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Russell & Smith Ford

Houston, TX

3.1
661 Reviews

3440 S Loop W

Houston, TX

77025

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661 Reviews of Russell & Smith Ford

May 26, 2015

Great Experience Great service and not pushy. Would recommend to purchase a vehicle for here. Justo Jimenez took great care of me and would buy another vehicle from hi More

by DrewWard6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justo Jimenez, Natali Wood
May 26, 2015 -

Russell & Smith Ford responded

Thank you for the recommendation, Drew! Customer service is a top priority for our team and we always want you to have a great car-buying experience with us. Please stop back in if there's anything else we can do for you!

May 21, 2015

No wasted time and no tag team negotiation I had not been to a domestic car dealership in more than 20 years and had pretty low expectations about how the experience would play out, but I neede More

by Ranch Ride
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
May 26, 2015 -

Russell & Smith Ford responded

We're glad we could help you find the truck you were looking for! Customer service is a big part of what we do here at Russell & Smith Ford so it's great to hear you had such a good experience working with Sam. Please let us know if there is anything else we can do for you. Thank you!

May 18, 2015

BestTruckPurchase Joe Rodriguez did a great job helping me buy my new car. He is very knowledgeable and helpful as I tried to decide what options I wanted. I would defi More

by Tufftruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez, Hector Martinez
May 18, 2015 -

Russell & Smith Ford responded

That's great to hear! We will definitely be looking forward to helping your friends and family find the ride they are looking for. Feel free to drop by and see us if there's anything else we can do for you. Thank you!

May 18, 2015

Great Customer Service Any questions I had or help that I needed Damir was there to help. He had no problem taking the time to answer the questions I had and took extra time More

by Earl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Damir Kurtalic
May 18, 2015 -

Russell & Smith Ford responded

That's what we like to hear, Earl! Customer service is a very high priority for our team and it's so great that you really enjoyed working with Damir. If you have any other questions, please don't hesitate to stop back in once more to see us. Thank you!

May 16, 2015

Chris was Awesome !!!!! The experience of purchasing a new vehicle at Russell and Smith Ford was the easiest of all car purchasing experiences.I owe all that to Chris A.,ver More

by IreneD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez
May 18, 2015 -

Russell & Smith Ford responded

That's what we aim for, Irene! We really appreciate your recommendation and we hope you'll stop in again if you ever need anything else. Thank you!

May 16, 2015

Everything I wanted I would highly recommend Russell and smith ford and stePHen brooks to anyone looking to buy a ford vehicle. After searching high and low for a very sp More

by Codymwilson89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Stephen Brooks
May 18, 2015 -

Russell & Smith Ford responded

Thanks for the recommendation, Cody! We were happy to help you during your search for a new truck and we'll be looking forward to working with you again in the future!

May 16, 2015

Excellent Service Sam is great. I have bought my last 2 trucks from him and referred friends. He always comes through. Excellent experience. Easy to do business with. More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
May 18, 2015 -

Russell & Smith Ford responded

Thanks for stopping back in, Brad! We always want you to have a great time with our dealership and we can't wait to help you if you have any questions about your new truck!

May 15, 2015

Sam is great! I would say my experience with Sam was very good. No issues everything was smooth and easy. Would definitely recommend Sam to anyone buying a vehicle. More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Alvarez
May 15, 2015 -

Russell & Smith Ford responded

Thank you for your recommendation, CJ! We're glad to hear you had such a good experience with Sam and our team and we can't wait to help you out again in the future!

May 15, 2015

James is the awesome! I went to this dealership, after spending some time at another Ford dealership looking at the same types of trucks. James Mangual was very attentive a More

by tsydela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Martinez, Natali Wood
May 15, 2015 -

Russell & Smith Ford responded

We really appreciate the kind words you have for our team! Customer service will always be a top priority for us and we want to make sure you have a great experience at our dealership. If you ever have any questions about your new ride, please don't hesitate to stop back in and we'll be here to help. Thank you!

May 15, 2015

Thanks Joe and Stephen! From start to finish Joe Rodriguez and Stephen Brooks helped us every step of the way and made our car buying experience very easy and painless. I wou More

by QuadRugger3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rodriguez, Stephen Brooks
May 18, 2015 -

Russell & Smith Ford responded

Thank you for your recommendation! We really enjoyed helping you during this car-buying experience and we hope you'll stop back in if you need anything else!

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