Russell & Smith Ford

JOE-GREAT SALESPERSON AND BEST DEALERSHIP Joe was very professional and patient with us. To start off we didn't want such an old vehicle or expensive either. Joe worked hard to find us the rig Joe was very professional and patient with us. To start off we didn't want such an old vehicle or expensive either. Joe worked hard to find us the right buy. Also being that we live about 2 hours away from Houston, we put our faith in him. And sure enough found us the perfect truck!?? We highly recommend Joe Rodriguez and Russell and Smith Ford! Thanks a lot Joe! -Edna & Julio More

Recommendation Joe spent a lot of time with my daughter and me, and even though we weren't able to afford an expensive vehicle, he treated us professionally and went Joe spent a lot of time with my daughter and me, and even though we weren't able to afford an expensive vehicle, he treated us professionally and went out of his way to accommodate us. He made sure that we were comfortable, answered our questions, and we never felt rushed or pressured. The experience was a very positive one, and I appreciate the time and effort he took with us. Ann T. Kelley More

Friendly and willing to negotiate Friendly staff; got a good deal on a car we love; the process was made easy; willing to meet us on price in order to get our business Friendly staff; got a good deal on a car we love; the process was made easy; willing to meet us on price in order to get our business More

Great Experience I'm from Louisiana and couldn't find a Ford Flex in my price range. found my new Flex on the internet with Russell Smith Ford. They had the best price I'm from Louisiana and couldn't find a Ford Flex in my price range. found my new Flex on the internet with Russell Smith Ford. They had the best price around. Joe and Johnny were extremely helpful. We did everything over the phone and on line. I was in and out of the dealership in 1 1/2 hours. Great experience. Thanks guys. More

The best plays to buy the car. Thanks to all start with Soraya. They have the best deals in Houston. It is impossible to don't be satisfy with their service, keep going the good jo Thanks to all start with Soraya. They have the best deals in Houston. It is impossible to don't be satisfy with their service, keep going the good job guys. Best Regards; Gabriel More

Hard to reach I can only speak for their internet sales department and I can only speak poorly of them. I contacted them on a quote for a specific vehicle and thei I can only speak for their internet sales department and I can only speak poorly of them. I contacted them on a quote for a specific vehicle and their first response is to ask what vehicle I'm inquiring about even though I provided them the VIN and stock numbers. I provide the information again and they provide me a quote on the wrong vehicle. I contact them about their mistake and they never respond. Then they keep contacting me about whether I want to buy a car and they just keep spamming me without actually responding. This was from a sales guy named Patrick Mallet. Just terrible service from their internet sales department. More

Fraud They make you sign bottom line price and then they don't even tell you and add dealers add on excluded to bottom line price which you signed for. All They make you sign bottom line price and then they don't even tell you and add dealers add on excluded to bottom line price which you signed for. All dealers include dealer add-on to the bottom line price. They dealership tried to hide the truth from you if you don't do your math right. Please be aware, I didn't buy from them because they lied to me. More

Great place to buy a car. However, the Service group has had my car 4 xs still Not fixed. Poor Communication to go along with the bad service. had my car 4 xs still Not fixed. Poor Communication to go along with the bad service. More