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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

March 19, 2015

Great Experience Paul Tamkin spent a great deal of time with me finding the F-150 that I was looking for and has a tremendous amount of knowledge of the vehicle. He we More

by Rich Haggard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Carney
Mar 20, 2015 -

Russell & Smith Ford responded

Rich, thank you very much for the excellent feedback on your car buying experience. We're so glad you enjoyed working with Paul and we hope you're loving your new F-150!

March 13, 2015

ALWAYS SATISFIED I order my parts from Fernando Fuerte at Russell and Smith Ford and every time he does a great job w/everything I need from him. Fernando is always on More

by sonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Fuerte
Mar 17, 2015 -

Russell & Smith Ford responded

Thank you for the great feedback on Fernando! We appreicate your business and look forward to working with you again in the future!

March 13, 2015

I'm very Thankful I wasn't planing to buy a car for about another month. Sam is great. He found exactly what I was looking for and got to my payment. So I bought sooner More

by Good Job
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
Mar 17, 2015 -

Russell & Smith Ford responded

Thanks for the great feedback and taking the time to share your experience with Sam! We greatly appreciate your business and hope to work with you again in the future!

March 11, 2015

Fernando Fuerte!!! Fernando Fuerte is always helpful and nice. Fernando Fuerte always gets me my parts quickly and they are always exactly what I ordered. Thanks Fernand More

by dragonfire1921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Fuerte
Mar 11, 2015 -

Russell & Smith Ford responded

Thank you for sharing your experience! We're glad to hear you liked your experience with Fernando and we hope you'll come back and see us again soon if you need anything else. Thanks again!

March 10, 2015

FERNANDO FUERTE I CALL ON FERNANDO F. FOR ALL MY PARTS I KNOW WHEN I CALL HIM I WILL GET THE PARTS IN A TIMELY MANER AND WITH EXCILENT SERVICE. FERNANDO FUERTE IS THE More

by THEMAN350Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FERNANDO FUERTE
Mar 11, 2015 -

Russell & Smith Ford responded

That's good to hear! Customer service is one of our team's top priorities and we're glad you've enjoyed working with Fernando over the years. If there is ever anything else we can do for you, please don't hesitate to stop back in and see us. Thank you!

March 09, 2015

Great Experience! Stephen Brooks was great! He worked with me for this three day process and was very influential in getting me the deal I desired. Very satisfied with More

by chelstert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Brooks, Stephen Brooks
Mar 09, 2015 -

Russell & Smith Ford responded

We were happy to help! Thank you for sharing your experience with Stephen and we hope you'll stop back in to see us if you ever need anything else!

March 08, 2015

Excellent Sales Man Mr. Chris Alvarez is a top quality sales man. Trustworthy, fair, willing to go the extra mile, attention to detail regarding our specific request and More

by Rene Camano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez
Mar 09, 2015 -

Russell & Smith Ford responded

Thank you for your support, Rene! We appreciate you choosing Russell & Smith Ford and we're really glad to hear you've enjoyed working with Chris in your car-buying experiences. If there's anything else you need, please stop back in and we'll be glad to help. Thanks again!

March 06, 2015

Sam is great!! So very happy word can't describe. Thank you Sam so much for you help. Ask for Sam if you want a great experience buying a car. More

by Better ask for Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez, Gary Weems
Mar 09, 2015 -

Russell & Smith Ford responded

Thank you for the kind words! We're thrilled to hear about your great experience and we hope you'll stop back in again the next time you need anything. Thanks again!

March 06, 2015

Sam the Man Help me out no pressure really good deal. Sam is a great sales person. Would definitely recommend friends and family. Thanks for a nice buying experie More

by Better ask for Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez, Brian Blair
Mar 09, 2015 -

Russell & Smith Ford responded

Thank you for choosing Russell & Smith Ford! We'll be looking forward to helping out your friends and family and we hope to see you again as well. Thanks again!

March 04, 2015

Customer Service Ms. Connie Ford who sold the Explorer to me is excellent in customer service. She is very pleasant and knowledgeable about the product. She showed u More

by George Oommen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Ford
Mar 04, 2015 -

Russell & Smith Ford responded

That's what we like to hear, George! Customer service is very important to us and we always want to make sure you have all the information you need before making your decision on your new car. If there's anything else we can do for you, please stop back in and we'll be glad to help. Thank you!

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