Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
661 Reviews of Russell & Smith Ford
May 13, 2015
Recent Purchase I was well pleased with my dealings with the dealer in my recent purchase of a used car. The salesman was very understanding and knowledgeable. I was well pleased with my dealings with the dealer in my recent purchase of a used car. The salesman was very understanding and knowledgeable. More
by Yardboy49
Employees Worked With
Chris Alvarez
May 12, 2015
My 2nd new car with Russell and Smith Ford This is my second CMax with Russell and Smith Ford. Chris was great. He took 30 minutes after I signed all the paperwork to show me all the options o This is my second CMax with Russell and Smith Ford. Chris was great. He took 30 minutes after I signed all the paperwork to show me all the options of my car. Made recommendations in settings and answered all my questions without making me feel like I was bothering him. I will be back next year with a new SUV for my husband. Thanks More
by APACH
Employees Worked With
Chris Alvarez
May 11, 2015
Loved my experience at Russell & Smith Ford Jay helped us and did an incredible job. He not only made us feel really comfortable, but he made us not just feel like a another number like other de Jay helped us and did an incredible job. He not only made us feel really comfortable, but he made us not just feel like a another number like other dealerships do. He was very honest and answered our questions! You can tell he LOVES his job and very compassionate to his customers. Ive already recommended y'all to everyone I know! Thank you for the great experience! 2 THUMBS UP TO RUSSELL & SMITH FORD!!! More
by lyndseyortiz
Employees Worked With
Justo "Jay" Jiminez, Natali Wood
May 07, 2015
Exceptional Service Justo, or "Jay," helped me lease a 2015 Ford Focus today. He could not have been a nicer, more helpful salesman! He even stayed late so that I could d Justo, or "Jay," helped me lease a 2015 Ford Focus today. He could not have been a nicer, more helpful salesman! He even stayed late so that I could drive off the lot the same day. If anyone is looking for a Ford in the Houston area, I recommend Russell and Smith Ford, especially Justo, wholeheartedly! Before going, I compared quotes online and they had the best deal--turns out they have the best staff, too. Thank you!! More
by whyisascreennamenecessary
Employees Worked With
Justo Jiminez
May 07, 2015
Sales OK, Service Hit or Miss Do NOT use their Quick Lane service!! Took my car in for oil change and rotate. They spilled oil on the motor and engine compartment... how do you d Do NOT use their Quick Lane service!! Took my car in for oil change and rotate. They spilled oil on the motor and engine compartment... how do you do that when you have an oil gun??? They didn't rotate correctly... didn't cross tires. Then, when I checked lug nuts all but two were not even tight and one wheel they were so loose I could have lost a wheel in a very few miles. When I called to complain... they sent me a coupon for a free service. Like that will ever be used!!! Not done yet... Had an alignment problem. Took it to the regular service area. Thought maybe that side had real mechanics. Well, sort of. It took the twice as long as it should have. They did get the alignment fixed. But the mechanic hit my windshield with a wrench and split it down the middle. They sent out the company they use for windshield repair a day later for free. Fair enough. But the company they use did a xxxxty job and the windshield didn't line up correctly. End of the day... good luck cause they are all bad in some way or another. More
by Waller Tomball
Employees Worked With
B.J. Villarreal
May 07, 2015
Very Easy Purchase Everything was easy. Sam did a good job gave us a great deal and did what he promised us he would do. Thank you for everything. Everything was easy. Sam did a good job gave us a great deal and did what he promised us he would do. Thank you for everything. More
by Gln
Employees Worked With
Samuel Alvarez
May 06, 2015
Great experience Our salesman Justo Jiminez was very open and straight forward with us , he got us the deal we wanted on the vehicle we wanted and the finance manage Our salesman Justo Jiminez was very open and straight forward with us , he got us the deal we wanted on the vehicle we wanted and the finance manager Emmie Weil got us an amazing interest rate. Overall it was the best car buying experience we've ever had. We highly recommend this dealer if you are in the market for a new car. More
by jubar49
Employees Worked With
Justo Jiminez, Emmie Weil
May 02, 2015
Great experience at Russell & Smith Ford very friendly, knowledgeable and easy to deal with. My salesperson Jay, was a very good listener and helped us understand all the features of the car. very friendly, knowledgeable and easy to deal with. My salesperson Jay, was a very good listener and helped us understand all the features of the car. When it came time to negotiate, we moved quickly to what I felt was a great buy for my used car and a very fair trade-in on my car. More
by Intel guy
Employees Worked With
Justo "Jay" Jiminez
April 30, 2015
Sales Rep Juto This dude did a good job! He was quite helpful, having only been working at this location for a few days! He made sure i was comfortable and hydrated This dude did a good job! He was quite helpful, having only been working at this location for a few days! He made sure i was comfortable and hydrated (it was really hot outside). He even called me to check on me and make sure I was happy with my purchase. i appreciate it! More
by Kunta Turner
Employees Worked With
Juto
April 30, 2015
Great experienc I had an excellent experience.with Joe and Emmie guiding me through the whole process with great patience and professionalism. They represented Russe I had an excellent experience.with Joe and Emmie guiding me through the whole process with great patience and professionalism. They represented Russell Smith Ford in a very professional way. More
by masternate
Employees Worked With
Joe Rodriguez, Emmie Weil
