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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

April 15, 2015

the best dealership experience IMO I received the best buying experience i could have ever hoped for! If youre looking for a great used car and for the best price stop looking and head More

by sal1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damir Kurtalic, Emmie Weil, B.J. Villarreal, Shane Worsham
Apr 15, 2015 -

Russell & Smith Ford responded

That's what we like to hear! Thank you for sharing your experience with our team and we hope you are loving your 2012 Mustang. If you have any questions about your new ride, feel free to stop back in and we'll be here to help. Thanks again!

April 15, 2015

NEED PARTS Ext.# 4563 Fernando Fuerte. He is the one I order my ford parts from. His patient and he knows the parts very well. I explain what I need and he knows More

by shalon1957
Recommend Dealer
Yes
Employees Worked With
Fernando Fuerte
Apr 16, 2015 -

Russell & Smith Ford responded

We're always happy to help! Thank you for your kind words and we'll be looking forward to seeing you again soon!

April 14, 2015

BEST SALESMAN EVER MR.PATRICK MALLET WAS AWESOME. HE WAS VERY PATIENT THROUGH OUT MY ENTIRE CAR SHOPPING EXPERIENCE. HE MADE SURE I WASN'T JUST GETTING ANY CAR BUT THE B More

by trebor3126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 14, 2015 -

Russell & Smith Ford responded

We're glad you came to Russell & Smith Ford as well! Thank you so much for your kind words and your recommendation. We appreciate your business and hope you'll stop in again to see us soon. Enjoy your new ride!

April 12, 2015

GOOD DEALS AND SERVICE JOE RODRIGUEZ WAS OUR SALES PERSON, HE MANAGED TO GET THE BEST DEAL AND I GOT A 50 MILES 2014 FORD TRUCK I AM HAPPY More

by Josie Solache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez, Natali Wood
Apr 13, 2015 -

Russell & Smith Ford responded

That's great to hear, Josie! We appreciate you coming to us and we're glad you had such a good experience with Joe in finding your new ride. Please let us know if we can help you with anything else. Thank you!

April 10, 2015

Done Deal, First let me start by saying "I am a first time buyer." that being said, i came in not knowing my credit nor if i could even get into a new vehicle, i More

by John.vegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez, Emmie Weil
Apr 13, 2015 -

Russell & Smith Ford responded

We were happy to help, John! Thank you for coming in to Russell & Smith Ford with your questions and we're glad we were able to get you in a new car. If you ever have any questions about your new ride, please don't hesitate to stop back in and see us. Thanks again!

April 10, 2015

Excellent service and going the extra mile I worked with Chris Alvarez to buy a new 2015 F150 at Russell & Smith Ford. Chris was outstanding and responsive in answering my questions and in help More

by Trekruler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez
Apr 13, 2015 -

Russell & Smith Ford responded

Thank you for the recommendation! Customer service is very important to us and we're really happy to hear that you got all the information you needed from Chris before making your decision. If you have any more questions, feel free to drop by and see us once more! Thanks again!

April 08, 2015

Great Experience Thank you to Paul Tamkin and the Russell and Smith Team for making my experience a great one. I designed a new 2015 F-150 and turned out great. These More

by ccone9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2015 -

Russell & Smith Ford responded

Thank you for your recommendation! Customer service is a high priority for our team and we're glad to hear you had such a good experience working with Paul and the rest of our team. Please stop back in to see us if there is ever anything else we can help you with. Thanks again!

April 05, 2015

Best car buying experience. Chris made everything easy and got me a great deal on a new vehicle. Not only that, he was able to give me a very generous amount for my trade in. I More

by Jbound1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez, Emmie Weil
Apr 06, 2015 -

Russell & Smith Ford responded

Thank you for the kind words and your recommendation! Our number one goal is customer satisfaction and we always want you to be completely taken care of when you are with our team. If there is ever anything else we can help you with, please stop back in or give us a call and we'll be ready to help. Thanks again!

April 04, 2015

Thank you James & Anthony! My husband & I came in to by a Ford Flex this week. Our salesman, James, was really great! He was extremely helpful & made us feel very comfortable More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mangual, Anthony Alexander
Apr 06, 2015 -

Russell & Smith Ford responded

Thank you for stopping by, Sarah! We're glad to hear you and your husband had such a good experience working with our team as providing you with great customer service is one of the top priorities we have. Please don't hesitate to stop back in if there is anything else we can do for you. We'll be looking forward to seeing you again soon!

April 03, 2015

Great service, great car! We were so happy with our Focus but we realized we needed a bigger car. We originally were thinking of switching the Focus for an Escape, well... we e More

by Claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damir Kurtalic
Apr 03, 2015 -

Russell & Smith Ford responded

Thank you for choosing Russell & Smith Ford, Claudia! We're thrilled to hear you had such a good experience in your search for an Escape. If you ever need anything else, please stop back in and see us; we'll be here to help. Thanks again!

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