Russell & Smith Ford

Great customer service! I bought my first Ford from Russell Smith and thinking all dealerships were equal bought my second from a dealership closer to my house, Huge mistake! I bought my first Ford from Russell Smith and thinking all dealerships were equal bought my second from a dealership closer to my house, Huge mistake! Once I drove off the lot my sales rep had nothing to so with me, serving department was leas than desirable.... So when I bought my third Ford last month I went back to Russell & Smith! Chris Alvarez was my rep and was first class all the way. He went out of his way to get me on the car that I wanted, get me a fair rate on my trade in, has helped me already twice after the sale. Can't recommend them enough! Buy your vehicle from Russell & Smith and ask for Chris! You'll be very happy! More

"Repeat Satisfaction" Sam Alvarez is an exceptional Salesman & made our "repeat" purchase from RS Ford a great experience! The entire Russell & Smith team are second to no Sam Alvarez is an exceptional Salesman & made our "repeat" purchase from RS Ford a great experience! The entire Russell & Smith team are second to none!! More

from lemons to lemonade !!! bought a 2016 explorer and turned out to be a lemon. went to Russell & Smith to return and the service I got from Sam Alvarez and Scott Utterback was bought a 2016 explorer and turned out to be a lemon. went to Russell & Smith to return and the service I got from Sam Alvarez and Scott Utterback was phenomenal !!! This is why I only purchase my vehicles from this dealership for the last 20 years !!! More

great first time experience This was my first time ever buying a new car and Sam Alvarez helped me. He was friendly and patient and tried his best to make this experience great. This was my first time ever buying a new car and Sam Alvarez helped me. He was friendly and patient and tried his best to make this experience great. Thanks a lot More

Awesome Dealership My overall experience was Amazing; they worked with me to get me the car I wanted .... Joe Rodriguez Was a Great Salesman with Very good customer serv My overall experience was Amazing; they worked with me to get me the car I wanted .... Joe Rodriguez Was a Great Salesman with Very good customer service. Trey The General Manager Made Me feel welcomed and even made the time to come congratulate me on My New Purchase, communication is Key and they were very well on point with their Business. I would recommend them to anyone!!! More

Abdul Hanif was awesome, New 2016 Ford Fusion This was a very enjoyable car buying experience. This is my first car and Abdul Hanif was an excellent salesman and extremely helpful. He is always av This was a very enjoyable car buying experience. This is my first car and Abdul Hanif was an excellent salesman and extremely helpful. He is always available for questions, even after I bought the car. If I had any questions he was able to answer nicely each one. The finance manager member I spoke with, James, was nice too. I highly recommend Abdul Hanif, I'm very satisfied. More

Great Purchase Experience Sam Alvarez created a seamless transaction. I appreciated the "cut to the chase" manner in which Sam handled the purchase. I contacted Sam by way of a Sam Alvarez created a seamless transaction. I appreciated the "cut to the chase" manner in which Sam handled the purchase. I contacted Sam by way of an internet posting and was very impressed with his quick response. It was refreshing to experience a vehicle purchase without enduring the stereotypical runaround that I have experienced at other locations in the past. I am confident that I will contact Sam regarding future vehicle needs. More

Helpful This place is so helpful. My experience as a first time buyer made me nervous but Abdul Hanif really helped me and so did Ivey. They really made me fe This place is so helpful. My experience as a first time buyer made me nervous but Abdul Hanif really helped me and so did Ivey. They really made me feel comfortable and answered all my questions. Definitely would recommend this place . More

Joe Rodriquez was patient, focus Decided to drive from Austin to Houston to trade in my car and it was worth it. Joe Rodriquez was patient in answering all my detailed questions. Wou Decided to drive from Austin to Houston to trade in my car and it was worth it. Joe Rodriquez was patient in answering all my detailed questions. Would highly recommend Russel & Smith to friends. Thanks Virginia More