Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
661 Reviews of Russell & Smith Ford
July 10, 2012
It was a great experience working with Carlos Duca as soon as he greeted us he had a friendly and welcoming smile on his face. I will greatly recommend him to anyone who wishes to buy a car/truck. My fam soon as he greeted us he had a friendly and welcoming smile on his face. I will greatly recommend him to anyone who wishes to buy a car/truck. My family and I have bought 4 cars from Russell & Smith and had had never had a sales man like Carlos Duca who goes beyond his way to help get us the best deal. I will strongly recommend to go see Carlos Duca for an outstanding experience in purchasing a vehicle. Aurora Ortega More
by aortega326
June 28, 2012
I am writing this review because this was the fourth automobile that I have purchased. The experience was outstanding. I had a budget that I wanted to stay in and Carlos Duca helped me stay within the automobile that I have purchased. The experience was outstanding. I had a budget that I wanted to stay in and Carlos Duca helped me stay within the budget. He went well out of his way to find the vehicle I was looking for and not one time pressured me to a different vehicle or price range. The experience was very low key and no pressure that you would expect from a dealership. I will be recommending Carlos Duca to anyone who is thinking of purchasing a vehicle. He offers no pressure and a very friendly personality. It's like you have known him for ever as a great friend. More
by myersnt
June 24, 2012
I couldn't have asked for better people to work with when I bought my brand new F-150. Carlos, Steve, and Johny were the best. They found the exact truck I wanted and at a great price. They made this process I bought my brand new F-150. Carlos, Steve, and Johny were the best. They found the exact truck I wanted and at a great price. They made this process so easy and smooth I couldn't believe. I would recommend them anyone I know. More
by lb123456789
Employees Worked With
Johny Kalef, Steve Tillett
June 23, 2012
Dependable, Honest, Hardworking, Offered clarity with my situation. I never felt taken advantage of there. Carlos worked hard for me and it was an incredible experience purchasing my first vehicle with Russ situation. I never felt taken advantage of there. Carlos worked hard for me and it was an incredible experience purchasing my first vehicle with Russell& Smith Ford. I will be a lifetime customer of the dealership and of Carlos Duca! More
by EnomaAsowata
June 20, 2012
Darrell Babineaux was wonderful. He is a very courteous, respectful young man. I was impressed with his professionalism and the way he took care of my concerns. The car I wanted did not have leather and h respectful young man. I was impressed with his professionalism and the way he took care of my concerns. The car I wanted did not have leather and he arranged to have leather seats installed. I left to attend a meeting and when I returned, Mr. Babineaux had taken care of the deal just as I had requested. I will definitely send my friends to him. More
by Judy Dawson
June 11, 2012
Joe Rodriguez really made my car purchase a pleasure. I typically dread buying a car because it seems like such a hassle. I've never purchased a used car so this was a new experience for me. Joe made sur typically dread buying a car because it seems like such a hassle. I've never purchased a used car so this was a new experience for me. Joe made sure to address all of my concerns, had any issues I brought up resolved and I am a very happy camper. Nicole Hollingsworth- in service- was also spectacular. She kept me informed and was very professional. The person that drives the shuttle (I wish I'd gotten his name) was also very accomodating. I enjoyed his company in the morning when I dropped my car off. All in all this was a pleasant experience and I would definitely recommend this dealer and this sales person to others. More
by jschon
Employees Worked With
Joe Rodriguez
June 08, 2012
This was my first time buying a vehicle and I received such great service. Darrell was very approachable and friendly. He went above and beyond to ensure that I was satisfied with the all around dynamics such great service. Darrell was very approachable and friendly. He went above and beyond to ensure that I was satisfied with the all around dynamics of purchasing my Ford Focus. He made sure that I understood everything that was going on which I really appreciated being a first time buyer. The service that he provided was outstanding!!! I give him two thumbs way up!! If you are looking for great customer service and quality work I highly recommend Darrell :D. More
by mnarcisse2011
June 08, 2012
Darrell Babineaux worked very hard to make us feel welcome. He is very customer oriented and professional. I would contact him again to purchase a car or truck. welcome. He is very customer oriented and professional. I would contact him again to purchase a car or truck. More
by P.Helms
