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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
April 29, 2015
good treatment and friendly people Car was an a very good condition, like brand new, my wife was real comfortable with the attention of Damir Kurtalic and Emmie Weil thanks guys Car was an a very good condition, like brand new, my wife was real comfortable with the attention of Damir Kurtalic and Emmie Weil thanks guys and I would recommend you with my friends( white ford edge 2011 ) Mr and Mrs Mejia More
by mejia2 mr.mrs
Employees Worked With
Damir Kurtalic, Emmie Weil
April 29, 2015
Easy Deal For Me Sam Alvarez our salesperson made the deal very easy for me. I am very please with the experience I had with the dealership. Thanks a lot. Sam Alvarez our salesperson made the deal very easy for me. I am very please with the experience I had with the dealership. Thanks a lot. More
by Shukla
Employees Worked With
Samuel Alvarez
April 29, 2015
An excellent purchasing experience. If you had asked me last week if I was going to buy a car over the weekend, I would've told you that it wasn't an option, but I was wrong. After some If you had asked me last week if I was going to buy a car over the weekend, I would've told you that it wasn't an option, but I was wrong. After some car trouble, I decided to to test drive a Ford Focus ST at Russell & Smith. After walking into the dealership, I was greeted by Chris Alvarez. Chris was very knowledgeable about the vehicle that I was interested in, and he didn't hesitate to help me when I told him that I wasn't interested in buying that day. While Chris did try to up sell me on a higher trim, after explaining to him that I wasn't interested in purchasing that car, he didn't bring it up again. Although I hadn't planned on buying a car last week, Chris's excellent customer service and knowledge changed my mind. Chris was able to negotiate with me on the price of the car, and I left with the car that I wanted at a great price. I also financed the car through Russell & Smith. Even though it was the end of the day, and she had been at work for 12 hours, Emmie Weil was a pleasure to work with. She explained all of the different options available to me, and when I found a discrepancy in my interest rate, she corrected it without hesitation. I had an excellent experience and Russell & Smith Ford. Chris's excellent customer service and knowledge coupled with Emmie's easy going attitude made for an easy purchase. I wouldn't hesitate to recommend working with Russell & Smith Ford. More
by BrentW
Employees Worked With
Chris Alvarez, Emmie Weil
April 29, 2015
Great Car Buying Experience!! We purchased a Ford Escape in 2013 from this dealership and really had a great buying experience at the time Hector Martinez was our sales person now We purchased a Ford Escape in 2013 from this dealership and really had a great buying experience at the time Hector Martinez was our sales person now a manager. Went in to purchase an f150 truck and our salesperson James Mongual was great and both Hector and him made sure we walked out with a great vehicle. Totally satisfied! More
by Vilmasmith15
Employees Worked With
James Mongual, Hector Martinez
April 27, 2015
Above and Beyond Bart Callier was an excellent sales consultant! He very attentive to my needs and listened to my requests. I was some what set on color and features a Bart Callier was an excellent sales consultant! He very attentive to my needs and listened to my requests. I was some what set on color and features and Bart didn't stop until I was completely satisfied! Thank you very much for your professionalism Bart Callier!!! More
by Dmoore01
Employees Worked With
Bart Callier, Natali Wood
April 24, 2015
Amazing Experience I had such a great experience here and would recommend everyone to buy their next vehicle here. I came in not knowing what I wanted and unsure of what I had such a great experience here and would recommend everyone to buy their next vehicle here. I came in not knowing what I wanted and unsure of what I could get. I let my sales advisor know my price range and took it from there. The process was fast and easy and the customer experience was even better. Go to Russell & Smith and you won't be disappointed. More
by vmm2788
Employees Worked With
Anthony Alexander, Joe Rodriguez, Hector Martinez
April 23, 2015
Great Dealership Sam Alvarez is a very nice salesperson. Wasn't pushy like you would expect from a car sales guys. I am very pleased with the experience. Sam Alvarez is a very nice salesperson. Wasn't pushy like you would expect from a car sales guys. I am very pleased with the experience. More
by Xtremetx
Employees Worked With
Samuel Alvarez
April 17, 2015
Great Experience Sam was straight forward and got me the deal that worked for me. I am satisfied with my purchase. Thank you Sam for making it happen. Sam was straight forward and got me the deal that worked for me. I am satisfied with my purchase. Thank you Sam for making it happen. More
by Merril1204
Employees Worked With
Samuel Alvarez
April 16, 2015
Hands down best Ford dealer in Houston!!! I originally went in to look at a used F-150, but in the back of my mind I still wanted to test drive the new 2015 Mustang. Chris Alvarez was extreme I originally went in to look at a used F-150, but in the back of my mind I still wanted to test drive the new 2015 Mustang. Chris Alvarez was extremely patient and allowed me to test drive both vehicles. He was very knowledgeable and was able to show me all the bells and whistles of both vehicles. The decision to purchase a vehicle was all mine. I couldn't have asked for a better group of people to deal with. My whole buying experience went smoothly, from Chris & Brian Blair in sales, to Natali Wood in finance, it was all great. Thanks guys!!! P.S. Lovin the new Mustang More
by mike2222
Employees Worked With
Chris Alvarez, Brian Blair, Natali Wood
April 16, 2015
Worst buying history ever I was looking to buy a new F-150. I was looking at either the Lariat, FX4, King Ranch, or Platinum. After looking at the 4 trims I decided on either a I was looking to buy a new F-150. I was looking at either the Lariat, FX4, King Ranch, or Platinum. After looking at the 4 trims I decided on either a King Ranch or a Lariat. If you ask me I believe these 2 trims are premium high end trucks, so I expect premium sales service especially from a salesman that I have dealt with before. I e-mail Steven Tillett and we talk for a couple of days and after view the the 4 trims I was leaning more towards a King Ranch. The time i spent at the dealership with Mr. Tillett he was always on his phone texting someone so it always seemed like he was preoccupied with something else and that he did not really want to make a sale. This was the worst experience I have had buying a vehicle. I would not recommend this dealership to anyone if this is how an employee that has worked at this dealership for 10+ years treats customers. He also said some unprofessional things to me in an e-mail. He told me that one of the vehicles that I liked was not a demo vehicle when I found out later from Planet Ford in spring that it was a demo vehicle. Which tells me he was going to try and sell me a vehicle that had 4000 miles on it for a new price. He even bad mouthed other dealerships. More
by Navy5
Employees Worked With
Steve Tillett
