Russell & Smith Ford
Houston, TX
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661 Reviews of Russell & Smith Ford
I was looking for a pre-owned low-milage well-kept 4-door (and above all) reasonably priced car for my daughter. From the begining, they understood my needs and worked to meet them. They showed me several op (and above all) reasonably priced car for my daughter. From the begining, they understood my needs and worked to meet them. They showed me several options until I found what I was looking for. Both of them were very helpful, friendly and nice. They answered all my questions and showed they really cared about me and my needs. I feel I made a great deal. Should I need to buy another car, this dealer will be my first stop. More
I live over 6 hours away from this dealership and while I have purchased vehicles from this distance away from my home before, I have never felt like I was so rewarded for my efforts. To begin with, Joe Rod have purchased vehicles from this distance away from my home before, I have never felt like I was so rewarded for my efforts. To begin with, Joe Rodriguez was my salesperson and regardless of the question or issues, he worked his butt off to make certain that I was satisfied. Initially, this was by phone as we hashed out the deal for the expedition that my wife and I wanted. After nearly a week of correspondence by phone and electronically, we had essentially worked out agreeable terms. At this point, I was handed over to Stephen Raggette to complete the F&I. While we differed in the beginning, Stephen also bent over backwards to get us what we wanted for the monthly payment we wanted. As work prevented my wife and I from traveling to Houston on a weekday, we had to make the trip on a Saturday. When we arrived, the vehicle looked ready and we were hopeful that we would be in and out. Unfortunately, a close inspection revealed an unknown issue to the dealership and thankfully, they had not one, but two other vehicles that were identical. The second expedition we were shown also had a minor issue, but the third one was the charm. I give credit to David Cooke, the new car sales manager for his efforts to make this happen. In the end, my wife and I had exactly what we were looking for and thanks to the refreshments that our salesman Joe provided, we were not to famished through the process, which did take some time. I thank Joe, Stephen, and David for their patience and perseverance in making us happy with our purchase! More
My 85 year old Mother wanted to turn her car in because she could no longer drive. She owed more than the trade. I suggested that if Joe could take my car as a trade in as well and not go over what I was a she could no longer drive. She owed more than the trade. I suggested that if Joe could take my car as a trade in as well and not go over what I was already paying then I would be interested. Joe was very good to work with and got me a 2014 Ford Focus even though the price came in over budget I guess it is still workable. Satisfied and appreciate the help given. More
Joe and Sam helped me purchase my certified pre-owned Ford Expedition. They were friendly, helpful, and professional. I visited the dealership after finding my vehicle online and I purchased it and was Ford Expedition. They were friendly, helpful, and professional. I visited the dealership after finding my vehicle online and I purchased it and was out of there within an hour. Thanks for the excellent service! More
My wife and I needed a commuter car but did not have a big budget. Joe helped us find a great Fiesta and worked a great price with me before I even went in. When I came in everything went smoothly and as big budget. Joe helped us find a great Fiesta and worked a great price with me before I even went in. When I came in everything went smoothly and as planned. I feel Russell & Smith is a honest and respectable dealer. I will definitely go back and see Joe again when it's time to replace our SUV. More
Joe help make the car buying experience comfortable. He gave me space to look around and make a decision, and at the same time answered all questions I had. I was able to drive off in the car I wanted at t gave me space to look around and make a decision, and at the same time answered all questions I had. I was able to drive off in the car I wanted at the price I wanted. My first experience buying from a dealership was a great accomplishment and I thank Mr. Rodriguez for selling me my first car. More
I recently placed a factory order for a 2014 Mustang. I called and emailed a few Ford dealers in the area for pricing. Joe was the quickest to respond, beat all of the other offers, and didn't play any ga called and emailed a few Ford dealers in the area for pricing. Joe was the quickest to respond, beat all of the other offers, and didn't play any games with the price. I didn't have a ride in and wasn't trading a car in so he even picked me and brought me to the dealership so I could take ownership once my mustang arrived. That's definitely going above and beyond. More
The Air conditioning was fixed in a timely manner. Other items that had never been fixed right after I purchased the car two years ago were not fixed. I was basically accused of lying about the passenger s items that had never been fixed right after I purchased the car two years ago were not fixed. I was basically accused of lying about the passenger side visor having been broken all along. I brought it in several times right after the purchase with a list to be fixed. They never fixed the window crack claiming that the window guy wasn't there. I came back several times when he was supposed to be there, but to no avail. Additionally, one of the visors was fixed but the other one never was. I was told by Luis that "why would they have fixed one and not the other?" That was exactly my point, but they did just that. He seemed to be implying that I was lying about the visor having been broken since the purchase. This is my third car that I have purchased from Russell Smith, Luis has been there four months and obviously doesn't value his clientelle. My Freestar cost me so much money in repairs (transmission to name one of many), that I had to purchase a new car (used). Because the Freestar began to cost me so much in repairs, I got behind in payments. In order to qualify for the purchase of the Explorer, I had to get the Extended Warranty. Neat trick - sell cars of poor value and make the customer pay for the low quality. The first year that I had the Explorer, a tire blew out on the freeway while I was driving with two of my children. We had to buy four new tires right then (almost $900.00). I get the feeling that your dealership is just trying to move cars and doesn't stand by the quality of the used cars that they sell. Needless to say, we will not purchase any more cars from Russell Smith. Now I just have to figure out if my extended warranty is valid at other dealerships. By the way, I am a teacher with four children, so extra cash is difficult to come across. I feel very taken advantage of as both a woman and a customer. Too bad since y'all are so close to my home. More
Joe Rodriguez and Samuel Alvarez were a big help and very professional during my purchase of a new F-150. Thank You Joe for your Patience and Samuel thank you for answering all my question about the My Sync professional during my purchase of a new F-150. Thank You Joe for your Patience and Samuel thank you for answering all my question about the My Sync on the truck. Also, price great on truck. More
I always wanted to get an F-250 for my husband but didn't think I could get one. Joe helped us find one that was exactly what we were looking for. Joes manager Brian helped us get a good deal and John didn't think I could get one. Joe helped us find one that was exactly what we were looking for. Joes manager Brian helped us get a good deal and Johny helped us get warranties to cover us for many years. Everyone at Russell & Smith made sure we were taken care of and really made us feel at home. I will go back for my next trucks and will tell everyone I know to go see them. More