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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
June 17, 2013
This dealership took care of my spouse and I like no other! It provided excellent service and courtesy. Our salesperson Joe Rodriguez went above & beyond to assure our needs were met. I love my new Ford other! It provided excellent service and courtesy. Our salesperson Joe Rodriguez went above & beyond to assure our needs were met. I love my new Ford Escape and will be sending my friends and family to them. More
by daisykim0808
Employees Worked With
Joe Rodriguez
May 24, 2013
Everybody was friendly and proffesional. was in and out in no time. Love my new/pre-owned car! Carlos and Billy (the managers) were Great and Hector made everything quick and easy so we could all go home in no time. Love my new/pre-owned car! Carlos and Billy (the managers) were Great and Hector made everything quick and easy so we could all go home quickly. All in all, Great experience, That's the 2nd car I purchased at RS ford. will recomend to my friends and Probably buy my next car there also. Thank you Russell and Smith Ford. More
by OryLevy
Employees Worked With
Hector Martinez
May 14, 2013
Thank you. We recently purchased four vehicles from Samuel Alvarez and he did a superb job working with us to match each family member’s needs. We have recommended him to all our friends and co-wor Samuel Alvarez and he did a superb job working with us to match each family member’s needs. We have recommended him to all our friends and co-workers. In fact, everyone at Russell Smith was polite, friendly, helpful, and fun to work with. You have an awesome team and we feel privileged to have worked with such great people. Donna Church More
by gracie737
Employees Worked With
Samuel Alvarez
May 09, 2013
Joe Rodriguez was a fantastic salesman, he didn't pressure me into making any rushed decisions and he made sure that all of my expectations were met during, and after the sale of my Ford F-150. pressure me into making any rushed decisions and he made sure that all of my expectations were met during, and after the sale of my Ford F-150. More
by aamd0077
Employees Worked With
Joe Rodriguez
May 01, 2013
I bought my last truck from Carlos Ducca and he helped me out alot. I needed a new truck so I went back to Russell Smith Ford. I know they will take care of me and give what I need. Carlos is a manager now s out alot. I needed a new truck so I went back to Russell Smith Ford. I know they will take care of me and give what I need. Carlos is a manager now so Joe Rodriguez helped me and he was really good. He showed me trucks that would work and did not waste my time. I will go back and tell my friends to go see Joe. Thanks again Russell & Smith. More
by BobsF-150
Employees Worked With
Joe Rodriguez
April 22, 2013
Ive always hated dealerships!!! It seems that most of them have no respect for your time. Some even treat you like you are trash when you are not talking the numbers they want to here. These men made m them have no respect for your time. Some even treat you like you are trash when you are not talking the numbers they want to here. These men made me feel like I was the most important customer, their only customers. I'm so grateful for their help!!! Their time and the miracle that they were able to extend to me. I was very impressed and pleased with my purchase. Thanks for making this a wonderful experience. More
by lovindenjes
Employees Worked With
Stephen, Joe Rodriguez
April 21, 2013
Great service & best deals! The salesperson was very helpful! Thanks for making my new purchase fast, easy, and affordable! I will be recommending people to Russell & Smith. helpful! Thanks for making my new purchase fast, easy, and affordable! I will be recommending people to Russell & Smith. More
by MildrethC
Employees Worked With
Joe Rodriguez
March 31, 2013
The experience at Russell & Smith Ford started with a lie and continued to get worse, and worse, and worse…and worse. The car was dropped off on 3/4/13 at about 10 AM at their body shop, which is in a s lie and continued to get worse, and worse, and worse…and worse. The car was dropped off on 3/4/13 at about 10 AM at their body shop, which is in a separate location from their main dealership and their mechanical repair shop. The car was to be ready “in a week to 10 days”. It is now 3/29/13 at 12 Noon and we still do not have the car. The car was taken in for body repairs due to a car wreck and mechanical repairs that were separate from the body/mechanical repairs of the car wreck. We were told both could be done while we had the rental car for the body repairs from the wreck because the insurance would have to approve a supplemental check for more extensive repairs than they estimated. The non-wreck repairs included a windshield replacement, a State inspection, a driver’s side rear window not working, a drivers side mirror that had permanently burned in the shaded mode and the power pedals were stuck at the top with only a second of movement to the floor. On 3/27/13 we went to pick up the vehicle “that was ready”, had been through their "quality control" inspection [WHAT A JOKE] and all repairs were complete, including additional repairs of a brake master cylinder, an idler arm, sway bar links, rear shocks and an alignment all discovered during a steering and suspension inspection we did not request or know they did for a State inspection. The mechanical repair shop noted a windshield whistle from an air leak, on there “test drive” for the suspension and contacted the body shop to see if the windshield had been replaced, which they confirmed. The body shop then drove the car and said, “ A window was down”. When I drove the car on 3/27/13 the whistle was there and they had not replaced the mirror, but were charging us $600+ for repairs not done to the car. This then made us question the other $2,000 plus in repairs that we had not know about but were supposedly done. On 3/29/13, after calling for the owner at 10:45AM, after being told that “he was the only person over both the body shop and their main dealership mechanical repair shop”, and getting a call back from the VP-operations about where the car was and when it would be ready, [promised for 9:30AM 3/29/13, no call by 10:30AM, told by VP done on 3/28/13 4:20PM BUT NO CALL] we went back to get the car only to find someone in the car removing grease stains from the seats that were not there when we dropped it off and made it past their "quality control" inspection [NOW A BIGGER JOKE]. I drive the car and the power pedals are not installed/adjusted correctly, the alignment is pulling right and now the auto door lock button does not work {"quality control" inspection [NOW A EVEN BIGGER JOKE]}. Imagine if you can this getting worse…well it does. The bill was not ready and was in 3 different parts, not including the wreck bill to add another part, the rental car that they were to pay for, for 7 days, was not resolved, enterprise rental car cheated and lied [another review] and we had to take the car to the main dealership to get the power pedals, alignment and door lock looked at, after paying over $2300 for repairs. We spent most of the afternoon [1PM to 4:30 PM] picking up a “completed and inspected car”. Russell & Smith Ford did pay for 7 day rental on the car and gave us a 10% discount, but this hardly makes up for all of time, expense, non-communications, miss communications, false promises and basically telling us many things that were not true or done correctly. An experience you do not want to go through EVER, and one we will not repeat. More
by markmanry
Employees Worked With
Jeff at body shop
March 29, 2013
Connie gave me options of vehicles available that fix your budget by allowing me to view the history of each vehicle making it easy to make a choice of vehicle I wanted to buy. Johny was efficient and your budget by allowing me to view the history of each vehicle making it easy to make a choice of vehicle I wanted to buy. Johny was efficient and timely in completing the sale after finance was approved. More
by dot8491
Employees Worked With
Connie Ford, Johny Kalef
March 11, 2013
We purhcased a used vehicle from Joe Rodriguez who was quite helpful with the purchase, before during and after the sale. We had some issues once we left the lot and Joe and Brian went above and beyond t quite helpful with the purchase, before during and after the sale. We had some issues once we left the lot and Joe and Brian went above and beyond to help us resolve them to our satisfaction. I believe this dealer is concerned about it's customers and making sure that they are completely satisfied with their purchases. We are in the market to buy additional vehicles and will be happy to make another purchase with Russell and Smith. More
by julies4the6
Employees Worked With
Brian Kelledy, Joe Rodriguez
