Russell & Smith Ford

Completely satisfied This is our 3rd Escape thanks to Joe Rodriqez, Desmond and the entire staff for making our buying experience outstanding. Completely satisfied thank This is our 3rd Escape thanks to Joe Rodriqez, Desmond and the entire staff for making our buying experience outstanding. Completely satisfied thank you for your service More

Great Car Buying Experience Roy Guillory, Trey Barber and Michael Randolph made my car buying experience very pleasant. Although there were a few bumps in the road, these guys ma Roy Guillory, Trey Barber and Michael Randolph made my car buying experience very pleasant. Although there were a few bumps in the road, these guys made sure that the bumps were smoothed out and I was taken care of. My salesman, Roy, truly had my best interest in mind when I was looking for a new vehicle and his smooth, no pressure personality, definitely made me feel comfortable. When I encountered a bump in the road, Trey Barber, the General Manager, was more than accommodating. He called me while he was on vacation with his family to make sure that my needs were being met at the dealership. Michael, in the Ford Service Department was also very helpful. He kept me updated on and informed about my vehicle. My vehicle was actually ready an entire day ahead of schedule. The excellent customer service at Russell and Smith Ford help me overlook the bumps that I experience. I highly recommend this dealership. More

I love my 2016 Explorer Joe provided the best thing experience in buying my new SUV! He explained all of the features of my new car and helped me with my trade in. I would Joe provided the best thing experience in buying my new SUV! He explained all of the features of my new car and helped me with my trade in. I would recommend Joe to all of my friends and family because I know they will be in great hands! More

Excellent Everything went fine. Sam was great in helping me fine the right truck for me. I am a happy customer. Ask for Sam Alvarez for great service. Everything went fine. Sam was great in helping me fine the right truck for me. I am a happy customer. Ask for Sam Alvarez for great service. More

A lot of extra effort !!! I wanted to take a moment and thank Joe Rodriguez and Hecter Martinez..This makes number three since 2011. Joe really went over the top on this one. H I wanted to take a moment and thank Joe Rodriguez and Hecter Martinez..This makes number three since 2011. Joe really went over the top on this one. He spent an unbeliveable amount time locating the 2016 Eplorer with the color combo I wanted. I will defintely return to Russell and Smith for my next purchase More

Eager We shopped the internet and found a good 'deal' at Russell Smith. When we got here we found that the car didn't pass the 'butt test'. James worked wit We shopped the internet and found a good 'deal' at Russell Smith. When we got here we found that the car didn't pass the 'butt test'. James worked with us to find a similar Fusion Hybrid that was just right for us. More

Awesome I would like to thank Joe Rodriguez and Ms. E. Well for making my car buying experience a great success. They made everything look so simple and hassl I would like to thank Joe Rodriguez and Ms. E. Well for making my car buying experience a great success. They made everything look so simple and hassle free. They went out of their way to help me get to the dealership because I had no way to get there so Joe Rodriguez sent someone to pick me up. They were very polite and made my experience less troublesome and complicated. My buying experience was easy and I recommend Russell and Smith Dealership to anyone and ask for Joe Rodriguez as your sales person and Ms. E. Well as your finance person. They were great at helping me accomplish my purchase. More

A terrific car buying experience My wife and I have been considering buying a car for the last few months. As we were beginning our search, we dropped in to Russell and Smith and met My wife and I have been considering buying a car for the last few months. As we were beginning our search, we dropped in to Russell and Smith and met with James. We test drove a few cars, but made it clear we weren't ready to purchase for a few months. We were not pressured at all. James gave us great information, ran some numbers for us and let us know if we had any questions he was available. This week we dropped back at the dealership and asked for James. He remembered us and the cars we had been looking at even though we hadn't seen or spoken to him in 2 months! He let us drive some cars again. We talked trim levels and pricing and then went home to sleep on it. One of the cars we were interested in had not been available to view, so James promised to get back in touch with us. He was off the following day, but gave me a call when he was back in the office to let me know the car was available. He let me know the best time to drop by when things wouldn't be busy and he and the Russell and Smith Ford team stayed late to make us a great deal, get the car ready for us, finalize all the paperwork and get us out the door. There was an odd issue with the bluetooth system, no big deal, but James texted me the following morning to let me know he had asked and found some solutions. I was able to reset the system and everything is working fine. I have to say this is the best car buying experience I have ever had. Thanks James! And thanks Russell and Smith. We look forward to a long relationship going forward. More

Very Satisfied My overall experience from start to finish was excellent. Sam Alvarez and Joe Rodriquez each helped with test drives on multiple cars until we found t My overall experience from start to finish was excellent. Sam Alvarez and Joe Rodriquez each helped with test drives on multiple cars until we found the one that fit all our needs. Sam even went over each step of the new electronics and synced my phone. If I had any questions he was able to answer each and every one. Very knowledgeable of the cars inside and out also with the different equipment packages. Never felt rushed nor did they leave you sitting to go and talk over a price with their manager (this has happened with other dealers). I would recommend Russell & Smith to anyone looking for a new car, truck or SUV. Ford is the best! More

Best experience ever! I am so glad I went with Russell and Smith Ford for my first car purchase. Lee went above and beyond in helping me purchase my first car. He got me in I am so glad I went with Russell and Smith Ford for my first car purchase. Lee went above and beyond in helping me purchase my first car. He got me in EXACTLY what I wanted and didn't try to pressure me at all. He was very honest, helpful and answered every question I had. Thanks so much Lee. I love my new Ford Focus. More