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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

February 28, 2019

10,000 mile service Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks More

by dwilkins1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bethel, Lance Armer
Mar 04, 2019 -

Russell & Smith Ford responded

That's great to hear! We're glad you enjoyed working with Drew. He is always happy to help, so we hope you'll come back to see Drew and the rest of the team again soon. Thanks for choosing us!

February 28, 2019

Helpful and concerned staff I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I s More

by Motolb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bethel, Lance Armer
Mar 02, 2019 -

Russell & Smith Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

February 27, 2019

Honest and trustful When I need service I know I can trust them to be honest and let me know what I need to keep my escape running problem free. From the day I bought it More

by txmike1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
matthew celis, Stephen Brooks
Feb 28, 2019 -

Russell & Smith Ford responded

Thank you for your feedback about our store! We're so happy to know that you can trust us and that we've provided you with excellent service in the past. All the best to you, we look forward to working with you again!

February 26, 2019

Oil Change We took our new 2018 Ford Explorer for its complementary 1st Oil change and the vehicle was serviced within 45 minutes! The service department Employ More

by Reecefamily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Chris Alvarez, Samuel Alvarez, Shane Worsham
Feb 27, 2019 -

Russell & Smith Ford responded

Hello, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!

February 25, 2019

Chris Alvarez and Russell & Smith Ford = a GREAT COMBO!! We've been purchasing trucks from Chris Alvarez with Russell & Smith Ford for years now. We won't go anywhere else. The customer service and communi More

by Plcarn98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez
Feb 27, 2019 -

Russell & Smith Ford responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

February 23, 2019

Great Service Purchased my truck at a different dealership and had work done there. They were very far from my home, but Walter at Tomball Ford was more than willin More

by gmay04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter
Feb 26, 2019 -

Russell & Smith Ford responded

Great to hear! We are thrilled to hear that we could do a great job on your truck! We look forward to having you back!

Feb 27, 2019 -

Russell & Smith Ford responded

We are glad Walter could help you with your service needs! If there is anything else we can do to assist you, please let us know! Take care!

February 19, 2019

Great service Leidy was friendly and attentive. I enjoyed the texting portal where I could reply and ask questions anytime in regards to my vehicle. Of course you h More

by Tori8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leidy
Feb 21, 2019 -

Russell & Smith Ford responded

Thank you for the 5-star review! We look forward to working with you again in the future!

February 18, 2019

F150 Door Recall Very professional & timely service. Lance made sure my truck was taken cared of & serviced properly. Waiting lounge is clean & comfortable. Everything More

by CGF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Armer
Feb 20, 2019 -

Russell & Smith Ford responded

Thank you so much for rating us 5 stars! We strive to make every visit to our service department as professional and timely as possible, while providing the best service for our customers. If you need anything else, please come back and see us again!

Feb 21, 2019 -

Russell & Smith Ford responded

We're so pleased to hear your service was completed quickly and to your satisfaction! We'll pass your compliments on to Lance. Thanks again for your business! Take care!

February 16, 2019

Excellent job Once again I will say the service at Russell and smith Ford did an outstanding job servicing my truck. I was in and out in no time at all. More

by Desi A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer , Desiree Abbott-Burba
Feb 19, 2019 -

Russell & Smith Ford responded

It is always awesome to see you, Desi, and we can't tell you how much we appreciate you stopping by with your vehicle. We are glad we could fix it in a timely manner. It was a pleasure to see you and hope you will come back to see our service team again. Have a great week!

February 15, 2019

Always amazing service- Ask for Drew! I called ahead to verify with Drew that there he could get me in for a Diesel Oil change/service. Drew got me in and out while also looking at anothe More

by CiscoJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bethel
Feb 19, 2019 -

Russell & Smith Ford responded

Wow! You made Drew's day, Jay, and thank you so much for your very kind words. We are thrilled our service team could help you with your vehicle, and if you need anything else, we would love to help you once again. It was great to see you and we hope you have a wonderful day!

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