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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

March 27, 2015

Buying new f150 I cannot say enough good thing about Russell and Smith Ford. Fast and friendly service. Thanks Chris Alvarez for making my buying experience a good o More

by Mikemc1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez, Emmie Weil
Mar 30, 2015 -

Russell & Smith Ford responded

Thank you for the kind words! We're glad you enjoyed your experience working with Chris and we hope you'll stop back in soon if you need anything else!

March 24, 2015

Great Experience! This is the second time we have purchased a car from Russell & Smith. We always get great service and personal attention. We decided on a short term l More

by Julie Bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tamkin
Mar 24, 2015 -

Russell & Smith Ford responded

Thank you for returning for your second purchase with us, Julie! Customer service is very important to us and we're glad you enjoyed working with Paul during your visit. Please stop back in and see us if there is anything else we can do for you!

March 24, 2015

ford f150 lariat Paul made tje experience smooth and easy. He is very knowledgeable. Finance was eady to. ..Anthony was aldo well versed and jelped get best rates. More

by Valerie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander
Mar 24, 2015 -

Russell & Smith Ford responded

That's great to hear, Valerie! We appreciate your business and are glad you liked working with our team to find your new ride. Let us know if there's anything else you need. Thank you!

March 24, 2015

Heads above the competition After having my second bad experience with Joe Myers Ford, I went to Russell and Smith and got the truck I wanted at what I perceived was a fair price More

by willtilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez, Natali Wood
Mar 25, 2015 -

Russell & Smith Ford responded

We're glad to hear you enjoyed your experience working with our team! Customer service is always a high priority for us and we always try to make sure you have all the information you might need to make your decision. If you need anything else, we hope you'll stop back in to see us again soon. Thank you!

March 23, 2015

Great Customer service and buying experience Buying experience was great from beginning to end. Natali and James were very helpful and knowledgeable and I would recommend them to anyone. No has More

by bbenoit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hulbert, Natali Wood
Mar 23, 2015 -

Russell & Smith Ford responded

It was our pleasure to serve you! We are very happy to hear that you had such a great experience working with Natali and James and we can't thank you enough for your recommendation. If there's anything else we can do for you, please don't hesitate to let us know. Thanks again!

March 21, 2015

Friendly and Helpful Test drove several vehicles. Salesmen were patient and answered my questions. They didn't have exactly what I wanted so we placed a custom order. The More

by jrc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Callier, Natali Wood, Stephen Brooks
Mar 23, 2015 -

Russell & Smith Ford responded

Thank you for sharing your car-buying experience with us! We were more than happy to help you out with your custom order and that you enjoyed working with our team throughout your experience. If you have any questions, or would like to talk about any part of your experience further, please feel free to stop back in and we'll be here to help. Thanks again!

March 20, 2015

Cheers! My experience today was the best! I had gone to other dealerships as before and was turned away. I am now a LOYAL customer to Russel and Smith Ford. More

by kishae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez, Emmie Weil
Mar 20, 2015 -

Russell & Smith Ford responded

Thank you for your business, loyalty and excellent feedback! We greatly appreciate it and are so glad you enjoyed working with Chris, Emmie and the rest of the team!

March 20, 2015

FANTASTIC!!!! My vehicle buying experience was perfect from beginning to the end. No problems, no hassles, excellent customer service from my sales man Chris Alvare More

by Chihuahua Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez
Mar 20, 2015 -

Russell & Smith Ford responded

Thanks for the great feedback on Chris! We appreciate your business and look forward to working with you again!

March 20, 2015

AWESOME WEST BELLFORT COMPLETE AUTO REPAIR WE ARE A MECHANIC SHOP AND WE DEAL WITH A LOT OF FORD VEHICLES, AND WHEN IT COMES TO PARTS, PRICES, DIAGRAMS, E More

by WBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FERNANDO FUERTE, BUTCH
Mar 23, 2015 -

Russell & Smith Ford responded

Thank you for your continued support! We've enjoyed working with you in the past and can't wait to see you again the next time you need anything at all. Thanks again!

March 19, 2015

parts purchase I purchased parts from Fernando Fuerte. He was very knowledgable and extremely polite on the phone. I got my parts quickly and the job done. Thanks fo More

by JLWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Fuerte
Mar 19, 2015 -

Russell & Smith Ford responded

Thank you very much for the great feedback, and we appreciate your business. Please let us know if we can assist you with anything else, now or in the future!

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