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Russell & Smith Ford
Houston, TX
661 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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661 Reviews of Russell & Smith Ford
February 11, 2016
Nice and Easy The agent is nice, and he is not aggressive, just a few negotiations, deal, try the car, save time and energy, the price is very reasonable. The agent is nice, and he is not aggressive, just a few negotiations, deal, try the car, save time and energy, the price is very reasonable. More
by HenryZZ
Employees Worked With
Paul Tamkin, Joe Rodriguez
February 05, 2016
Joe Rodriguez was Phenomenal! When I walked to up to the dealership (Russell & Smith Ford)Joe Rodriguez greeted me immediately with a warm smile. Very professional attitude and v When I walked to up to the dealership (Russell & Smith Ford)Joe Rodriguez greeted me immediately with a warm smile. Very professional attitude and very knowledgeable. I felt very comfortable and relaxed with the team of people that I was working with. At one point I thought I was has hanging out with friends and forgot that I was only going to "look and not buy." By the end of the transaction I came out of the dealership owning a 2016 Ford Mustang, that's how awesome Joe is with his field of expertise. I didn't feel rushed or pushed to buy. He explained everything verbatim and how to operate my new car. I would recommend Joe even to Jesus! He's the best, and I love my new mustang. Thanks Joe, Desmond, and Ivey! You guys rock!! More
by Just.Frank
Employees Worked With
Desmond and Ivey , Joe Rodriguez
January 07, 2016
Mustang GT Abdul Hanif was an excellent salesman. He got me exactly the car I wanted! He was always available for questions, even after my the sale was complete Abdul Hanif was an excellent salesman. He got me exactly the car I wanted! He was always available for questions, even after my the sale was complete. This was a very enjoyable car buying experience. More
by Firstsportcargt
Employees Worked With
Abdul Hanif
October 16, 2015
Awesome I highly recommend Joe Rodriguez ...great salesperson. ...very concerned of what I would really like in a vehicle and drove me out in one..very satisf I highly recommend Joe Rodriguez ...great salesperson. ...very concerned of what I would really like in a vehicle and drove me out in one..very satisfied... More
by Vero66
Employees Worked With
Joe Rodriguez
October 13, 2015
Fairly Easy Until Finance The overall experience was fairly easy. I felt like the sales team worked hard to provide me a payment in the range I was looking for without much hag The overall experience was fairly easy. I felt like the sales team worked hard to provide me a payment in the range I was looking for without much haggling (Joe Rodriguez was great). The downfall was going into the finance room. The finance team member I spoke with (James) was nice but the director of finance or sales (not sure of his name) was brought in and WORE me down. He kept talking and talking for 20 minutes pushing me towards a sale on a warranty (which is fine- but I don't need it forced down my throat). I didn't even have silence to think, each time there was a pause he pushed again. Talking to me about my vehicle like I couldn't afford what I was getting into. He then goes on to say "you would think you were really wealthy if you didn't know" and things like "ballin' on a budget" just seemed innaproproate/ uncomfortable that someone would make comments on my finances like that. Besides that interaction my experience was fine, after that I wanted asprin and to leave. This was my second time purchasing a vehicle and when I worked with Joe Myers Ford, I had a much nicer experience throughout. Don't want to discredit Joe or James but the director of finance really brought down my entire experience. More
by Akelly86
Employees Worked With
Joe Rodriguez
September 26, 2015
New F-150 Purchase James was pretty responsive via email, which was my preferred method of communication. Not too much of a hard sell by anyone. Followed through with James was pretty responsive via email, which was my preferred method of communication. Not too much of a hard sell by anyone. Followed through with everything they committed to. More
by RogerFordBuyer
Employees Worked With
Zach, James in Finance, Scott Jordan
September 02, 2015
Excellent experience I enjoyed my experience when purchasing a preowned Ford Mustang. Roy Guillory was extremely helpful and did not pressure me during the sales process. I enjoyed my experience when purchasing a preowned Ford Mustang. Roy Guillory was extremely helpful and did not pressure me during the sales process. He was very communicative and responsive. I More
by Mustang Julie
Employees Worked With
Lee Guillory
September 02, 2015
Exemplary Customer Service A couple of weeks ago my husband and I purchased a 2015 Transit van from Roy Guillory at Russell & Smith Ford. Roy was very pleasant, helpful and went A couple of weeks ago my husband and I purchased a 2015 Transit van from Roy Guillory at Russell & Smith Ford. Roy was very pleasant, helpful and went out of his way to make sure we had a great experience with both he and the dealership. Good customer service can be hard to come by these days but not with Roy. His service was exemplary. Thanks again, Roy, for everything!! More
by Harris
Employees Worked With
Lee Guillory
August 21, 2015
Used car purchase I purchased a used 2012 vehicle from Russell & Smith and my salesmen was Joe Rodriguez. My overall experience was very pleasant in that, in total, I I purchased a used 2012 vehicle from Russell & Smith and my salesmen was Joe Rodriguez. My overall experience was very pleasant in that, in total, I spent less than 90 minutes in the dealership. I knew it would be a cash transaction, looked at the car during lunch, made my offer, gave my business card and told Joe to get with his manager. We countered each other's offer via email and that evening purchased the car. No pressure, no haggling and left with a good deal on a used car for my son. The internet team at this Dealership understands that most people do not have 4 to 5 hours to negotiate on a vehicle. More
by lschluns
Employees Worked With
Samuel Alvarez, Joe Rodriguez
August 20, 2015
very helpful and professional When I went to look for my car Joe helped us out and made it very easy and quick. He was very professional, very informative and very helpful. My pare When I went to look for my car Joe helped us out and made it very easy and quick. He was very professional, very informative and very helpful. My parents really liked him a lot since he spoke Spanish and could explain everything to them. He also wasn't so pushy about us buying a car, he gave us time to actually think about our desicion, which made us feel like he actually cared and didn't just want us to buy whatever car. When we actually signed for the car Natali helped us and she was also very nice and professional. Coming out of there both my parents and I were happy with our decision. I definitely recommend this dealer ship. More
by odalys_0713
Employees Worked With
Joe Rodriguez, Natali Wood
