Russell & Smith Ford

Found dealer via main Ford website. Only dealership in Houston area with Ford Escape with options we wanted. Carlos specifically was great to work with. Houston area with Ford Escape with options we wanted. Carlos specifically was great to work with. More

Carlos Duca was very pleasant to work with. There was no pushin to buy a vehicle that was beyond my affordability and no "typical" car salesman attitude. He was very helpful, on-the-ball about the whole p pushin to buy a vehicle that was beyond my affordability and no "typical" car salesman attitude. He was very helpful, on-the-ball about the whole process. I looked on-line and already picked out the truck I could afford, Carlos did not try to talk me out of it instead he had paperwork ready to begin and explained the steps. Carlos Duca is a very good at his job, I will recommend him. Johny Kalef was determined to get the financing needed so I could afford the truck, he did a great job! In the end he was able to get an affordable payment and warranty. Johnny too is very good at his job. Thank you Carlos and Johnny for making this a positive experience for me. More

I am writing today to rave about my experience working with Russell and Smith's exceptional sales staff. We are a return customer, and this time traded and purchased (2) vehicles. One for myself and my da with Russell and Smith's exceptional sales staff. We are a return customer, and this time traded and purchased (2) vehicles. One for myself and my daughter! I was first referred to Steve Tillet through a family member. Steve introduced us to Carlos Ducas. My daughter and I vacillated on model, color, features, and budget. Throughout the process we never felt rushed or pressured for a quick decision. Both Steve and Carlos were extremely patient as well as informative on arrivals. My daughter chose her dream car, and Carlos located it on a ship! I chose my dream car, and Carlos Ducas found it and brought it to us. Personally Steve and Carlos are exceptional in every way. Friendly, hardworking, dedicated. And Carlos pleasure to work with even after the sale! I absolutley recommend Russell & Smith! More

This is the third vehicle we have purchased from Russell and Smith Ford and have used the same salesman, Carlos Duca, every time. He is the best salesman I have ever had. He worked hard to get me the best d and Smith Ford and have used the same salesman, Carlos Duca, every time. He is the best salesman I have ever had. He worked hard to get me the best deal and the most for my trade. There are no games of back and forth with him and I can appreciate that. I am very happy with my new truck and I highly recommend Russell and Smith and Carlos Duca for your next Ford purchase. More

Appreciated very much the follow-up by Carlos to get the Appreciated very much the follow-up by Carlos to get the extra ignition key and cover key. Also the extra effort he made to allow my look at the Appreciated very much the follow-up by Carlos to get the extra ignition key and cover key. Also the extra effort he made to allow my look at the vehicle while in the shop otherwise I would not have stayed to complete the purchase. More

This is the second time I have had the opportunity to purchase a car from Russell & Smith Ford dealership. It has been a great experience each time. Jamal helped me test drive the car and there was no purchase a car from Russell & Smith Ford dealership. It has been a great experience each time. Jamal helped me test drive the car and there was no pressure. A few days later, I decided that is what I wanted and called Russell & Smith. As Jamal was not available I negotiated the price on the phone with Carlos Duca. 5 minutes and 2 phone calls was all it took. The following day I went to the dealership to pick up the car. Carlos had the car washed and ready. He was pleasant and easy to work with and the dealership honored the pre-negotiated price; there was no other pressure to buy any other frivolous service. Working with the Finance manager was easy too. I was in and out of the dealership within an hour. What an awesome experience - I wish other dealerships were like this one!! More

Was recommended to this dealer by a friend. We had a wonderful buying experience at this location. They gave me a great deal on my trade towards the purchase of my new truck. I would highly recommend th wonderful buying experience at this location. They gave me a great deal on my trade towards the purchase of my new truck. I would highly recommend this dealership. More

I came all the way out from California to find the best deal I could on a used Yukon or Tahoe. There were 2 GMC Yukons that were the best deals in the country, one in Houston, and one in New Jersey. Carl deal I could on a used Yukon or Tahoe. There were 2 GMC Yukons that were the best deals in the country, one in Houston, and one in New Jersey. Carlos beat the price of the New Jersey truck making the one at Russell Smith Ford the hands down best deal in the COUNTRY. Could not be happier with my experience. :D More

I appreciated the effort Ignacio gave while walk back n forth from the office and parkinglot in 95 degree weather! He answered all my questions and showed me several Ford models. I was very pleased with th forth from the office and parkinglot in 95 degree weather! He answered all my questions and showed me several Ford models. I was very pleased with the service. Joe Rodriguez searched for every discount and rebate to make the sale. I also appreciated Joe's service. More