -

Russell & Smith Ford responded

Thank you for leaving us this wonderful review and for your recommendation! Carlos is an amazing team member and we’re so happy to hear that he was accommodating and worked hard to get you into the car you wanted. Thank you for choosing Russell & Smith Ford. If there is anything else we can do, please feel free to give us a call. Don’t forget to like us on Facebook and follow us on Twitter for great service specials and coupons. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

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