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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
January 08, 2014
Joe was kind, calm, & knowledgable. He helped me find the perfect focus to lease. We had some difficulty with the lease because I am not a us citizen but here to work for the Consulate. Johnny the financ the perfect focus to lease. We had some difficulty with the lease because I am not a us citizen but here to work for the Consulate. Johnny the finance manager worked hard until my lease was complete and made sure I understood all the details. I will be sending my friends to Russell & Smith soon. More
by Pas2free
Employees Worked With
Johny Kalef, Joe Rodriguez
December 30, 2013
Love at came in just to look. Don't think I would be walk out with car. Joe was very help and the whole buying experience great and easy. Thanks again Joe. walk out with car. Joe was very help and the whole buying experience great and easy. Thanks again Joe. More
by LaSanja
Employees Worked With
Joe Rodriguez
December 29, 2013
Joe worked with me on the new car sale. He was friendly, knowledgeable and very helpful and made the new car buying experience a pleasure. When it came to explaining all the features and how they all work, knowledgeable and very helpful and made the new car buying experience a pleasure. When it came to explaining all the features and how they all work, he explanations were easy to understand and he was very patient. Stephen Raggette, finance, was equally pleasant to work with. I would come back to this dealership to buy another Ford and I have already recommended Joe Rodrigues to a friend. More
by jimwoodall
Employees Worked With
Stephen Raggette, Joe Rodriguez
December 28, 2013
We went looking for a good deal on a new pick-up. We really didn't expect to find such wonderful people to help us find the right truck at the right price. The whole thing took a long time but the wait really didn't expect to find such wonderful people to help us find the right truck at the right price. The whole thing took a long time but the wait was worth it. Joe Rodriquez worked out the trade in to get us a much as he could and Anthony Alexander made the whole financing process very less stressful. We would be more than willing to recommend Russell Ford to anyone looking to buy a new or used vehicle from them. Stan and Elaine More
by ssayer
Employees Worked With
Anthony Alexander, Joe Rodriguez
December 28, 2013
Excellent customer service! Joe was awesome on showing us the cars that we were looking for and they got me a great price on my vehicle. Johny even helped me on getting my car insurance set up. The experienc the cars that we were looking for and they got me a great price on my vehicle. Johny even helped me on getting my car insurance set up. The experience was great! And I'm pretty sure I came out driving my brand new escape in less than 3 hours!! I absolutely recommend these two guys and this dealership More
by davazamar
Employees Worked With
Johny Kalef, Joe Rodriguez
November 29, 2013
Hello, I'm a happy happy customer. Man, the Service Manager Lewis and Service Tech Caroline are outstanding, more than 5 star help. Caroline is 5 star and more. My mustang was there a week ago and toda Manager Lewis and Service Tech Caroline are outstanding, more than 5 star help. Caroline is 5 star and more. My mustang was there a week ago and today 11/29/13 she just called to see how my car was running. I know where to go back too. I have 2 Ford`s. Way to go Caroline and Lewis...weeeee! More
by 1outlaw1
Employees Worked With
Caroline-service dept.
November 21, 2013
Joe gave us great customer service and was very knowledgeable and friendly with amazing personality. We will definitely refer our friends to him. The finance dept was easy to work with as well. knowledgeable and friendly with amazing personality. We will definitely refer our friends to him. The finance dept was easy to work with as well. More
by cruz rivera
Employees Worked With
Joe Rodriguez, Joe Rodriguez
November 08, 2013
Joe was very helpful and attentive. He made the car buying process comfortable because of his knowledge and expertise. The customer service I received was fantastic. Everyone was very pleasant and co buying process comfortable because of his knowledge and expertise. The customer service I received was fantastic. Everyone was very pleasant and courteous. I will definitely purchase again from Russell & Smith. More
by Ashauna22
Employees Worked With
Joe Rodriguez
October 25, 2013
The service is department is inept. They either don't have the parts or they can't finish the work in one day. Have had four recalls for my fusion and never was it an easy experience. Either Nicole forge have the parts or they can't finish the work in one day. Have had four recalls for my fusion and never was it an easy experience. Either Nicole forgets to schedule the appointment or whoever runs the department doesn't have the correct parts and I'm never notified so I spend several hours there just waiting until they blame each other and reschedule. I have spent probably 30 hours (conservative estimate) waiting for various service repairs just this year. The actual sales guy promised all kinds of things that apparently were not exactly correct. This dealership is a joke. They have absolutely no customer loyalty. Could absolutely care less whether the customer is satisfied or not. The fusion has had many recalls but overall seems to be a pretty good car. I would never recommend this Russell and Smith, there are lots of other great dealerships in Houston and surrounding areas!! More
by ford
Employees Worked With
Johny Kalef, Samuel Alvarez
September 22, 2013
Russell Smith Ford and Paul Tamkin made my first time car buying experience wonderful! I was very nervous going into the process but they made everything very easy for me and I never felt any pressure to bu buying experience wonderful! I was very nervous going into the process but they made everything very easy for me and I never felt any pressure to buy. Very happy with my new 2013 Ford Focus :) Would definitely go there again and refer others as well. More
by eaferries
Employees Worked With
Johny Kalef
