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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

September 13, 2013

I was looking for a pre-owned low-milage well-kept 4-door (and above all) reasonably priced car for my daughter. From the begining, they understood my needs and worked to meet them. They showed me several op More

by randreoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez, Joe Rodriguez
Sep 13, 2013 -

Russell & Smith Ford responded

Thank you for taking the time to write a review about your experience with Joe and Chris at Russell & Smith Ford. It's great to hear that they provided you with a helpful and friendly experience. Thank you for sharing and please let us know if you need anything else. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

August 20, 2013

I live over 6 hours away from this dealership and while I have purchased vehicles from this distance away from my home before, I have never felt like I was so rewarded for my efforts. To begin with, Joe Rod More

by aallred29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Raggette and David Cooke, Joe Rodriguez
Sep 13, 2013 -

Russell & Smith Ford responded

Thank you very much for your thoughtful review for Joe, Stephen and David. It's great to hear that they provided you with a comfortable and satisfying customer service experience in the purchase of your Ford Expedition. Thank you for taking the time out of your weekend to drive so far to work with our team and we appreciate your business. If there is anything else you need, please don't hesitate to give us a call. Have a wonderful day and enjoy your new vehicle. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

August 12, 2013

My 85 year old Mother wanted to turn her car in because she could no longer drive. She owed more than the trade. I suggested that if Joe could take my car as a trade in as well and not go over what I was a More

by sklasiter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez
Aug 19, 2013 -

Russell & Smith Ford responded

Thank you for taking the time to write this review for Joe and Russell & Smith Ford. We are so happy to hear that Joe helped you find a 2014 Ford Focus. If there is anything else you need, please don't hesitate to give us a call. Have a wonderful day. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

August 05, 2013

Joe and Sam helped me purchase my certified pre-owned Ford Expedition. They were friendly, helpful, and professional. I visited the dealership after finding my vehicle online and I purchased it and was More

by lindsaykutac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez, Joe Rodriguez
Aug 19, 2013 -

Russell & Smith Ford responded

Congratulations on your certified Ford Expedition. It's great to hear that Joe and Sam could help you through the car buying process so efficiently. Thank you for taking the time to send us your feedback and we look forward to working with you in the future. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

July 29, 2013

My wife and I needed a commuter car but did not have a big budget. Joe helped us find a great Fiesta and worked a great price with me before I even went in. When I came in everything went smoothly and as More

by Zane00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez, Brian Blair
Jul 29, 2013 -

Russell & Smith Ford responded

Thank you for your kind words for Joe and the Russell & Smith Ford family. Respect and honesty in sales and for each of our customers is very important to our company and the individuals that work here. We appreciate the time you took to let us know about your experience. We look forward to working with you again, and thank you for your business. Please let us know if there is anything else you need. Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

July 29, 2013

Joe help make the car buying experience comfortable. He gave me space to look around and make a decision, and at the same time answered all questions I had. I was able to drive off in the car I wanted at t More

by jarredw3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez
Aug 19, 2013 -

Russell & Smith Ford responded

Thank you for your recent review for Russell & Smith Ford. I'm so happy to hear that Joe provided you with a comfortable car buying experience and answered all of your questions. Congratulations on your first car and enjoy! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

July 25, 2013

I recently placed a factory order for a 2014 Mustang. I called and emailed a few Ford dealers in the area for pricing. Joe was the quickest to respond, beat all of the other offers, and didn't play any ga More

by CrazyStand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez
Jul 29, 2013 -

Russell & Smith Ford responded

Thank you for taking the time to write a review for Joe Rodriguez. It's great to hear Joe went above and beyond to create a great experience for you. Please let us know if there is anything else you need and congratulations on your new 2014 Ford Mustang!

July 06, 2013

The Air conditioning was fixed in a timely manner. Other items that had never been fixed right after I purchased the car two years ago were not fixed. I was basically accused of lying about the passenger s More

by clorenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Hidalgo
June 25, 2013

Joe Rodriguez and Samuel Alvarez were a big help and very professional during my purchase of a new F-150. Thank You Joe for your Patience and Samuel thank you for answering all my question about the My Sync More

by travisfulmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez, Joe Rodriguez
Jul 01, 2013 -

Russell & Smith Ford responded

Travis, Thank you for taking the time to write such a great review for Joe and Samuel. We are so happy you had such a great experience working with our team and grateful for your business. If there is anything we can do, please do not hesitate to give us a call. Have a great day and enjoy your new Ford F-150! Sincerely, Katie Smith - Internet Manager ksmith@russellsmith.com

June 22, 2013

I always wanted to get an F-250 for my husband but didn't think I could get one. Joe helped us find one that was exactly what we were looking for. Joes manager Brian helped us get a good deal and John More

by Isaisa81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johny Kalef, Joe Rodriguez, Brian Blair
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