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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

March 31, 2019

2005 F-150 I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. More

by JACKSON, SHARON K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bethel
Apr 02, 2019 -

Russell & Smith Ford responded

Thank you very much for your feedback and continued business with us, Sharon! You're a truly valuable customer and we love being able to help with your vehicle needs! We look forward to providing further assistance in the future with all of your vehicle needs. Thank you again!

March 30, 2019

Ford Fusion Hybrid 2013 Engine Flashing Light I brought in my 2013 Ford Fusion Hybrid for a flashing engine light to Russell & Smith Ford. The service representative Drew Bethel was very helpful More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bethel
Apr 01, 2019 -

Russell & Smith Ford responded

John, thank you so much for your review and for bringing your Fusion to our service department. We are sorry to hear that you are still having issues. Bring back in, my friend and let's have another look. It was great to see you, and we would love to help you again. We hope you have a nice day!

Apr 08, 2019 -

Russell & Smith Ford responded

John, we're glad to hear you had such a positive experience with Drew! We are always happy to be of service to you. We appreciate you giving us the opportunity to improve by leaving feedback, and we hope you have a great day!

March 25, 2019

2018 Fiesta I got a great deal on a new 2018 Fiesta, love it! Great gas mileage drives great saved a lot love the features: camera, keyless entry, alum wheels More

by SS396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Obi
Mar 27, 2019 -

Russell & Smith Ford responded

Thank you for the 5-star rating and review! It is great to hear that we were able to help get you in a new 2018 Fiesta. We hope you enjoy it and all the features that come with it. Please let us know if there is anything else you need from us.

March 22, 2019

My Experience Been going to Russell & Smith for years. I always feel like they take good care of me whenever I come in to buy or to get my vehicles service. I have More

by Corey75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leidy Hidalgo
Mar 26, 2019 -

Russell & Smith Ford responded

Wow, it is great to read such wonderful comments about your experience with us! Thank you for taking the time to leave a review. As one of our valued customers we want to sincerely thank you for your business, and we hope to see you here again down the road!

March 21, 2019

excellent My service advisor Lance was knowledgeable, courteous and professional. Service was prompt and completed in a timely manner. All my questions were ans More

by Raptorben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Armer
March 21, 2019

Diagnose and repair The service was great and Leidy was very courteous and well informed. She stayed in constant contact with updates and worked to accommodate my travel More

by MSford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leidy Hildago
Mar 26, 2019 -

Russell & Smith Ford responded

Hello, we're glad to hear you had such a positive experience with Leidy! We are always more than happy to assist you if anything else comes up. Take care!

March 16, 2019

Oil Change & Tire Rotation Keith Black, Service Advisor, did a great job of keeping me informed of status and an additional item that needed attention. Service is why I continu More

by john67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Black
Mar 19, 2019 -

Russell & Smith Ford responded

It is always awesome to see you, John, and we can't tell you how much we appreciate you stopping by with your vehicle. We are glad we could fix it in a timely manner. It was a pleasure to see you and hope you will come back to see our service team again. Have a great week!

March 15, 2019

poor customer servicd I went to the lube area for an oil change and had terrible customer service on March 13, 2019. I called multiple times and was on hold and transferred More

by CustomerKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karla (Service Advisor at Russell and Smith Ford)
Mar 20, 2019 -

Russell & Smith Ford responded

Thank you for bringing this to our attention. We are disappointed that you have had such a negative experience dealing with us here at Russell and Smith Ford. We regret any breaks in communication, and we would like to speak with you so we can work towards a resolution. Please reach out directly to Casey Ogletree at 713-663-4704 or at cogletree@russellsmith.com at your earliest convenience and we will do our best to make this right. Take care.

March 14, 2019

Recall Service Appointment I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also r More

by E Pena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Bethel
Mar 18, 2019 -

Russell & Smith Ford responded

We are happy to hear that Drew did an awesome job of getting your car back to you promptly! We strive to provide the best customer service possible and we hope to help you with your vehicle needs in the future. Thank you!

Mar 19, 2019 -

Russell & Smith Ford responded

Hello, thank you for taking the time to leave a great review! We're happy to hear you had a positive experience with Drew. We hope to be of service to you again! Take care!

March 02, 2019

Great Experience overall Thaddeus was very friendly and helped me tremendously. I would definitely recommend him as a sales person. He was very professional and polite. We wer More

by brummerb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thaddeus Dixon
Mar 05, 2019 -

Russell & Smith Ford responded

Thank you so much for your feedback and recommendation! We couldn't be happier to hear that you had such a great experience with us! Congratulations on finding the perfect car for you. We hope you enjoy every mile in it and look forward to seeing you again!

Mar 06, 2019 -

Russell & Smith Ford responded

Hello, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!

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