Russell & Smith Ford

The R&S Team made buying a new Explorer a very pleasant experience. It is obvious that the company's singular focus is to take such good care of each customer that he or she will want to continue pleasant experience. It is obvious that the company's singular focus is to take such good care of each customer that he or she will want to continue to associate with R&S -- and will want to recommend that family and friends do the same. Thanks to Sam Alvarez, Carlos Duca, Johnny Kalef, and to the owners who built such a great environment for the customers and employees. More

This is the second car I've purchased from Russel and Smith, and also from Joe Rodriguez. Joe seems to really care about the customer. I never felt like he was giving me the runaround or that the deal Smith, and also from Joe Rodriguez. Joe seems to really care about the customer. I never felt like he was giving me the runaround or that the deal was some how "slimy". He kept his word, it was a good experience and I went right back to him when it was time to get another car. I would definitely recommend buying your next new car with Joe! More

Enjoyed working with Joe, before I even arrived at the dealership Joe had the right price and the exact Truck I wanted, he worked real hard to get me the best price for my tradein and stayed with us throu dealership Joe had the right price and the exact Truck I wanted, he worked real hard to get me the best price for my tradein and stayed with us throughout the entire process. This is how all salesmen should treat their customers! More

This dealership was friendly and respectful. I liked how I was helped right away. They helped me find the right car for my daughter. I know that if I ever find a problem with the car, I would definitely com I was helped right away. They helped me find the right car for my daughter. I know that if I ever find a problem with the car, I would definitely come here and fix it. More

Joe was a pleasure to work with. Really felt that he was on my side and the manager gave me a great price. I would and have recommended this dealer! on my side and the manager gave me a great price. I would and have recommended this dealer! More

The dealer was very friendly and accommodating, with no sales pressure. They worked with us on the price, and ended up with a fair price for the car. sales pressure. They worked with us on the price, and ended up with a fair price for the car. More

This way a great experience. Looking, for a vehicle can be a headache. Mr. Rodriguez, was very knowledgeable about Ford. I initally visited the website, then visted in person. The process was very painl be a headache. Mr. Rodriguez, was very knowledgeable about Ford. I initally visited the website, then visted in person. The process was very painless. Mr. Rodriguez, referred me also to his finance manager that provided the help I needed. It, took a day,to complete the process. I, drove out with my beautiful 2010 Ford Edge Thanks, Ava More

I spent weeks going to numerous Ford dealerships in the Austin, Texas area, and was less than impressed with the treatment I got from a number of them. This sense came about for several reasons, ranging fr Austin, Texas area, and was less than impressed with the treatment I got from a number of them. This sense came about for several reasons, ranging from Sales rep apathy, to price inflexibility, to outright rudeness and shady business practices at one of them (amazingly, this was in the final minutes of closing a deal on a cherry Ford F-150 Lariat tricked out like a starship, wherein the smarmy, arrogant finance guy shoved a document at me, one I hadn't seen before, and expected me to sign it, but not retain a copy of it; Right!) I snapped an iPhone pic of it, and it wasn't until later at home, whilst scrolling through the legalese therein, that I noticed the fine print at the end of it stated in bold print that the dealer was not guaranteeing that the brand new Lariat I was about to buy had not had repair work done on it. WTF? I took my $26K + down payment cashier's check, and I walked. You guys know who you are. Shame of it all: my sales rep was as nice and down to earth as they come, a fellow native Texan like me. Sorry, Travis. Guess it wasn't meant to be. I was about to give up on buying a new Ford truck altogether, when I decided to Google Ford dealerships in Houston (the city where I spent a good part of my growing up years). One thing led to another, and I found my dream wheels online. I guess the stars must finally have been in the proper alignment, because when I asked the phone receptionist at Russell & Smith to put an honest, straight shooting sales rep on the phone, she laughed and connected me with Steve Houtkooter. I could tell from the start that this guy was going to treat me right--he was friendly, genuine, and confirmed for me that my dream F-150 was, in fact, on their lot. When I wasn't able to make it down to Houston for a couple days, he did his best to "set it aside for me." Keeping in touch with him via cell on my drive down there, by the time I pulled up, he had freshly washed the vehicle that was exactly what I'd been looking for. Steve has an appealing, engaging and positive in-person demeanor. He's a former Marine Corporal (inactive reserve), and out of his four years in the corp, served 13 months in Iraq, which scored really big points with me, as I am a huge supporter of our troops. He immediately impressed me as being a man whose word was good, in contrast to some of the sales reps I'd dealt with in Austin (trust me on that one; if I told you what some of them pulled on me by way of dealing, you probably would have given up on Austin Ford dealerships, too.) Steve had me sit down to get my paperwork started, and shortly thereafter, we test drove the vehicle I wound up buying. (I told Steve what I told a lot of the sales reps: my first reaction upon driving my first 2012 F-150 back in October was, wow, I didn't realize that Range Rover was making Ford trucks. These babies drive like a dream.) The Russell & Smith dealership deserves high praise for how they treated me. The head honcho Simon presented a deal to me that was, in fact, a better price by far than the deals I was able to finesse in Austin, even after lengthy negotiations. In fact, I accepted his offer with out countering it. Their finance guy DJ Scroggs earned high praise from me too, a great big ex-college football player with a great personality and people(and number) skills. There were no 11th hour surprises, no shady legal documents shoved at me, no smarmy, obnoxious attitudes--just a smooth process of filling out the financial paperwork, presenting them with a cashier's check down payment, and driving my dream F-150 off of the lot with my new insurance docs faxed to them and placed in the glove box. All in all, Steve, Simon and DJ left me with a feeling that I'd closed a deal with good guys, a sharp contrast to the Austin dealership that had me taking back my cashier's check in disgust to my bank, having felt like I'd suddenly been thrust into a snake pit at the final phase of the deal. (I'm hoping that they've had at least one meeting about the man who walked out with his down payment, called, "How to F**k Up A Closing".) In short: if you want to be treated great, experience a painless buying process, and drive away with a fantastic product at a very fair and competitive price, then go to Russell and Smith Ford. These guys represent the best 300 mile round trip I've ever made in my life. You can't really put a price tag on that. Russell and Smith: bravo, guys. Go see Steve Houtkooter, folks: he's a Marine--and a great guy who will cut you a super deal to boot. Semper Fi. More

I am a return customer because of the Superior Customer Service provided at Russell and Smith Ford. Carlos Duca was my salesman and remained as patient, courteous, helpful, and knowledgeable as he was when Service provided at Russell and Smith Ford. Carlos Duca was my salesman and remained as patient, courteous, helpful, and knowledgeable as he was when I purchased my previous vehicle with him. There was no question where we would  return to purchase my Husband's truck. Carlos made our buying process seamless. We will definantly return when it's time for our next vehicle! Thank you Carlos for Everything!!! Ashanti McKinney More

We were looking for a car with specific details and Carlos worked really hard to find the car we were looking for. It was a great experience working with him. Carlos worked really hard to find the car we were looking for. It was a great experience working with him. More