Russell & Smith Ford

Joe's Ford knowledge was incredible!! From beginning to end, the process was great. He assisted us in a trade in from a Mustang to a brand new F150 due to family needs. We test drove several trucks unti to end, the process was great. He assisted us in a trade in from a Mustang to a brand new F150 due to family needs. We test drove several trucks until the right one caught our eye and he took the time to show us detail to detail how it all functioned. We never felt pressured and I would say Joe gave us EXCEPTIONAL TOP NOTCH SERVICE! We would definitely refer our family and friends to Joe!! More

I was really pleased by the assistance of Joe Rodriquez in the purchase of my Hyundai Genesis Coupe. Joe was really trying to get me the best deal and was a perfect gentleman during negotiations. Not onl in the purchase of my Hyundai Genesis Coupe. Joe was really trying to get me the best deal and was a perfect gentleman during negotiations. Not only did he go through all the details of operation of the vehicle, but added several details that added to my satisfaction of the vehicle I had chosen. I will tell you I have purchased many many vehicles in my life, and seldom do I walk away satisfied that the dealer and saesman were really interested in my satisfaction, but with Joe and the R&S team, I felt they really cared. In fact, the Manager, can't remember his name, popped me some popcorn and hand delivered the fresh bag to me. Now that is service. I will return to Russell and Smith for my next purchase. Thanks guys for the good experience. More

I would like to commend Joe Rodriguez for the service he gave me while buying my 2009 Ford Fusion. I felt like he was honestly interested in making sure I got into a car that I would be happy with - and no gave me while buying my 2009 Ford Fusion. I felt like he was honestly interested in making sure I got into a car that I would be happy with - and not just in making a good sale. He was very knowledgeable about the advantages and disadvantages of different models (not just Ford) and helped me choose a car that I am now very happy with. He then was very gracious in setting up a test drive period of several days so that I could have my mechanic across town evaluate it, and then he worked well with me to take care of the maintenance-related work that my mechanic recommended. After buying the car he has called me several times to see how it was working out, which is the kind of follow-up service I have not seen very often. That gave me a chance to ask about a few minor concerns I had and he was very quick to offer to have it looked at, which impresses me as a continuing interest in my satisfaction. I may not have got the price as low as I’d hoped, but I got a good deal and received excellent customer treatment. I certainly plan to talk to Russell & Smith when my daughter turns 16. More

Joe Rodriguez was like a family-friendly dealer, so he come to help me to buy a very good car and I appreciated the way that we make it. Thanks Valter Antonio he come to help me to buy a very good car and I appreciated the way that we make it. Thanks Valter Antonio More

Joe and Johnny were extremely friendly and helpful. They answered every question, and showed me the best options for my purchase. I love my new car, and I had a great experience. answered every question, and showed me the best options for my purchase. I love my new car, and I had a great experience. More

My wife and I went to the dealership to trade in our 2008 Mini Cooper S for something that we could actually fit our entire family into. We went there with the intention of test driving a couple of differen Mini Cooper S for something that we could actually fit our entire family into. We went there with the intention of test driving a couple of different Ford Explorers to see what would best fit our budget and our family's needs. We were completely ready to walk away if the price wasn't right. Being a member of the DAV I already had a good deal going with Ford to get employee level pricing, but before I could even tell Paul (our salesman) about our deal he had already beaten the price. The employee price we had was $125 over dealer invoice, but Paul started us well below that. On top of that there was a whole bunch of rebates and other offers he added on. When they finally ran the numbers the payment was at the absolute highest monthly payment that we could afford and we were ready to walk away. Paul said, "what more can we do to get you in that Explorer today?" Basically we said knock $30 off of our monthly payment (about $1500 more off the price of the vehicle) and you've got yourself a deal. He did it! They ended up giving us within $500 of the Kelly Blue Book trade-in price for our Mini! The BOTTOM LINE: I would recommend Paul and the Russell and Smith dealership to anyone buying a new or pre-owned car. More

I had a WONDERFUL experience purchasing my new vehicle from Russell & Smith Ford. The sales representative, Paul Tamkin, was VERY courteous and helpful. He gave me all of the information I needed to mak from Russell & Smith Ford. The sales representative, Paul Tamkin, was VERY courteous and helpful. He gave me all of the information I needed to make an informed decision WITHOUT pressuring me to make a purchase of any particular vehicle. Paul’s general manager, Brian Kelledy, was also COURTEOUS and FRIENDLY, making sure I was being well taken care of. And the gentleman in finance, Johhny Kalef, was VERY good. He got me an EXCEPTIONAL deal on financing. Thank you for the opportunity to give my feedback about my wonderful purchasing experience. Keep up the good work! More

Joe at Russell Smith was Great to work with on buying and servicing my new car. He demonstrated high car knowledge, Low Pressure Sales, and great service. I got a great deal on a new Edge and am very happy servicing my new car. He demonstrated high car knowledge, Low Pressure Sales, and great service. I got a great deal on a new Edge and am very happy. Joe even personally delivered my car to me after an oil change when i could not get a ride to the dealership! I highly recommend Joe and Russell Smith. More

Paul Tamkin and Russell and Smith Ford exceeded my expectations in every manner possible. They were professional and courteous as well a communicative during the period between order and delivery. P expectations in every manner possible. They were professional and courteous as well a communicative during the period between order and delivery. Post manufacture options and accessories were ready for installation at time of signing and properly installed. It was a pleasure dealing with Paul and I will be back in the future to purchase another vehicle. More

Great costomer service and will recomend them to everyone I can. I live in Louisiana and would definitly make the drive again to repurchase. A+++ I can. I live in Louisiana and would definitly make the drive again to repurchase. A+++ More