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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

December 11, 2014

Very Helpful I had been looking for a vehicle because mine got totaled in an accident. I knew it would be difficult with my situation but Sam my sales person never More

by Marreeves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Dec 22, 2014 -

Russell & Smith Ford responded

I hope that you are okay. It's good to hear that Sam could help you out, and please let us know if there is anything else you need. I hope that you and your family have a Happy Holiday. Sincerely, Katie Phillippi Russell & Smith Ford

December 11, 2014

Slam Dunk! Stephen (with a ph!) Brooks met me at the door and took care of my every need with a professional grade of eagerness, courtesy, and respect. Along w More

by eborski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Brooks, Johny Kalef, Stephen Brooks
Dec 22, 2014 -

Russell & Smith Ford responded

Thank you for taking the time to write such a glowing review for Stephen and Paul. It's great to hear that you had such a great buying experience. Please let us know if you need anything else and thank you for your business. Sincerely, Katie Phillippi Russell & Smith Ford

December 05, 2014

All Excellents! Excellent Customer Service.. took care of everything for me in a prompt, professional, kind manner. Paul was amazing and handled the entire sales pro More

by eebcoogs25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Wood
Dec 08, 2014 -

Russell & Smith Ford responded

It's always great to hear our customers positive feedback and we thank you for taking the time to write a review for Paul and Natali. We are grateful for your business and please don't hesitate to give us a call if you need anything else. Sincerely, Katie Phillippi Russell & Smith Ford

December 04, 2014

Great group of people This was my first car buying experience. I was not looking forward to it at all. The people at Russell & Smith made me feel right at ease. More

by l;ajsdf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Dec 08, 2014 -

Russell & Smith Ford responded

Thank you for your recent review for Samuel and the Russell & Smith Ford team. It's great to hear that your first experience buying a car went so well! We truly appreciate your business and please let us know if you need anything else. We wish you and your family a Happy Holiday! Sincerely, Katie Phillippi Russell & Smith Ford

December 03, 2014

Great experience and friendly staff! Paul Tampkin and Anthony Alexander were easy to work with and they were extremely helpful in the process of purchasing my new truck. I appreciate all More

by Roland Ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander
Dec 08, 2014 -

Russell & Smith Ford responded

Thank you for your recent review for Paul and Anthony! We appreciate the time you took to give us feedback. We are happy to hear that Paul and Anthony were extremely helpful and professional in finding your new truck. Please let us know if there is anything else you need. We wish you and your family a Happy Holiday! Sincerely, Katie Phillippi Russell & Smith Ford

November 22, 2014

Nice Experience Easy transaction no pressure no hassle. That's how I like it. Got the F-150 I wanted and I'm a happy customer. Thanks Sam for all your help. More

by Jharristx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Nov 26, 2014 -

Russell & Smith Ford responded

We are so happy to hear that you had such an easy transaction and no pressure experience with Sam Alvarez. Congratulations on your new Ford F-150. We look forward to helping you in the future. Please don't hesitate to give us a call or email us if you need anything else. Sincerely, Katie Phillippi Russell & Smith Ford

November 15, 2014

Great Service, Great Price, Shop Here My wife and I were shopping for a 2015 Ford Explorer. After doing some extensive research we knew exactly what price range we should pay for the vehi More

by BUS5431_OrangeTeam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Nov 26, 2014 -

Russell & Smith Ford responded

Thank you for your recommendation for Sam Alvarez and Russell & Smith Ford. We are so happy he could help you find the 2015 Ford Explorer at the right price and guide you through the new features. If there is anything else you need, please don't hesitate to give us a call. Sincerely, Katie Phillippi Russell & Smith Ford

November 11, 2014

rebecca foreman ikhbeis Pau was amazing he has sold me 2 trucks. I appreciate everything that Paul And the management team did for me I recommend to anybody to buy a Ford fro More

by GENO IKHBEIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Jack Carney
Nov 14, 2014 -

Russell & Smith Ford responded

Thank you for your recommendation. We truly appreciate the time you took to write a review for Paul and the Russell & Smith Ford team! Congratulations on your new trucks. Please let us know if you need anything else. Sincerely, Katie Phillippi Russell & Smith Ford

November 08, 2014

Great experience Went to Russell & Smith Ford and purchased a pre-owned vehicle from Sam Alvarez. Didn't know exactly what I was looking for but Sam took the time and More

by vflores080814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Nov 11, 2014 -

Russell & Smith Ford responded

Good morning, We appreciate the time you took to write a review for Sam and Russell & Smith Ford. We are so happy to hear that Sam was able to find you the exact vehicle that met your needs and budget. We hope that you enjoy your new vehicle and please don't hesitate to contact us if you need anything else. Sincerely, Katie Phillippi Russell & Smith Ford

November 07, 2014

2014 Ford Mustang! I was referred to Russell & Smith Ford when I started to shop around for a new car. I had gone to a different dealership first and they left a bad tas More

by farah.mcnabb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johny Kalef, Bart Callier
Nov 11, 2014 -

Russell & Smith Ford responded

Good morning, We are so happy you were referred to Russell & Smith Ford and got to work with Bart and Johny! We appreciate your recommendation and positive feedback. Please let us know if there is anything else you need and congratulations on your new 2014 Ford Mustang. Sincerely, Katie Phillippi Russell & Smith Ford

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