Russell & Smith Ford
Houston, TX
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661 Reviews of Russell & Smith Ford
Very Helpful I had been looking for a vehicle because mine got totaled in an accident. I knew it would be difficult with my situation but Sam my sales person never I had been looking for a vehicle because mine got totaled in an accident. I knew it would be difficult with my situation but Sam my sales person never gave up. I am very happy. Much thanks! More
Slam Dunk! Stephen (with a ph!) Brooks met me at the door and took care of my every need with a professional grade of eagerness, courtesy, and respect. Along w Stephen (with a ph!) Brooks met me at the door and took care of my every need with a professional grade of eagerness, courtesy, and respect. Along with his supervisor Paul Tampkin, they caught a missing option that I wanted on my original truck selection, and with due diligence, found me another vehicle with the proper option. To my delight, this vehicle had additional options that I found made it an even sweeter choice! I was extremely pleased with every aspect of the buying experience. Also, Johnny and his magic online desk was as easy and professional as it gets doing the paperwork. Thanks to these guys, I am a pleased customer. P.S. We also had an equal experience buying our 2013 Honda Accord at your store down the street. Ed More
All Excellents! Excellent Customer Service.. took care of everything for me in a prompt, professional, kind manner. Paul was amazing and handled the entire sales pro Excellent Customer Service.. took care of everything for me in a prompt, professional, kind manner. Paul was amazing and handled the entire sales process professionally! More
Great group of people This was my first car buying experience. I was not looking forward to it at all. The people at Russell & Smith made me feel right at ease. This was my first car buying experience. I was not looking forward to it at all. The people at Russell & Smith made me feel right at ease. More
Great experience and friendly staff! Paul Tampkin and Anthony Alexander were easy to work with and they were extremely helpful in the process of purchasing my new truck. I appreciate all Paul Tampkin and Anthony Alexander were easy to work with and they were extremely helpful in the process of purchasing my new truck. I appreciate all of their hard work and professionalism. Thanks Russell & Smith Ford! More
Nice Experience Easy transaction no pressure no hassle. That's how I like it. Got the F-150 I wanted and I'm a happy customer. Thanks Sam for all your help. Easy transaction no pressure no hassle. That's how I like it. Got the F-150 I wanted and I'm a happy customer. Thanks Sam for all your help. More
Great Service, Great Price, Shop Here My wife and I were shopping for a 2015 Ford Explorer. After doing some extensive research we knew exactly what price range we should pay for the vehi My wife and I were shopping for a 2015 Ford Explorer. After doing some extensive research we knew exactly what price range we should pay for the vehicle we wanted with the features we needed. We contacted several other dealers who either tried to up sell us with more features or they quoted an initial price well above what we should pay. Sam Alvarez from Russell & Smith contacted us and he had the vehicle we wanted and gave us a price that was exactly what we should have paid for the vehicle. Sam was incredibility knowledgeable about the features on the vehicle and he did not pressure us in any way, instead his customer focused mentality helped us way all of the options leading us to purchase the vehicle. I would highly recommend Sam Alvarez and Russell & Smith Ford for your next vehicle, I know I will be back. More
rebecca foreman ikhbeis Pau was amazing he has sold me 2 trucks. I appreciate everything that Paul And the management team did for me I recommend to anybody to buy a Ford fro Pau was amazing he has sold me 2 trucks. I appreciate everything that Paul And the management team did for me I recommend to anybody to buy a Ford from Russell Smith Ford More
Great experience Went to Russell & Smith Ford and purchased a pre-owned vehicle from Sam Alvarez. Didn't know exactly what I was looking for but Sam took the time and Went to Russell & Smith Ford and purchased a pre-owned vehicle from Sam Alvarez. Didn't know exactly what I was looking for but Sam took the time and we were able to find the right vehicle that met my needs and budget. Make sure to ask for Sam he will be very helpful in your car buying process. Thanks Sam and Russell & Smith Ford. More
2014 Ford Mustang! I was referred to Russell & Smith Ford when I started to shop around for a new car. I had gone to a different dealership first and they left a bad tas I was referred to Russell & Smith Ford when I started to shop around for a new car. I had gone to a different dealership first and they left a bad taste in my mouth. Through friends, I heard of the excellent experiences they had all had here so I had to see for myself. I originally wanted a Ford Focus, but quickly changed my mind to a Mustang once I test drove the car! My salesman was very professional and courteous, Bart Callier. I would recommend him to anyone I know (and have to several) just for the confidence and quality of knowledge he had to offer. The entire car buying experience deserves five stars, from the greeting, sales, finance, management and all the added help that makes this dealership a whole! More