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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

February 16, 2015

Great Experience Great experience buying here. Patrick Mallet really made my first car buying experience very easy and he went out and got the exact car i wanted. I lo More

by taylor_made
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmie Weil
Feb 16, 2015 -

Russell & Smith Ford responded

Thank you for your recommendation! Customer service is one of our highest priorities as a team and we're thrilled to hear how much you liked working with Patrick to find exactly what you were looking for. If you have any questions about your new Mustang, please stop by any time and we'll be here to help. Enjoy your new ride!

February 15, 2015

Continuous Customer This dealership is professional and not about taking your money. They get you in what you and/or what's best for your current situation. Each employee More

by Virtuous9
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Chris Alvarez
Feb 16, 2015 -

Russell & Smith Ford responded

Thank you for your kind words! Customer satisfaction is the number one goal for our team and we're glad to hear you really enjoyed your experience with us. Please stop in soon if there is anything else we can do for you. Thanks again!

February 13, 2015

I Love Russel & Smith Ford I've owned my Ford Escape for the past 14 years. So, having an older car, I've had a lot of dealings with the Service Department at Russel & Smith. I More

by betsykaufman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
B.J. Villarreal
Feb 16, 2015 -

Russell & Smith Ford responded

Thank you for continuing to support Russell & Smith Ford, Betsy! We love hearing from our customers and we're glad to hear you've really liked working with BJ in the service department and Paul when you were looking to upgrade to the new Escape. We'll be looking forward to seeing you again soon!

February 12, 2015

My Sales Person, Joe Rodriguez I am a 66 year old Great Grand-MOM. MY SALES PEROSON JOE RODRIGUEZ is the man!!!!!!!!!! Working with him he found me exactly what I was looking for. More

by Gloria Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez
Feb 13, 2015 -

Russell & Smith Ford responded

We're glad to hear that you had such a good experience working with Joe, Gloria! It's pretty impressive to hear about your 1988 Mustang and its remarkable endurance. We hope you enjoy your new Ford just as much! If you have any questions about your new ride, please don't hesitate to reach out to us and we'll be more than happy to help you out. Thank you!

February 12, 2015

Great Experience buying here. Joe Rodriguez was very helpful from start to finish. Would recommend this dealership to anyone looking to buy a new or used car. More

by jonny333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez
Feb 13, 2015 -

Russell & Smith Ford responded

Thank you for your recommendation, Jonny! Customer service is an extremely high priority for our team and we love hearing that you enjoyed working with Joe to find the car you were looking for. Please stop back in and see us if there is anything else you need. Thanks again!

February 05, 2015

Really Good Job Sam I was able to work most of the deal before I came in. So when I got there I was in and out. I hate buying cars but this experience was great. Thank yo More

by Msgue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Feb 11, 2015 -

Russell & Smith Ford responded

I'm glad to hear you had such an efficient experience working with Sam to purchase your vehicle. We appreciate your business and please let us know if you need anything else. Sincerely, Katie Phillippi Russell & Smith Mazda

February 05, 2015

Thanks Paul! Thanks Paul and Russell and Smith Ford. Great deal and a great experience!! I'll definitely tell my family and friends. Paul made it so easy for me More

by Dn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2015 -

Russell & Smith Ford responded

Thank you for taking the time to write a review for Paul and Russell & Smith Ford. It's great to hear you got such a great deal and Paul helped you make an informative decision. We appreciate your business and look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Ford

February 02, 2015

Great Our Salesman Stephen Brooks was very attentive to our request in finding an automobile. He spent quality time with us and met our needs. He was know More

by gmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Brooks, Stephen Brooks
Feb 02, 2015 -

Russell & Smith Ford responded

Congratulations on your new vehicle! Thank you for taking the time to write a review for Stephen. It's great to hear he helped you find the right vehicle at the right price. We are so thankful for your business and we look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Ford

February 02, 2015

The Best Experience! Jack Carney and Paul Tampkin made for an awesome experience and we could not be happier. We were in and out in less than three hours and that was incl More

by wa.loch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Carney
Feb 02, 2015 -

Russell & Smith Ford responded

Congratulations on your new car! It's great to hear you had such an awesome experience working with Jack and Paul. We appreciate your business and we look forward to helping you in the future. Sincerely, Katie Phillippi Russell & Smith Ford

February 02, 2015

AWESOME ! From the time I applied for Ford Credit to the time I purchased the car was in a day! SalesmanPaul at Russell&Smith Ford called me @ about 9 a.m. ...I More

by Berta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmie Weil
Feb 03, 2015 -

Russell & Smith Ford responded

Thank you for writing such a thoughtful review for Paul, Emmie and the Russell & Smith Ford team. It's great to hear that you had such a efficient and outstanding experience. Thank you for your recommendation and please let us know if you need anything else. Sincerely, Katie Phillippi Russell & Smith Ford

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